60 Second Interview: Robert McKechnie, Managing Director, TenTel

Q: What does it say on your business card

Officially, MD. Unofficially, focus like hell, everyday like hell.

Q: What does your role entail

Apart from business as usual, it's about building a culture that is inspiring and motivational to everyone in the Team. For customers, it's about delivering our vision to hear all our customers say wow!' Both are intrinsically linked.

Q: Who are TenTel

We are a brand new phone and broadband company that gets your tenants seriously connected. We provide a simple, flexible phone and broadband service specially designed for residential tenants.

Q: How long have TenTel been trading

Since June 2013.

Q: How did it all start

By recognising a gap in the market, conducting lots of customer research into what customers really want and building systems and processes to ensure we deliver our promises. Oh and along the way, you get to meet some really interesting characters.

Q: Why choose TenTel

TenTel is the only provider on the market that has tailored its service and products around the needs of your tenants. Not only will you receive a hassle free service but you will also receive a generous additional revenue stream in return for partnering with TenTel.

Q: What are TenTel's unique selling points

We have many unique selling points but the ones that make us stand out from the crowd are:

Ability for your tenants to move in and turn on. (or go live the day they arrive)

No contract. Just 30 days notice

No hidden connection or termination fees

Great offers and prices all backed up by our Price guarantee

Q: Who do you currently work with

We currently work with a growing number of large letting agents and partners. Our brand awareness is growing and this continues to generate additional interest with major players in the letting industry.

Q: What differentiates you from your competitors

We are not in direct competition with many of the big phone and broadband suppliers on the market today. TenTel was created specifically to offer a service that our competitors do not offer or do not do well. That is a completely flexible service with no hidden charges, no lengthy contracts and all backed up by a world class customer service.

Q: How do you create value for your clients (how do you go above the call of duty)

At TenTel we see every client or partner as part of the team and without this team we would not be where we are today. Therefore we will go out of our way to ensure that every client is given the support and attention they deserve. In addition to this we back this up with great financial rewards, increased profitability and better yields for all our partners who sign up and this can be seen when using the partner calculator on our website.

Q: What is your greatest achievement and what made it so special

Going live! This is an industry with many barriers to entry and to overcome them takes a lot of commitment, passion and determination, not to mention time and cash.

Q: What do you feel it takes to be successful in the industry

Challenging the norm and delivering that customer wow factor by creating a win- win for Letting Agents i.e. happier tenants and commission for them.

Q: Are you offering any special promotions

We want to partner with agents to provide hassle free phone & broadband to their tenants. In return, we will give agents that sign-up £2 for every property they have under management (up to a maximum £10,000), - regardless of whether a single tenant signs-up to our phone & broadband service!

Not enough For every tenant that does sign up we will pay an additional £2 per month, every month! We also offer a similar monthly retainer for home movers that switch to TenTel.

And what do we offer your tenants Marketing leading offers such as:

Half Price line rental and broadband for as little as £9.98/month hello saver - unlimited calls and line rental for just £17.99/month

TenTel Advance Bundle - £199 upfront payment for UNLIMITED broadband, FREE weekend calls and FREE router and delivery.

Q: What do you see for the future of TenTel

I'm afraid I don't have that elusive crystal ball so can only focus on the facts so I see us becoming the supplier of choice for Letting Agents across the UK because of the really compelling proposition we have built.