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With over 2.2 million people forecasted to be working in the property industry by 2020 (ONS), and new businesses and branches popping up all over the country, today's young estate agents are presented with more opportunities than ever before.

In a five part series exclusive to Industry Views, EAT goes behind the scenes to investigate why an industry that struggles with its public image remains such an attractive career path for young people.

Last week we asked a number of established industry professionals and experienced agents their thoughts on a number of pressing matters affecting estate agency. This week, we carry out a Q & A session with those same agents to tackle a few more burning questions regarding the sector.

How have things changed from when you first entered the estate agency profession

David Mills, Partner in Lettings at W.A.Ellis: Since I joined the profession close to seven years ago, the market place (particularly in prime central London) has become far more competitive. There are more agents competing and fighting over stock, more properties being listed on a multi-agent basis and more agents slashing fees to secure instructions.

Barry Wild, Operations Director at Romans: This question made me smile! When I started my career I spent eight hours a day tied to a hot and smelly photocopier. The remaining two hours, when all the mundane tasks were complete, I was allowed to call customers! There was little to no training; it was a sink or swim environment.

Lyn Fitzpatrick, Sales and Lettings negotiator at Keppie Massie Residential: I entered the property industry over 15 years ago and I think many things have changed over the years. The influx of the internet has changed the way people look for a home and in turn has changed the way estate agents sell to prospective buyers. I still think buying and selling remains local the one to one service an estate agent provides is still in demand despite the rise of online sites.

Darren Walter, Director at Waterfords Estate Agents: A lot has changed since I first started in the business; we are a lot more visual now. Years ago, I would meet the person in an office, face to face, to discuss their initial requirements. Now, the first step is online and by telephone, which means it's difficult to gain trust quickly.

Is it now harder for young agents to establish themselves

Antony Gibson, Residential Sales Director at Romans: With the right training I believe it is easier for young agents to establish themselves as it easier for customers to see the difference between a good agent and a poor agent. If you place the interest of your clients ahead of your own short term gain you will be successful.

DW: If an agent works hard and has the attributes required to go that extra mile, there is no reason why they can't establish themselves as a reputable agent very quickly. If you can do whatever it takes to make the buying/selling journey as seamless as possible for your client, you can become exceptionally good at this job.

Is there more pressure for them to succeed

Francis Marshall, Managing Director of Bradleys: It is more pressurised. Everything and everyone can be monitored and measured and therefore are more accountable these days.

LF: There definitely is more pressure for young agents starting out, the property market has grown and competition is fierce. Buyers and sellers are more knowledgeable and know exactly what they want, meaning sometimes agents have to go above and beyond to help them. I think the industry is more pressurised for everybody, but if you're determined to learn and progress, you will succeed.

Do you think that young people have an advantage when it comes to being more tech-savvy Or is that just a myth

DM: Young agents definitely have the upper hand when it comes to new technology in the industry, such as new software packages or mobile devices. However, there is no substitute for experience and knowledge, no matter how fast you can type a Whatsapp message.

Lyndon Bent, Commercial Director of Bradleys: The advantage is the understanding and speed at which the technology can be used but even then a few of the older'staff are very quick!

AG: The technology today is fantastic and as someone who absolutely loves it I am always keen to adopt provided there is a real benefit to the customer in doing so. Age is not an advantage, state of mind is.

LF: The younger members of the team at Keppie Massie Residential have helped to grow our online Twitter following, posting daily updates from the office and tweeting new properties available. Younger agents can also help implement new ideas online

What advice would you give to someone considering a career in the property industry

DW: Go for itbut for the right reasons. This is a service industry - you have to be able to go that extra mile. If you do, the rewards are worth it.

FM: It is an excellent industry to be involved in. It is exciting, rewarding, has lots of variety, with two days rarely being the same.

LF: I would say you have to be passionate, driven and hungry to learn all aspects of property, from sales to lettings, valuations, surveys and conveyancing. Take exams, get all the qualifications you can to propel yourself further and really stand out from the rest. Learn from the more experienced team members and ask for their advice. It's so rewarding knowing you're helping people with their biggest purchase of their lives!

AG: Do it, but think long and hard about who you do it with. Look at the training on offer and how much the company will invest in you. Always think about the long game.

BW: Choose an estate agent that will invest time in coaching and developing you. Taking a job because the office is closer to your home is a poor reason to base you future on! The more you learn/experience the quicker you will climb the ladder and have a long successful career. Be prepared to work hard, take pride in all you do and have a passion to do the right thing every time.

DM: Go out and get yourself a basic qualification first. If you enjoy that, apply for work in an industry regulated (such as ARLA) agency who value training, development and support. Approach every day with enthusiasm and an open mind, and treat others how you like to be treated.

This rounds off the Young People in the Property Industry series. The next set of articles will be focusing on the different lifestyles of rural and urban estate agents. If you have any suggestions for a future series, please get in touch on: press@estateagenttoday.co.uk.

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