Letting agents and portfolio managers are increasingly being asked to promising a duty of care to all their clients; a duty of care that often extends into a 24/7 service. Everything Lettings can help facilitate these after-sales services through a dedicated 24/7 emergency helpline for customers requiring a direct response to repair a genuine emergency maintenance requests or provide assistance over the phone to elevate an issue until the next working day.
At Everything Lettings all phone lines are manned by our fully trained operators who provide a sympathetic and helpful response to any client emergency and will locate a qualified engineer to deal with the situation within your pre agreed and authorised Service Levels.
With Everything Lettings 24/7 emergency helpline, companies currently operating a mobile phone system for around the clock emergency calls can use us to manage all calls they receive. They can simply divert to us so we can separate emergency calls from general calls and escalate, where necessary, then pass on none emergency calls to the company representative the following working day. No calls go unanswered and messages are sent to you via email as MP3 recordings or written replies.
For all emergency calls that come through to our helpline, we will record the issue and the tenant's location to make sure you have asked us to provide cover for the property, if the property is pre authorsied and the issue a genuine emergency we only then contact the engineer. This service offers a more reliable system than staff mobile phone rotas or local contractors taking calls and helps your company appear responsive and professional at all times.
Everything Lettings 24/7 emergency helpline service is popular with lettings agents, portfolio managers, concierge services or general companies who have to fix faults at residential accommodation, where a company has a duty of care to respond to an emergency.
5 key reasons to use Everything Lettings 24/7 emergency helpline service
Improve your customer service levels at minimal cost and without disruption to existing employees
Gain a reputation as a company that is dedicated to customer care
Greater customer satisfaction due to instant responses to emergencies and issues
Avoidance of nuisance calls and unnecessary midnight wake up calls for your staff or appointed contractors
Guaranteed adherence to customer service level agreements
2 Key reasons for why we should answer your phones out of hours
To act as a 24 hour emergency call-out line for urgent maintenance requests - emergency helpline
To provide 24/7 follow up support and customer care to your clients at all times
6 benefits of having 24/7 emergency cover
An improved reputation by resolving customer issues and repairs 24/7
A quicker and more efficient response to emergency calls
A reliable and convenient out of hours call system - no need to divert calls to staff mobile phones
Increased customer satisfaction levels as calls are answered around the clock
A professional and responsive company image
An improved service when trying to gain new instructions and portfolios
Everything Lettings will be providing a presentation on our services, products and why we believe you should look at partnering with us for 2015, this is an ideal opportunity to discover us and provide answers to some of those questions you may have. The event will be taking place on Monday 9th February from 2pm -4:30 pm at the Essex Enterprise centre Basildon Essex. If you would like to confirm your attendance we will be happy to send you full details for the day.
Everything Lettings - Tel 0844 272 2442 Roy Fuller Mobile -07970 840561
E: roy@everything-lettings.co.uk
W: www.everything-lettings.co.uk
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