Do you know what really happens when your office is closed, can you say hand on heart that a potential new Landlord or vendor has not tried to make contact with your business Or a potential new tenant or purchaser has not wanted to try to arrange a viewing. Are you really 100% sure they did not get frustrated having no one to speak with, and as such have spoken to someone else in the meantime.
You probably spend thousands on direct marketing and advertising campaigns, then wait for the phones to ring. But what happens when they call and you are closed, do they really call back or do they try your competitors in the meantime.
It's a well-known fact that many Landlords live overseas, and time differences lead to communicating via e-mail as a starting point as they have no other option. Many home owners are too busy during the day to pick up the phone and make an appointed to have the family home valued, so many resort to sending e-mails. Yes, a potential Landlord or vendor and a potential purchaser or tenant can click on your web site and fill in an application form, they can leave a voice message (if your voice mail box is not full and you have a remembered to set it), but is this really the only or a good options for you to secure new business
Roy Fuller managing Director at Everything Lettings believes: it's not a good option and deep down you know that, I knew this when running my own agency but at that time no other options were available for me. However, from my own experiences Everything Lettings does have another option, they can provide a call answering service, one that is in place the moment your offices close until they re-open for business again, meaning, one of our experienced team can take these calls for you and bring you one step nearer to securing that new business before someone else does.
No, we don't negotiate your fees for you, no we don't present your services. We simply give the caller a real person to speak with, a friendly and confident call handler that does capture the correct information and provide assurance they will receive a call back receiving the advice they require.
Everything Lettings are open 24 hours a day, and it makes sense for many of our clients to divert the phone lines to us to capture that all important listing or viewing once they go home. Evenings, weekends and bank holidays we regularly speak with potential tenants and home owners wanting to view properties, along with Landlord and vendors wanting to arrange valuations and property management appointments.
It's very simple, we capture the pre-agreed data for our clients and make sure it's available to the right person for the start of the following working day, and in some cases we can make this data available outside of hours for our clients with hungry managers and negotiators that want to act fast when everyone else is watching the world go by.
It just another service Everything Lettings offer alongside our emergency helpline for landlords and tenants, being on hand to help thousands of tenants and landlords every day with emergency maintenance issues means we also make sure our clients do not lose potential new business.
For just a small monthly fee you can have access to our Out of Hours cover, then be safe in the knowledge your calls are manned by our fully trained operators who provide a sympathetic and helpful response to any client emergency, and capture that all important new business opportunity for you.
Why not speak to us and find out how we can help you in 2015, after all you can't be sure if you are losing out or not
Everything Lettings - Tel 0844 272 2442 Roy Fuller Mobile -07970 840561
E: roy@everything-lettings.co.uk
W: www.everything-lettings.co.uk
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