Out Of Hour emergency feedback

What letting agent or portfolio manager wants his or her time taken up dealing with Out Of Hour emergency maintenance issues

None by choice, but those in the industry know that these issues constantly eat into the property manager's time trying to sort them out.

Yours and your staff's time will be stretched as soon as you step in the office dealing with possible emergency issues from the night before or over a weekend. However, it does not have to be this way as you will see from a very recent quote from one of our clients

Good Morning Roy

Many thanks for the update over this call out and for the swift response as always.

I do keep mentioning your services to other agents I have dealings with so hopefully they will get on board also.

I have to say it is a great relief knowing we're not entering the office in the mornings to screaming tenants (well apart from the usual ones) who have had major maintenance issues out of hours.

We have a number of new properties recently added to our data base, can I send these over to add to our data base of cover

Once again many thanks

The above is a common response from our clients......... The agents and property managers we support constantly praise our services for giving them updates very first thing in the morning, it gives them more very valuable time to focus on looking for new properties to add to growing portfolios. Our feedback is waiting in the designated inbox or by logging into our on-line system at any time, meaning our clients receive more feedback like the above and below from tenants and landlords, rather than having to deal with outstanding issues.

Rachael,

Indeed, we now have a new functioning lock. The issue was that that internal mechanism had snapped. The locksmith was extremely diligent- he made a point of putting extra effort and time in to dismantle and replace the lock without forcing or damaging the door. He returned this morning to finish up, providing us with a more secured door handle as well- the previous was coming off the wood for the second time.

Very impressed with the turnaround time, locksmith etc on this, especially considering it was out of hours.

Thanks,

Our clients either have our emergency cover plan or Out Of Hours service, either one means they don't have endless calls to make to contractors and tenants; for the emergency cover plan, they receive e-mail updates from us, then log into our portal, from this it's easy to check the status of the job and the outcome. A straight forward call to the landlord follows explaining what the issue was, and how it's been fixed with no big unexpected invoice.

For Out Of Hours calls, all updates are waiting in your inbox at the start of the next working day. If we have attended OOH and completed a repair, the cost always falls within our pre-agreed terms so again no big unexpected bills. If we have attended and stabilised a situation, a detailed quote with photos for a more permanent repair is provided for you authorisation or not....

Roy Fuller, owner at Everything Lettings', says your time at work is valuable and being able to manage your time efficiently is both an art and a great asset for property managers. There's no way of telling how many calls we may take but having someone on hand to take these calls is being efficient, is good management of your time and in turn will safeguard your management fee.
Working with Everything Lettings does not mean you have to fully outsource this part of your business, it means being able to manage your time effectively and join in on the success this has brought for our clients

Everything Lettings - Tel 0844 272 2442 Roy Fuller Mobile -07970 840561
E: roy@everything-lettings.co.uk
W: www.everything-lettings.co.uk