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My tenant is making unreasonable requests for repairs to items which are not deemed to be urgent! My tenant is constantly emailing me; they want updates on when the contractor is attending and when the works will be booked in. My tenants are sending me emails with ultimatums that if do not act upon the requests they will withhold the rent.

Our contractors are just not getting back to me to book jobs in or keeping me updated. Our contractors are sending invoices in late and its making it hard to justify costs to Landlords after the event.

The above scenarios are probably just common practice for you, you may just look at this as part and parcel of the job and your property managers just have to deal with these situations. Or, you may be looking at this and thinking there must be a better solution for us

Well there is a better solution for you, one that has been tried, tested and currently in place for many high street letting agents, portfolio managers, relocation companies and asset managers.

Roy Fuller, owner at Everything Lettings', says our clients choose from an emergency cover plan, a daytime planned maintenance service, or out of hour's coverage with some combining them all. Any one of these services means you do not have those endless calls to make to contractors and tenants, and endless invoicing tasks. As with all our services we communicate via our web based portal and book jobs direct with your tenants, once booked you receive regular updates to your inbox on the status of the job through to completion. A straight forward call to the landlord follows explaining what the issue was, and how it's been fixed. What's more you will not have late or big unexpected invoices as our rates are pre-agreed before attending, and once completed you can download the invoice for payment.

For daytime maintenance issues, you can send us a works order and we can load the job onto our system for you, or you can log into our portal and place the job request yourself. Once logged you can ask us to attend and fix to a pre-authorised amount, attend and quote from site (fix on site if authorised) or attend and provide a written quotation including photos.

For Out Of Hours calls, all updates are waiting in your inbox at the start of the next working day. If we have attended OOH and completed a repair, the cost always falls within our pre-agreed terms so again no big unexpected bills. If we have attended and stabilised a situation, a detailed quote with photos for a more permanent repair is provided for your authorisation or not....

For our emergency cover plan if the issue is covered under the policy, we attend and simply fix the issue confirming once completed. With no call out fees or repair costs associated with the emergency cover plane, you have no invoicing to worry about.

With winter looming, you know that an older boiler that's not been cared for is a liability for you and your tenants." And that prevention is better than cure, that's why our clients upgrade the emergency cover plan to include an annual gas safety inspection and combined boiler service for a slight increase to the standard monthly price.

Or why not just try out our services for gas safety inspections or a combined gas safety and boiler service. If you do, we will make the endless calls to your tenants to arrange the date for the contractor to attend, update you and return a certificate on completion. It really is that simple...

Working with Everything Lettings does not mean you have to fully outsource this part of your business, it means being able to work with a company that you can trust to take away some of the day to day issues you may struggle with.

Everything Lettings - providing the rental industry with Out of hours and daytime emergency maintenance cover , planned property maintenance , gas safety inspections, gas safety and combined boiler servicing , EPCs and PAT testing.

Everything Lettings - Tel 0844 272 2442 Roy Fuller Mobile -07970 840561
E: roy@everything-lettings.co.uk
W: www.everything-lettings.co.uk

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