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Q: What does it say on your business card

Josh McGann, Director - Complete My Sale

Q: Who are Complete My Sale

Complete My Sale is the UK's leading sales progression service for estate agents, property developers and mortgage brokers. Our services are available white label' which means we communicate with their customers with their company name.

Our sales progression team consists highly experienced sales progression experts, all fully committed to reducing your completion timescales, and reducing your fall through rates, on a no exchange, no fee basis.

Q: How long has Complete My Sale been trading

Complete My Sale first started handling sales in March 2012, however our parent company Leaders in Law Ltd has been in operation for longer, the three directors have been working in the property industry for over 15 years, with many other successful property related businesses.

Q: How did it all start

Complete My Sale was first started to streamline the process of property sales with Leaders in Law, as it became clear to us, that a lot of estate agents spent a disproportionate amount of time chasing sales after the sale agreed stage. This had a prohibitive effect on the sales team being able to work on acquiring new properties for sale and negotiating these sales.

Q: Why choose Complete My Sale

Complete My Sale is a fully white-label' service, this ensure full brand continuality. Our sales progression service is fully streamlined using the latest software and technology. Each estate agent is assigned their own account manager, which ensures easy communication.

Our cutting-edge online tracking system enables estate agents to login 24/7 for up to the minute information on their sales, including live notes and status updates. Our software also integrates with a number of popular estate agents IT systems via our secure API.

Q: What are your three unique selling points

- White label' sales progression service

- Full online tracking available 24/7

- Fixed fix (no exchange = no fee)

Q: Who do you currently work with

Complete My Sale works with a large number of estate agents and property developers across the UK. We work with agents with all different sales volumes from as few as 5 sales per month, right up to agents with 150 sales per month. The number of sales you put through CMS makes no difference to the level of professional service you will receive, however for very large clients we will typically assign more than one account manager.

Q: How do you overcome your competitors

Complete My Sale are years ahead of the competition, our impressive streamlined system enables us to offer our premier service for a fraction of the cost our competitors charge. Plus, our cutting edge technology enables real-time tracking and software integration - something our competitors don't currently provide.

Q: How do you create value for your clients (how do you go above the call of duty)

Complete My Sale are dedicated to providing a first class customer service, our priority is the customer's experience. By offering a dedicated sales progression service you are increasing the chance of the customer recommending you by 82%

Q: What is your greatest achievement and what made it so special

On a personal level , winning a British Thai boxing title in my early teens.

On a professional level, being the recent work we did to raise money for Kids Kidney Research where the likes of James Caan's Ivy Gates, Miller Metcalfe, Orchards of London and a few more of our agents like Moss Properties joining forces to help towards a great course, that all of the Complete My Sale team strongly support.

Q: What do you feel it takes to be successful in the industry

For an estate agent the key is time management, which is the area we work best in by freeing up the internal team. And then of course customer service and satisfaction.

Q: Are you offering any special promotions

As our service is no exchange = no fee, there is absolutely nothing to stop estate agents from trying our service. We have no minimum sales requirements, so estate agents are very welcome to try us with just a few sales as we are completely confident they will be so impressed with our service that they will use us for every sale after the trial.

https://www.estateagenttoday.co.uk/users/completemysale

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