Who are you and what does it say on your business card?
I’m Casey Parker, Partnerships Manager at One Utility Bill. I lead our Partnerships team where I am responsible for overseeing our team’s strategy and performance.
My team are the day-to-day contacts for our letting and estate agent partners, helping them get the most out of our services.
In my role, I focus on developing stronger relationships with our larger national partners and ensuring we’re aligned with their business goals. It’s about supporting their growth with the tools and services we offer, like Notify.
What is One Utility Bill and what does it do?
One Utility Bill is a utility management service that simplifies household bills for homeowners and tenants and utility notifications for agents.
We consolidate energy, water, broadband, and TV licensing into a single, easy to manage monthly payment for homeowners and tenants. Whether you’re a tenant or a homeowner, it means no more juggling multiple bills or suppliers. It’s all streamlined, which makes budgeting easier and takes a lot of stress out of moving or managing a property.
For landlords and letting agents we take the stress and admin off their plates too. Our services help manage move-ins and move-outs, reduce utility notification related admin, and make sure everything’s set up smoothly for new tenants. It’s all about making things hassle-free for everyone involved.
What services do you offer and in what ways do you work with estate and letting agents?
We work closely with estate and letting agents by providing them with hassle-free, utility management solutions that improves their operational efficiency and the tenant move-in experience.
We offer two core services:
- Utility Registration for Letting Agents – a hassle-free way to handle utilities between tenancies, and notifying suppliers and councils of tenancy changeovers.
- Bill Management for Tenants – perfect for households looking to simplify the management of their utility bills.
What makes your product different and how does it benefit agents?
At its core, our platform is designed to reduce admin and take the stress out of managing utility setup—especially during those busy void periods between tenancies. What really sets One Utility Bill apart is the responsive customer support, and the flexibility we offer to both agents and tenants.
We’ve built a system that’s easy to use, integrates smoothly into an agent’s existing processes, and automates a lot of the utility handover work that usually eats up valuable time. Our Notify service, for example, takes care of utility notifications during tenant changeovers—no more long phone calls to suppliers or chasing meter readings. It’s all handled in a few clicks.
And because we’re also focused on providing a great service for tenants—clear billing, friendly support, and flexible options—it reflects well on the agent too. Happy tenants stick around longer and leave better reviews.
And of course, there’s the added bonus: we offer commission , so agents can actually earn a little extra while streamlining their processes.
What is your greatest achievement in your current role and what made it so special?
Helping to grow long standing partnerships over the years has been incredibly rewarding. I’ve been with the company for eight years, and in that time we have helped over 100,000 people with bill management services. Alongside these numbers, hearing how much we have helped other agencies grow and help them achieve their own targets has also been as, if not more, rewarding. Knowing that what you do at work matters, helps you grow professionally and personally.
What is the most satisfying part of your job?
Building genuine, lasting relationships and seeing how our service helps partners operations is incredibly satisfying. I also love the variety – no two days are ever quite the same at One Utility Bill!
Another hugely rewarding part of my role is working with the team; seeing them grow, develop, and succeed in their own careers adds a whole other level of fulfillment to what I do.
What do you see as the biggest challenge facing estate and letting agents at the moment?
Admin burdens are huge- especially with ever evolving regulations. Agents are juggling more responsibilities than ever, and it’s becoming increasingly difficult to stay on top of everything while continuing to deliver a high level of service.
That’s why tools and partners that help streamline processes are no longer nice to have; they’re essential.
We support agents not only by reducing the time spent on admin, but also by helping them unlock new revenue streams. Ultimately, our goal is to help agents focus more on what they do best: building relationships and growing their businesses.
What is your property prediction for the remainder of 2025?
I think we’ll see continued demand for flexible living arrangements and more focus on energy efficiency and sustainability, both from tenants and landlords. Smart tech and simplified processes will become increasingly important in helping agents stay competitive.
Country house or city apartment?
Country house! I love to visit the city, but nothing finer than escaping to the country and taking in the scenery!
Trendy roof terrace or traditional English garden?
This answer is no shock due to the above answer- Traditional English garden! Can’t beat a nice glass of wine in a country garden.
Would you rather be a free-moving tenant or settled owner occupier?
I’m beginning to think I’m really boring… But a settled owner occupier! In the country… With a nice traditional English garden!… Did I already mention the glass of wine?
What is your favourite room in your home?
The kitchen – it’s the heart of the home!
