Congratulations to Buckley Frayne Estate Agents and SageWard Residential Lettings - the latest winners of the ESTAS Agent Of The Month lettings awards.
In the Lettings Landlord category Buckley Frayne Estate Agents, based in Manchester secured the highest score for the month.
“We’d like to thank all our valued landlords who have taken the time to vote for Buckley Frayne Estate Agents and our members of staff who understand our customers’ needs and put in all the hard work to provide our landlords with a ‘service without compromise’” says Fintan O’Malley, the agency’s office manager.
In the Best Letting Agency for Tenants category it was a first time win for SageWard Residential Lettings.
“We’re so proud to win this award, it’s nice to know that our tenants are pleased with the service received. Thank you to the ESTAS for putting in place this little incentive, it makes us feel good and makes us want to push on to win the main Gold Award at next year’s ceremony” explains Lisa Ward, managing director at SageWard.
The ESTAS competition sees the best agents for customer service in the UK competing against each other - winners are decided solely on ratings provided by customers when completing an online survey.
The ultimate prize is to win a Grand Prix at The ESTAS award ceremony next April when the annual winners will be acknowledged at the Grosvenor House Hotel in London in an event once again hosted by TV property expert Phil Spencer.
“Firms who enter the ESTAS are sending a clear message to their customers and competitors that they believe they give the best customer service and they are prepared to prove it. The ESTAS help firms to focus on customer service and that’s why they keep coming back each year and why we see such raw emotion when the winners are announced on the day” says Spencer.
Agents can find out more about The ESTAS here.