The Property Ombudsman scheme and The Deposit Protection Service are entering into a partnership with software specialist Fixflo to create a system which independently records ‘repairs evidence.’
The new arrangements will mean members of TPO scheme and letting agents with The DPS who also use Fixflo’s repairs software will be able to send independently recorded repairs evidence to them with the click of a button.
The tie up allows Fixflo clients to send the full history of a repair that is the subject matter of a dispute to the relevant adjudication team at TPO scheme or The DPS. Further integrations between Fixflo and redress schemes and tenancy deposit schemes are expected to be announced over the next few months.
“Written records which are shared between the parties and which are independently time and date stamped carry the greatest weight in a dispute. We welcome anything which makes it easier for our members to submit those records in the event that a dispute is referred to my office” says new TPO Katrine Sporle.
“Written records of communications not only make the dispute resolution process quicker and simpler, but also help to protect the innocent party in a dispute. With increasing numbers of letting agents and tenants with The DPS using the Fixflo service, this tie up made sense for our users and for us” adds Julian Foster, The DPS managing director.
Fixflo’s software is now used by more than 1,200 lettings branches across the UK and handles more than 25,000 repairs a month.