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Survey confirms landlords recognise vital role of letting agents

A survey of 500 landlords suggest the vast majority want to avoid contact with tenants and instead want letting agents to handle property management and complaints. 

The results of the survey, conducted last month, show that over 85 per cent of landlords don’t want to deal directly with tenants and almost 90 per cent are unhappy about tenants calling or emailing them directly with problems. 

“Many landlords work either full or part-time and need the support of an agent to help them with managing the relationship with the tenant” claims Jane Morris, managing director of PropertyLetByUs, the online letting agency which commissioned the research.

“We know from our research that 66 per cent of landlords find managing their properties more stressful than their full, or part time jobs, and dealing with tenant complaints is a top cause of stress.

"Landlords are under a huge amount of pressure with mounting legislative and tax changes. Agents can be a big help for landlords, offering a range of services that help reduce their workload and ensure they are fully compliant with legislation” she says.

  • Stephanos Constantinou

    That's why agencies offer full management service, imagine you are a landlord and your receiving a phone call from your tenant about the curtain of the bathroom.. or the broken boiler!!

  • jeremy clarke

    I spoke with a landlord last week that "saved money" by managing a property herself. She came to me because having not been aware that she had to issue prescribed information after the first 6 months when the tenancy went periodic (pre-April this year) she had ended up having to return tenant's deposit (they took advice!) before issuing Section 21, tenants then stopped paying rent and so she was out of pocket by 3 1/2 months rent by the time that she got the house back. When she entered the house she found it filthy and several areas damaged but now had no deposit to claim against.
    Rent was £1400 PCM deposit was £2000. Lost rent therefore £4900, damage and cleaning c£700 plus court fees. Had we managed the property for the period of 15 or so months she would have paid us less than £3000 - this time she wants an agent to manage having saved -c£3000 by DIY!

  • Kenny Sahota

    That's what property management companies are there for, to help ease the pressure off of landlords. It's also becoming more tricky for landlords to be aware of the increasing amount of legislation changes. However, property management companies like ourselves are ahead of these changes, and will ensure that all of our landlords comply with the relevant guidelines. We even help to grow your property portfolio, utilising any extra cash you may have!


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