The complete list of this year’s ESTAS award winners has now been released after a hugely successful ceremony in London hosted by TV property celebrity Phil Spencer.

The awards, celebrating their 13th year, determine the best estate and letting agents in the UK through research carried out amongst clients who are asked a series of questions about the service they have received.

This year no fewer than 30,000 questionnaires were completed by customers during the competition – a record high.

“For many customers moving home is one of the most stressful experiences of their lives. So it’s our job as agents, mortgage brokers, conveyancers or developers to help make the journey as smooth as possible. It only takes one bad apple to reflect badly on the others so it’s crucial everyone provides the high quality service the customer expects and deserves” says Spencer. 

“For this reason The ESTAS recognises all firms involved in the buying and selling process.  Agents, brokers, conveyancers and developers are all judged in exactly the same way, purely on customer feedback”.

It’s a hugely impressive list of winners and Simon Brown, founder of The ESTAS, says: “Just taking part shows a firm’s commitment to their customers so to be shortlisted is a great achievement in itself and for the winners this is the highest accolade they can receive in the industry.”

You can see the full list of winners here and of course Angels Media and ValPal, two of the sponsors of the event, join in with our congratulations to everyone nominated and particularly to the winners.