Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday.
The event, which is sponsored by Zoopla and took place at the Grosvenor House Hotel in Park Lane, saw a host of winners named after the results of over 34,000 customer surveys were revealed.
Kings Group’s Harlow branch was voted by landlords as the best letting agent office in the UK. The best local agency award was handed to
Thorgills, while the gong for best regional agency group went to Balgores Property Group.
Countrywide Lettings was voted the best large agency group and Upad picked up the award for best online agent.
North west agency Lynks Estate Agents was named the best letting agency office in the UK by tenants.
The ceremony was once again hosted by TV property expert Phil Spencer and, according to the ESTAS guests consumed almost 5,000 glasses of champagne on a fun-filled afternoon.
“This industry doesn’t get enough credit for the work it does in with millions of customers around the UK helping to make their dreams come true and at The ESTAS we want to highlight that fact,” said Spencer when opening the event.
Simon Brown, founder of the awards, told the audience of agents and industry suppliers: It’s about relationships, real relationships with real customers.”
“We live in a world where the consumer decision making process is influenced more and more by customer reviews so The ESTAS provides a kite mark of excellent service for any property professional involved in the home moving process.”
“We realise not all agencies want to take part, but those that do are making a very public statement about their approach to customer service,” added Brown over the weekend.
“I think the secret of the ESTAS success is that they just encapsulate what a typical independent agent is trying to do which is provide an honest, transparent service for their clients.”
The awards also recognise individual brilliance and five ‘highly commended’ people awards were given to Chris Baron (Bolton Properties), Danielle Oaks (Beercocks Kingswood), Elaine Forrester (Chilterns Brandon), Iain Carter (My Mortgage Company) and Sarah Mayes (Fisks Rental Management).
For the second time in three years, board supplier Agency Express picked up the national award for supplier of the year.
Reapit was crowned best in sector for software, HomeLet was named the best provider of tenant referencing and The ValPal Network – owned by Angels Media, the publisher of Letting Agent Today – was awarded the best in sector trophy for valuation tools.
“We are delighted to have won a prestigious ESTA. It means a lot as it our customers and clients that made the effort to vote.”
“We continually work to develop new services to help agents maximise their lead data.”
Entry for the 2018 awards is already open and you can see a full list of this year’s winners here.
