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PropTech firm claims tool will ease agents' maintenance record-keeping

A PropTech company claims its new software platform will make it easier for letting agents and property managers to co-ordinate maintenance reports and inspections. 

The platform haas been created by former Dezrez director Richard Wilson and former contractor Brooke Williams; they have recruited Kevin Hughes, ex-marketing and finance director of GoCompare, as a non-executive director.

The platform, called Sorbet, handles transparency, accuracy and audit trails for the rental market; agents, landlords, tenants and contractors are able to raise and monitor maintenance requests and jobs through the platform.

It can automatically book contractors when reports and inspections are due, or deal with tenant maintenance requests without the agent having to intervene.

Tenants use a dedicated app to report issues and the software automatically chooses one an agent’s approved contractors to do the work. When a contractor has completed an inspection, they can use a separate app to let the agent and the tenant know.

Sorbet also keeps an audit trail of all communications between an agent’s team, contractors and tenant. When a house is sold, the landlord can pass all inspection reports over in one data transfer.

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