The three-branch London agency Kay & Co has been named the Smaller Managing Agent of the Year at the ARMA ACE Awards, which celebrate the work of the UK’s leading managing agents and suppliers.
The Smaller Managing Agent of the Year category is for managing agents with under 500 units to showcase their key values, their focus on clients’ needs, value for money, team excellence in leaseholder communications, efficiency when handling enquiries, and emphasis on staff training and development.
The judges commented: “Kay & Co provided great evidence of going ‘above and beyond’. We liked that they had linked their offer back to asset management, and that their ‘good’ property management created ‘value’ for property owners.”
Kay & Co is a family-run business set up in the 1980s and with offices in Bayswater, Marylebone and Kings Cross.
“We pride ourselves on our ability to understand clients’ unique requirements and service them accordingly. We are also extremely proud of our dedicated team, who work tirelessly to provide an exceptional service, with a focus firmly on continued improvements to our leaseholders’ experience through their own personal development” says Martin Bikhit, Kay & Co’s managing director.