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Over 10 agencies a week closing down, claims protection scheme

One of the government’s approved client money protection schemes claims over 10 lettings agencies a week are closing.

Client Money Protect makes the claim on the basis of figures from the Property Redress Scheme; both are operated by the Hamilton Fraser parent company.

According to the Property Redress Scheme, in part of the time since the pandemic started - from mid-March to mid-July - there has been a 66 per cent increase in letting agents ending their redress membership because they have ceased trading.


This was compared to the previous eight months.

“This means, on average, more than 10 letting agents a week are closing down” says Client Money Protect. 

Now it is urging landlords and tenants to check their agents offer client money protection of some kind. 

It says: “Whilst the vast majority of letting agents already have comprehensive cover, some still do not.  This puts landlords and tenants at risk of losing thousands of pounds if the business goes insolvent which, for some, is a greater possibility now than prior to the pandemic.” 

A spokeswoman for CMP says: “It is now 18 months since it became a legal requirement for all letting agents to have client money protection. Most people know when they book a package holiday to check it is Atol protected, meaning if the holiday firm goes bust, they do not get stranded abroad or end up out of pocket. 

“However, people often part with far greater sums of money when they let or rent a property and yet they don’t check that this money is protected. The lettings industry must work harder at educating consumers on the importance of checking their letting agents will protect their money.”

Simone Potter Reed, an investigator at National Trading Standards Estate and Letting Agency Team, adds: “It is of the utmost importance that all letting agents are members of a client money protection scheme to provide security and peace of mind for tenants and landlords. 

“NTSELAT recognises that the pandemic has caused letting agents to face challenging times, however, the cost of joining any CMP scheme is financially much less than the monetary penalty amount of up to £30,000 for failing to be a member of a CMP scheme, which are issued by enforcement officers.

“This is a hefty price to pay for failing to become a member of a scheme at the outset.  NTSELAT advise that tenants and landlords check if their agent is registered with one of the six approved CMP schemes before entering into business with them. Take the time to make those checks to avoid financial detriment.”

  • SCN Lettings

    No mention of the effect of the Tenant Fee Act, the loss of landlords and their management fees due to additional taxation and legislative burden. Just a scaremongering hard sell for CMP. A very unbalanced article. Agencies were closing well before the pandemic.

  • Angus Shield

    Actually closing down of simply sold their portfolio to another company with insurance in place?

  • jeremy clarke

    The loss of tenant fees when incompetent gov ignored the industry by changing a business model that worked has had a huge effect on the industry. The problem is exacerbated by agents that slashed landlords fees to get business. When I came into the business 20+ years ago it was common to see landlord fees at 15+% a month but very low tenant fee. Agents dropped landlord fees to attract business and hiked tenants fees to compensate, when tenant fees went many tried to survive without reverting landlord fees to previous levels, a recipe for disaster.

    Matthew Payne

    Completely agree. I saw from the inside of many businesses who just didnt get lettings and saw their only way to gain market share was to charge landlords 5/6/7% and then hit tenants hard on admin fees to square the equation. Some agents with this model lost 25-30% of their revenue overnight and then has to swallow referencing costs on top as their landlords had got used to paying for very little. Ironically they were the architects of their own downfall, as the agents least affected by the change had no more than 5-10% exposure.

  • Kristjan Byfield

    As CMP is a legal/regulatory requirement why aren't all CMP providers to the industry required to submit client/protection databases to NTSELAT who then cross-reference with industry database and take action against those breaching these regs and placing clients at risk. This could be easily automated with very simple tech. Regulatory enforcement is massively underfunded but much of it could be easily automated. In my mind this is the real conversation on all compliance matters.


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