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Agent censured as council audits other firms over rental deposits

A former letting agent has been censured over the handling of tenancy deposits following an investigation by a local council.

Andrew Rhys Thickett, who owned and ran Robert Rhys (Lettings and Management) Ltd in Bristol, accepted he had not met required legal standards by failing to protect deposit money in a relevant government-approved scheme at his former business.

He also signed a legal undertaking promising no repeat of this at any future property management or letting business which he controlled.


The agency stopped trading in May 2018 owing around £90,000 to landlords and tenants; a statement from Bristol council over the weekend claimed the losses were mainly down to poor business practice and a failure to properly secure tenancy deposits, only some of which were subsequently returned.

The agreement with the agent, made under the terms of the 2002 Enterprise Act, means the council could bring legal action in the form of a court order should Thickett fail to comply with the undertaking, with imprisonment a possibility should he breach any order made. 

While it is understood he is no longer operating as a letting agent, the agreement also means he must inform Bristol council if he wants to work in the sector again.

In April of last year, the government introduced new Client Money Protection laws requiring agents to protect clients’ money by holding in a separate account and making it easier for authorities to take action against agents who don’t comply. 

Bristol council is currently actively auditing letting agents in the city to make sure they are complying with the new requirements and can issue penalty notices of up to £30,000.

A council spokesman says: “We will investigate any complaints of agents not being a member of an approved Client Money Protection Scheme.  We will use our full range of legal powers to protect tenants and landlords from unscrupulous agents.“

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    • 10 February 2020 15:53 PM

    A LL has to be insane to allow any LA anywhere near deposit monies.
    Irrespective of any CMP ultimately the LL is responsible for deposit monies.
    Best way to ensure they remain within control by the LL is for the deposit monies to be safely secure in the LL bank account.
    Never have I ever allowed a LA to hold any deposit monies whatsoever.


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