Fixflo has announced a new integration partnership with resident engagement and building management software provider Spike Global.

Fixflo manages about 1.2m units on behalf of some 1,500 clients – mostly agents – and was recently snapped up by a German PropTech firm for an undisclosed sum.

Now the new partnership announced this week enables residents in some Build To Rent schemes to operate within the Spike Living portal, from communicating with other residents to reporting a repair, getting notified about upcoming maintenance events, and managing deliveries and visitors. 

Residents will be prompted to give all necessary details about the maintenance issue from the first instance, enabling property managers to diagnose issues accurately without the need for back-and-forth communication with residents.

Simon Bushell, director at Fixflo, says: “While repairs are rarely welcomed by residents, they are great opportunities for building operators to impress residents with a prompt, intuitive and transparent experience. 

“With Fixflo, residents can report a repair through their Spike Living portal anytime, anywhere, using 40+ languages. They can also be kept in the loop of how the issue progresses through their property manager’s schedule. 

“We are excited about this new partnership and helping building operators and property managers manage their portfolio more efficiently while enhancing the resident experience.”

And Jeremy Heath-Smith, chief executive at Spike Global, adds: “This will enable property managers to plan, schedule and carry out a repair much faster, whilst ensuring residents are kept up-to-date and informed at all times.”