The managing director of Fixflo, Rajeev Nayyar, says the pandemic has changed the context in which agents should view tenants’ complaints.
In a video interview for Letting Agent Today Nayyar says that with so many people working from home, shielding or just respecting lockdowns, there is much more intensity given to any complaints about the condition of their homes.
Likewise he says it’s critical to remember context - so whereas, for example, good broadband connectivity would previously be a quality of life issue, it’s now fundamental for tenants working from home.
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Fixflo advert again. How would agents cope without his wisdom?
If we are in that case moving from Landlord to Hotel accommodation provider with maintenance man available 24 hours then you know what’s coming - higher monthly rents
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