Zero Deposit has outlined three top tips for letting agents - with a focus on what the Proptech firm calls “customer success”.
In a video interview with Chris Buckler, exclusively for Letting Agent Today, Tiffany Guymer - head of partnerships at deposit alternative service Zero Deposit - says the aim must be for suppliers and agents alike to give everyone a better experience and to raise standards in the industry.
She says the key to that - and consequently to improving the agencies - is to ensure landlords get the best tenants, not necessarily those who are first to respond to a listing or those who offer the most money.
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