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Graham Awards


Embrace training and qualifications, letting agents urged

Letting agents who embrace training and qualifications - beyond those which are mandatory - will help create trust and transparency.

That’s the view of the Association of Independent Inventory Clerks which says the agency industry needs to catch up with more heavily regulated professions such as law, teaching, medicine and chartered surveying. 

“Industries such as healthcare are renowned for training and qualifications and this has proven to be successful in improving trust and reputation. Industries that prioritise training allow less room for mistakes or inconsistencies” according to Daniel Evans, chair of the AIIC and managing director of one firm in the sector, Home Inventories. 


He continues: “A high-quality training program that provides the trainee with a qualification is invaluable in improving the reputation of the property industry. Certifications that are gained once the training is complete allow people to easily recognise who is fit for the job.” 

Evans says he wants independent inventories to become a compulsory part of the signing of a tenancy agreement in the UK because those conducted by trained professionals can help provide peace of mind for tenants, letting agents and landlords.  

He says: “Training shouldn’t be seen as a burden, a nice to have or an after-thought, but an integral feature for property professionals across the board. Training helps improve precision of the service that is provided and knowledge of the people who provide the service. 


“Letting agents, landlords, tenants and the industry as a whole will benefit from inventories that have been conducted by fully trained and qualified professionals.” 

“Training provides an opportunity to expand knowledge and it makes the cost and time taken a worthwhile investment. Often, training enables people to be more efficient because it results in someone who has a higher skill level.” 

Evans says effective inventories typically include time and date stamped videos and photographs plus reports that break down the exterior and interior of the home before the tenancy. 


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