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Conservative lettings agent lets rip at government over regulation delays

The former president of ARLA Propertymark has made an outspoken attack on the government for failing to regulate the agency industry.

Maxine Fothergill, who founded and has operated Amax Estates and Property Services for the past two decades, has just ended her presidential year. 

She is a former Conservative councillor, but she doesn’t hold back in a LinkedIn post where she writes: “We are now in receipt of the ‘Renters Reform’ white paper. In this paper there are plenty of regulations for landlords but no real mention of #lettingsagent?


“For a long time now, those of us who take our jobs seriously, gain our professional #qualifications and also run business’s where we in turn, train others to high standards and professionalism, want and need to see ‘Regulations of Property Agents’ #ropa

“#landlords #propertyinvestors #bltinvestors all want to know their #properties are being managed professionally by #agents who know what they are doing in line with the 170 existing parts of #landlordandtenant #legislation, however, The Conservative Party #goverment has sidelined our industry within this White Paper, are introducing more #regulations for landlords and so far, have done nothing to deal with the bad #unregulated #agents who will continue to trade and rip off the public with their bad practice.”

Senior figures in the Propertymark hierarchy are normally particularly careful not to criticise the government but Fothergill, freed from her post, has been outspoken in support of ROPA, the Regulation of Property Agents working party.

Last month housing minister Eddie Hughes told MPs that “the government is considering the recommendations in the final report on the regulation of property agents” - but this report was released almost exactly three years ago, with no sign yet of a timetable from the government.

Now a petition has been posted on the  Parliamentary petitions website calling for immediate action.

It reads: “Regulation of Property Agents has been requested by industry bodies for many years - and a Government working party investigated and reported - yet nothing has happened since.

“Ireland has a working system, which could be copied (why reinvent the wheel). The working group’s recommendations must be put into law now.

“Rogue agents too often continue in business unchallenged, which is bad for all. Too many leaseholders and other consumers continue to lose money due to bad practice and/or fraudulent behaviour of rogues. IRPM, RICS, and others are all calling for regulation - there is almost unanimous support for regulation. 

“There is no reason to delay. Legislate now, please.”

You can see the petition here.

Meanwhile, here is a summary of the ROPA recommendations put forward by the working party led by Lord Richard Best some three years ago: 

Scope of new regulation: “We recommend that all those carrying out property agency work be regulated (including auctioneers, rent-to-rent firms, property guardian providers, international property agents, and online agents)” but this regulation will not extend to property portals like Rightmove and Zoopla nor to the Airbnb-style short-let sector.

“However, we recommend that the legislation required to regulate property agents should allow for future extension to the scope of regulation (e.g. to include at a future point regulation of landlords, freeholders and developers – as well as retirement housing managers and Right to Manage companies).”


The new regulator: “We do not consider that an existing body could take on the role of the new regulator. Therefore, Government should establish a new public body to undertake this role. The new regulator should be established and run with regard to general principles of good governance, including: independence, openness and transparency, accountability, integrity, clarity of purpose and effectiveness. The new regulator, through its board, should be accountable to the Secretary of State for Housing, Communities and Local Government. It should publish an annual report on its progress in raising standards of property agents, using agreed key performance indicators – including customer satisfaction …

“We recommend that the new regulator take over responsibility for the approval of property agent redress and client money protection schemes. The new regulator should have the power to appoint a single ombudsman for property agents, rather than competing redress schemes, if they believe this to be the best way of improving standards.”

“The new regulator should be able to consider complaints from all sources. Where solicitors, lawyers or other professionals have evidence of possible illegal agent behaviour, they should be obliged to present it to the new regulator.”


Licensing: “To confirm appropriate qualifications and credentials, property agencies and qualifying agents should be required to hold and display a licence to practise from the new regulator. Before granting a licence, the new regulator should check that an agent has fulfilled its legal obligations (such as belonging to a redress scheme and submitting a copy of their annual audited accounts to the new regulator) – and that they have passed a fit-and-proper person test. We recommend that the new regulator should be able to vary licensing conditions as it sees fit and that it maintains accessible records of licensed property agents.”


Codes of Practice: “Codes of practice set out clear standards of behaviour. The Government has already committed to requiring that letting agents adhere to a code of practice, and we recommend that all property agents be required to do so. There should be a single, high- level set of principles applicable to all property agents which is set in statute: the ‘overarching’ code. Then, underneath, ‘regulatory’ codes specific to various aspects of property agent practice, binding only on those providing these types of services.

“Key principles for the ‘overarching’ code should include that agents must act with honesty and integrity; ensure all staff are appropriately qualified; declare conflicts of interest; and have an effective complaints procedure in place. To develop and maintain the ‘regulatory’ codes, the new regulator should establish a working group for each sector of property agency to work up sector-specific detail.”


Qualifications: “In the new regime, every property agency should be responsible for ensuring their staff are trained to the appropriate level and clear oversight arrangements are in place for junior staff. To ensure levels of qualification are appropriate yet proportionate, the working group recommend that licensed agents should be qualified to a minimum of level 3 of Ofqual’s Regulated Qualification Framework; company directors and managing agents should be qualified to a minimum of level 4 in most cases.”

The new regulator will be expected to develop a system of qualification quality control.


Leasehold and freehold charges: “The new regulator should be given a statutory duty to ensure transparency of leaseholder and freeholder charges, and should work with the sector (property agents, developers and consumers) to draw up the detail of the regulatory codes to underpin this aim as it applies to property agents … We recommend that the new regulator takes over from the First-tier Tribunal the power to block a landlord’s chosen managing agent where the leaseholders have reasonably exercised a veto. We also recommend that the new regulator provides information on managing agent performance to allow landlord freeholders - and where relevant, leaseholders - to make an informed choice of managing agent.”


Assurance and enforcement: “We recommend that the new regulator should have a range of options for enforcement action according to the seriousness of the infringement and how regularly it has occurred. These options should range from agreeing remedial actions and issuing warnings up to the revocation of licences and prosecutions for unlicensed practice.”

“The new regulator and other bodies (such as Trading Standards and redress schemes) will need to share information and work together effectively. There should be a system of flexible working between the new regulator and Trading Standards teams, and the new regulator should set out guidance clarifying their own and Trading Standards’ roles with regards to enforcement action to avoid duplication.”

You can read the full RoPA report here.

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    More red tape ! Why ? In the end it's going to increase costs for everybody. I think their are sufficient laws to deal with problems, but the problems aren't that great.ie Businesses will still go broke and tenants will still rip off their landlords and be anti social. These problems exist In the council housing sector !


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