Outsourced communications provider Moneypenny has partnered with maintenance specialist Help Me Fix to support its property client base. 

Help Me Fix, widely used in the lettings sector, says it reduces call out charges, improves service and reduces carbon emissions by solving maintenance problems via video call with vetted, experienced and qualified tradespeople.   

Moneypenny says it will work with letting agents, property management and maintenance businesses that currently use Help Me Fix and Moneypenny, to triage tenant and resident queries. 

Moneypenny will log callers’ requests before they’re passed through Help Me Fix and on to relevant tradespersons. The caller will receive a follow up text message which puts them in direct contact with their dedicated tradesperson.   

Sharon Boyle, head of the property sector at Moneypenny, says: “Partnering with Help Me Fix is a perfect match for Moneypenny as they are a business centred on matching brilliant people with technology, just like us.  We are proud to support a business that is revolutionising the industry with such an innovative and on-demand approach to property maintenance.” 

And Ettan Bazil, chief executive of Help Me Fix, adds: “The partnership will improve service for joint clients and provide a way for Moneypenny property clients to manage their maintenance out of hours seamlessly, reducing stress for property managers and saving money for their landlords.”