A new in-person real-time chat service for tenants claims to “assist all aspects of the rental experience.”

The service comes from a collaboration between the Tenancy Deposit Scheme and digital services Home and OpenBrix. 

It’s free for tenants and sign-posts issues they may encounter, along with service solutions pertinent to their property search and tenancy.

For example, the majority of tenancy deposit return delays are due to property cleanliness issues on check-out; the chat service advises the tenant of cleaning company recommendations.   

Home chief executive Matt Spence says: “We’re on a mission to make renting as seamless as possible. By taking a collective, tenant-centric approach, we’re not just transforming the rental experience—we’re redefining it.”

And the chief executive of OpenBrix, Adam Pigott, adds: “This partnership isn’t just about digitalisation—it’s about liberation. Together with Home and TDS, we’re changing the rules on traditional renting, putting power back into the hands of tenants – where it belongs.”