Following two surveys of letting and managing agents, new guidance has been published by The Property Ombudsman to help agents, landlords and tenants deal with condensation, damp and mould in their homes.

A survey of 719 letting agents by TPO showed that nearly all had managed properties with damp and mould issues. Specifically 42% of lettings businesses had ongoing issues relating to damp and mould in properties while 9% of agents surveyed said they were ‘unconfident’ in landlords’ ability to recognise issues and 72% were confident of a quick resolution.

Most agents believed that condensation due to tenant activities such as drying clothes on radiators, showers/baths and cooking without using extractor fans were the main causes of damp and mould.

Where damp and mould occurred as a result of construction issues, most agents felt that the property should not be let until the problem was resolved. 

The Ombudsman’s casework in 2023 showed that over1,000 damp and mould enquiries were received with over 200 damp and mould specific cases then accepted for investigation. Some £36,000 was then awarded in compensation to tenants.

Research by The Property Ombudsman has found that letting agents who are unsure at recognising damp and mould can have serious consequences in properties are less likely to resolve issues with landlords. 

While most respondents were confident about landlords recognising the consequences, 23% were not, which meant problems would usually be resolved more slowly as landlords would need to be educated about the consequences before agreeing to take action. 

The majority of 719 agents surveyed by the only Ombudsman in the private rented sector recognised the consequences of damp and mould but many believed they were often linked to tenant activities, such as not using extractor fans during cooking and bathing, drying laundry, insufficient ventilation and heating. 

The majority of agents also considered that where construction issues were the cause, a property should not be let until those issues had been resolved. 

A set of new guidance for tenants, agents and landlords is designed to spot the signs of condensation, damp and mould as well as give preventative tips and advice on reporting issues. Heating and ventilation by opening windows and using extractor fans are key to helping prevent damp and mould as well as wiping away condensation and using anti-fungal products on mould. 

If renters follow this advice and still experience problems, issues should be reported to the landlord and/or agent for investigation. Separate guidance for landlords and agents covering construction and property defect issues has also been produced. If issues can’t be resolved, tenants and agents can contact their council’s private housing team. 

Rebecca Marsh, The Property Ombudsman, says:“Our research shows what a complex issue this is. Condensation, damp and mould are interlinked and caused by a variety of factors: environmental, structural and behavioural but one thing is clear, we need to work with renters, landlords and agents to prevent it occurring.

“We’ve published some simple guides which we’ll share with businesses, landlords and tenants to ensure greater awareness of the causes and symptoms, how to report it and the risks in living in damp and mouldy conditions. 

“We welcome the government’s plans for further protections for tenants in the private sector as we’ve seen the devastating effects of properties not being adequately repaired or maintained.” 

The incoming Awaab’s Law, named after Awaab Ishak, a two-year-old who died after exposure to mould, will give greater protections to social housing tenants by imposing timescales for investigation and resolution on landlords. The new g