Propertymark has called for more specific resources to help lettings agents and landlords deal with anti-social behaviour from tenants.

Unlike the social sector, Propertymark says, the private rental sector (PRS) does not have access to dedicated resources or training to deal with ASB, so support from local authorities and the police is paramount.

It comes as Propertymark’s policy and campaigns team was invited to feed into an independent working group on anti-social behaviour commissioned by the Scottish Minister for Victims and Community Safety.

Insight from members highlighted key areas where the Scottish Government can improve its approach to preventing and tackling ASB in the private rented sector, and what support is needed by agents.

Landlords and agents said that greater data sharing about tenants who commit anti-social behaviour would help them in their roles.

Engagement of this type has dropped off in many areas of the country since the pandemic, leaving property professionals unable to get in touch with key contacts for information and assistance, Properytmark said.

One example of best practice highlighted by our members is the mediation service from Highland Council. Mediation services are very important to ensure that relations between landlords and tenants do not break down and ensure tenancies are maintained.

Propertymark said: “The Anti-Social Behaviour Act (Scotland) 2004 offers a definition of anti-social behaviour, but it does not consider people’s tolerances, and that even ‘low level’ ASB can adversely impact people, especially if it is persistent.

“The problem of anti-social behaviour is growing due to the chronic shortage of social housing pushing more vulnerable people with complex problems, including poor mental health and substance misuse, into the PRS.

“Our members have reported that noise complaints, property neglect and vandalism, illegal subletting and overcrowding as well as substance abuse and criminal activity are the main concerns of anti-social behaviour in the PRS, and greater guidance is urgently needed to support letting agents who are dealing with these potentially serious issues.”