Propertymark says its in-house lettings helpline – launched precisely a year ago – has been a success.

It’s assisted members over 17,000 times in resolving day-to-day lettings issues, including legal ones addressed by specialist lawyers: Propertymark says it has now exceeded 77% in-house resolution to member enquiries.

Jan Hÿtch, head of member services, comments: “Ultimately, we want to continue to deliver an ever-improving and expanding service for Propertymark members. As the team continues to expand and our knowledge broadens to include more disciplines and our devolved nations, the number of calls to Propertymark HQ is only going to grow, and we hope the overall positive experience further improves for our members.

“With the Renters’ Rights Bill coming down the line, we are already developing our knowledge through training and learning to understand how to assist and support our members with the transition.”

And the body’s chief executive, Nathan Emerson, adds: “We listened closely to our members when they called for a better helpline experience, and we took swift action. We’ve built a team that delivers consistent, practical advice, helping our members meet their obligations while striving for the highest standards.

“Our commitment is clear: to keep our support relevant, reliable, and always evolving to meet the needs of our members. We’ll continue to adapt and enhance our services to ensure they meet our members’ needs to drive standards ever higher for our profession.”