Property Redress – which under its old title of Property Redress Scheme is one of the government’s approved redress schemes – has rebranded, introduced a new website, and updated resources. 

It’s now called just Property Redress, and is celebrating 10 years in operation. It has some 20,000 member offices and claims an average of 450 new members joining each month with a retention rate of over 80%. 

Over the past year Property Redress has seen a 30% increase in complaint volumes. Over 50% are resolved early through agreement between both parties, and completed in an average of 30 working days. Where a formal decision is required, Property Redress says all cases are resolved within three months.

As part of its 10th anniversary celebrations, Property Redress has unveiled a refreshed brand, aligning it more closely with its parent company, Total Property. And it says its new website offers improved navigation and a simplified process for logging complaints.

Sean Hooker, Head of Redress, says: “Through hard work and investment our scheme has developed, allowing us to help thousands of agents and their customers resolve their complaints and restore relationships. This has contributed to raising standards across the property sector. Thank you to our members and to my fantastic team for making this happen.

“We are proud to present a fresh, modern face for Property Redress. Our new branding and website reflect our growth and the progressive nature of our work. We’re excited about the future and what we can achieve together with our members.”