Lettings agents can minimise the likelihood of rent arrears disputes with a few small tweaks, Propertymark claims.

The agency trade body has highlighted Tenancy Deposit Scheme (TDS) data showing that unpaid rent appears in over one in five deposit disputes. 

While not as frequent as cleaning or damage disputes, the trade body said rent arrears cases can be more complex, often involving misunderstandings, poor communication, or a lack of proper documentation.

It said: “Some disputes can be avoided with just a few small tweaks to standard processes. One common pitfall is not updating the rent schedule regularly. A rent account that hasn’t been touched in months is much harder to defend. Another is failing to keep written proof of rent arrears. Without clear bank evidence or receipts, it quickly becomes one person’s word against the other.

Late or vague communication can also cause problems, Propertymark said, adding: “Bringing up arrears for the first time at the check-out stage may blindside tenants and make them more likely to challenge the claim.

“Finally, avoid combining unrelated deductions without proper breakdowns. Itemise rent arrears and property damage, showing exactly how each figure was calculated. TDS adjudicators rely on this clarity to make a fair decision.”