A lettings agency and a residential leasehold management firm have been expelled from The Property Ombudsman. 

The Property Ombudsman found that Noble Living (Nottingham) Limited and Blocsphere Property Management Limited failed to honour financial awards following upheld complaints.

Noble Living (Nottingham) Limited, based in Telford, was found to have failed to return a month’s rent paid in error by a tenant. 

The money was passed on to the landlord, and despite being made aware of the mistake, the company made no effort to retrieve or return the funds.

The Ombudsman upheld the complaint and ordered Noble Living to pay the tenant £875 – comprising the £725 rent plus an additional £150 for aggravation, distress and inconvenience.

Blocsphere Property Management Limited, based in Ludlow, Shropshire, was the subject of a separate complaint over poor communication. 

A tenant had raised concerns about a lack of response during a dispute, and the Ombudsman ruled that the company’s conduct fell below acceptable standards. 

A compensation award of £50 was issued.

Chief Ombudsman Lesley Horton says: “The fact that only 13 businesses were expelled throughout 2025 highlights the strength of our processes, with more than 99% complying with our decisions and paying awards when directed.

“We know that sometimes things do go wrong, which is why we have focused on early resolution over the past year. 

“By bringing consumers and businesses together sooner, we can resolve problems more quickly and reduce the impact on everyone involved.”

TPO is not a regulator and cannot take legal action, but its decisions are binding on registered businesses.

It also maintains powers to refer non-compliant firms to enforcement authorities.