Half of tenant maintenance reports arrive outside office hours, it’s claimed.

Nearly three-quarters of hot-water disruption reports are raised out of hours, while plumbing remains the most common maintenance issue

The findings were compiled from Lettie’s property maintenance database, which supports over 10,000 tenants, with the analysis focusing on maintenance issues reported between June 1 and August 31.

The data shows that 50.0% of maintenance cases were first logged outside Monday-to-Friday, 9am-to-5pm working hours, while 17.4% were first reported at weekends.

The figures highlight the extent to which tenant maintenance demand now sits outside the conventional working day – particularly when essential services are affected.

Some 73.1% of heating and hot-water cases were first reported outside standard working hours.

Looking specifically at reports involving an explicit loss or disruption of hot water, that figure increased to 73.7%.

The findings suggest that some of the maintenance problems most disruptive to tenants are also among those most likely to be raised when property management offices are traditionally closed.

Higher-priority issues followed a similar pattern.

Among cases carrying a High or Emergency label,57.5% were first reported outside standard weekday hours.

A spokesperson says: “Anyone working in property management knows that maintenance does not stop at 5pm, but the scale of the out-of-hours demand is striking.

“When half of maintenance cases are first reported outside the traditional working day – and almost three-quarters of hot-water disruptions arrive out of hours – this cannot really be treated as an occasional exception.

“For landlords and letting agents, the challenge is having an effective way to capture the problem, understand its urgency and decide what needs to happen next, regardless of when the tenant reports it.”