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Face for Business

What does Face for Business offer you?

  • Your Lead PA will show you around your portal via a screen sharing process, and will be your contact when you want to inform us of any changes. They will get to know your business inside and out, and ensure that your pool of PAs are updated.
  • All of our PAs undergo a stringent training regime, and we only take on those that have life experience and have worked across a wide variety of business sectors.  We have a six-week training programme and all our staff undergo IQ and psychometric testing. We only want the BEST PA’s for you.
  • You can log in to your very own secure online portal to change your call handling status, review your pricing package, optimise your own bills, re-read your messages (after having them text or emailed to you) and listen to your calls in your own time.
  • You can listen to ALL your calls 24 hours a day, 7 days a week.
  • You are encouraged to leave your PA feedback on every call – positive or constructive, letting us know that we’re providing you with the best service, and helping us to improve.
  • We have the widely recognised ISO 9001: 2015 certification demonstrating that we are dedicated to providing the best possible service we can.


Like what you are hearing?
We want to prove to you, the reader of Estate Agent Today and Letting Agent Today, that we can offer you the best call handling service for your estate agency.  We take calls for a large amount of estate agents and our PAs are experienced in taking calls from your clients and callers.  Read our testimonials to see what our clients are saying about our service and how we’re helping them save time, money and upholding their reputation.

Call us today on 0333 323 1007, email hello@ffb.co.uk or complete our 7-day free trial form here.

Don’t settle for shoddy seconds – Try FFB today http://ffb.co.uk/

Are you wasting your money on property portals?

07 March 2016 3648 Views

Are you wasting your money on property portals?

So you’ve decided to advertise on Rightmove, Zoopla or another online property listing agent. You’ve agreed the budget, made the bold move to join the 1000’s of other agents using these online advertising websites, but what happens when the phones start ringing?  Will you miss these highly coveted calls?? 

Are you missing out on £1000’s?
Although Rightmove and Zoopla are able to let you know how many calls are directed from their website to your agency, how does it make you feel when you know you have missed a call, which could potentially be worth £1000’s in sale commission? If your phone lines are engaged, or you’re out at a viewing, or maybe your reception staff are helping visitors to your premises, is the money you’ve spent on advertising on these listing websites wasted?  We’re here to let you know that there is a straight forward and simple solution. Use a telephone answering service...!

Incoming business calls are still the highest lead source.
Consider how much you’ve spent on getting your phone to ring with an inbound enquiry – indeed, our research shows that incoming business calls are still the highest lead source (according to Invoca).  But are your leads being left behind, or going to your competitor?  Are you an agency that relies upon your reputation to retain vendors, and does your customer service make it a pleasure for purchasers to do business with you?

Look at your leaks!
We’ve asked you the above questions for a reason – we wanted to show you that there are potential leaks in your business, and our telephone answering service helps you to retain business and capture new clients.

At Face for Business you will get:-

  • A Lead PA, who will be your main contact, who’ll get to know your business.

  • Knowledgeable and experience PA’s who’ve had life experiences and will have undergone a six-week training regime, as well as being IQ and psychometrically tested – we only want the best PA’s to represent you and your business (and ours, of course).

  • Your very own client portal, accessible from your desktop (or even your mobile) 24 hours a day, 7 days per week so you can re-read your messages and listen to your calls, or review your usage and you can even optimise your own bills.

  • We record ALL our calls and you can listen to them whenever you want.  You don’t need a written request, you simply log in to your portal, click a button and see for yourself how we represent your business.

  • The opportunity to leave your PA’s feedback – we encourage both positive and constructive feedback, helping us to improve our service for you.

  • A service that has achieved ISO 9001 : 2015 certification, demonstrating our commitment to providing quality management systems for our clients and staff.  


Let us show you how our telephone answering service for estate and letting agents works.  Read our estate and letting agent testimonials here, then take a 7-day free trial with us, and discover how to fix your leaks. 

Ring us today on 0333 323 1007, email hello@ffb.co.uk or complete our trial form here.

“Going the extra mile for our customers and delivering outstanding quality, service and value.”

Get in touch

By submitting your enquiry you agree to the details entered in this form being passed to Face for Business for the purpose of contacting you regarding your enquiry and that you have read and accepted our Terms and Conditions. Please see our Privacy Policy for information regarding the processing of your data.

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