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KEYWORD "Communications" - 98 RESULTS
Labour will regulate lettings because it's a cheap option - claim

Labour is likely to make rental sector reform and regulation a priority - at least partly because it will be low-cost...

03 July 2024

From: Breaking News

Bidding Wars - letting agents mostly to blame, says campaigner

A ban on so-called bidding wars, which Labour now proposes, would have to include letting agents as well as landlords a...

24 June 2024

From: Breaking News

PropTech - Zoopla parent firm launches transaction platform

Houseful - the company which operates Zoopla amongst other industry brands - has launched Movemnt, which it describes as “a national...

19 June 2024

From: Breaking News

Agency will have 1,800 branches following latest acquisition

The Property Franchise Group is buying the Fine and Country chain, plus the membership body the Guild of Property Professionals. The deal is worth...

03 June 2024

From: Breaking News

£1.3m fundraise for PropTech rental instant messaging platform

Rental PropTech platform Krispyhouse has secured £1.3m in second-round fundraising. The residential rentals app and online platform is reported to have secured...

14 May 2024

From: Breaking News

PropTech tool will help eviction process under Renters Reform Bill changes

A new communications log feature has been introduced by a PropTech supplier which allegedly makes it easier to gather evidence for...

25 April 2024

From: Breaking News

Agents must work with (not against) those wanting regulation - call

A prominent PropTech entrepreneur is urging agents and other in the property industry to engage with those wishing to introduce regulation...

12 April 2024

From: Breaking News

Gove’s Airbnb Crackdown - Criticism building

There’s growing anger over restrictions on private homeowners using their properties via Airbnb and other short let platforms. Earlier this week Housing...

21 February 2024

From: Breaking News

Faster payments make happier landlords

Let's be honest – landlords are the lifeblood of any letting agency. Winning and keeping their business keeps the wheels turning...

19 January 2024

From: Sponsored Content

Rebrand for one of lettings industry’s best known suppliers

One of the lettings sector’s longest-standing suppliers - Mortgages for Business - is rebranding. It’s to be known as Mortgage Finance Brokers,...

18 January 2024

From: Breaking News

Rightmove to use Spotify and YouTube as well as old-school TV ads

The next phase of Rightmove’s 'believe it’ marketing push begins on Boxing Day, to coincide with the post-Christmas and New Year...

20 December 2023

From: Breaking News

Watchdog slams GetAgent over misleading website claims

Controversial website content by the high profile website GetAgent must never appear again, according to the ad industry watchdog. The Advertising Standards...

06 December 2023

From: Breaking News

Leading agent angry over licensing lack of communications

A high profile lettings agent has written to his local council seeking information about an Additional Licensing scheme which has expired...

04 October 2023

From: Breaking News

See Rightmove’s new ad here before it goes public

Rightmove is launching a new marketing campaign which it calculates will reach 51m people - the overwhelming majority of the UK...

15 September 2023

From: Breaking News

Research reveals time it takes to arrange interim inspections

Interim inspections are a necessity if you want to avoid property issues and tenant relationship breakdowns. They’re a no brainer –...

04 July 2023

From: Sponsored Content

New marketing chief for high profile lettings agency

Chestertons, one of London’s largest lettings and sale s agencies, has appointed Giles Milner as its first chief marketing officer. Having worked...

27 June 2023

From: Breaking News

PropTech partnership for well-known industry suppliers

Outsourced communications provider Moneypenny has partnered with maintenance specialist Help Me Fix to support its property client base.  Help Me Fix, widely...

08 June 2023

From: Breaking News

Economists tell government - rental reform will backfire

A prominent group of economists has predicted the measures in the Renters Reform Bill will backfire on the government. Matthew Lesh, Director...

17 May 2023

From: Breaking News

String of dodgy letting agents expelled by Ombudsman

Several lettings agents have been expelled from The Property Ombudsman scheme; they are amongst eight named as having been kicked out...

06 April 2023

From: Breaking News

How To Rent update - new date set for publication

The government has indicated that the delayed publication of the latest How To Rent document is to be Friday March 24. The...

20 March 2023

From: Breaking News

Boiler Upgrade Scheme - half of agents didn’t even know it existed

It’s been revealed that Propertymark contributed its thoughts to a Parliamentary committee which has slammed the failure of the government’s Boiler...

28 February 2023

From: Breaking News

Banned! Levelling Up adverts fall foul of standards watchdog

The Advertising Standards Authority has banned advertorial material issued by the government department responsible for rental reform and housing. Two Labour MPs...

12 October 2022

From: Breaking News

Call for more due diligence after rogue letting agent jailed

Trading Standards is calling for more due diligence checks to be made following the jailing of a rogue letting agent for...

31 August 2022

From: Breaking News

Jailed! Another 34 months for agent already guilty of assault

A former lettings agent has been jailed for almost three years after admitting conning landlords out of over £80,000. The sentence for...

30 August 2022

From: Breaking News

Agents accused of failing to communicate effectively with tenants

A new survey of some 2,000 tenants claims to show a significant level of dissatisfaction over communications with letting agents. The study...

17 August 2022

From: Breaking News

Airbnb to spend £500,000 promoting visits to key UK region

Airbnb has outlined plans to invest £500,000 to “preserve and showcase the West Midlands' cultural assets and boost tourism in the...

11 August 2022

From: Breaking News

Portal developing software to complement lettings service

OnTheMarket claims it’s on track to achieve its strategic aim - to create “a tech-enabled property business across the broader property...

27 July 2022

From: Breaking News

New online service will “finally bring renting into modern age”

A digital platform that claims it will “finally bring renting into the modern age” says it has secured £4.5m in funding. A...

22 July 2022

From: Breaking News

PropTech chief’s advice to agents: talk more with landlords and tenants

Letting agents should communicate regularly and proactively with their landlords and tenants to help them understand the proposed reform of the...

19 July 2022

From: Breaking News

The Dos and Don’ts of Deposit Disputes

At Tenancy Deposit Scheme (TDS), we're committed to making the deposit protection process as pain-free as possible. From our beginning of...

23 June 2022

From: Sponsored Content

Evictions - What Next? Industry must rethink process, say leaders

Two of the most respected figures in the lettings sector are calling on agents, landlords and tenants to consider the future...

31 May 2022

From: Breaking News

Most agents using WhatsApp are breaching data rules - claim

A tech firm claims the “vast majority” of agents who use WhatsApp and some other instant messaging platforms are not fully...

19 May 2022

From: Breaking News

Agents given free guide to put empathy at heart of customer care

A guide has been launched to help letting agents put empathy at the heart of customer care and ensure customers benefit...

12 May 2022

From: Breaking News

Covid fall-out sees demand move outside cities in the long term

Remote work could enable over 13m Britons to ultimately live and work outside the major cities, according to research by a...

19 April 2022

From: Breaking News

New PropTech platform for deposit replacement service

Deposit replacement service Ome is launching a new platform for agent and landlord members. The portal, in development since the middle of...

27 January 2022

From: Breaking News

New Covid guidance to letting and estate agents

Propertymark, the main industry trade body, has this evening updated its guidance on Covid safety for letting and estate agents in England.  - Isolation...

11 January 2022

From: Breaking News

What will agency look like in 2030? PropTech firms think they know…

Five PropTech firms have linked up to produce a so-called White Paper giving a glimpse in what they think the agency...

04 November 2021

From: Breaking News

New consultation aims to “root out rogue agents” says RICS

New rules out for consultation concerning block management aim to improve professionalism across the sector, root out rogue agents, and increase...

23 August 2021

From: Breaking News

Have Your Say: Ombudsman wants agents’ views on block management

The Property Ombudsman and the Royal Institution of Chartered Surveyors are seeking views of agents, landlords and tenants on a new...

13 August 2021

From: Breaking News

Pattinson move to Openview to achieve true, advanced automation

The Oxfordshire based PropTech founders and software developers of Openview, today announced they have welcomed Pattinson Estate Agents to their list of clients.   Peter Grant,...

21 June 2021

From: Sponsored Content

PropTech rental platform claims to slash agent admin by 90%

PropTech start up Halo claims that what it calls a new “tenant engagement platform” will streamlines the rental onboarding process. The firm...

19 May 2021

From: Breaking News

Agents can earn hundreds per tenancy, claims portal

A referencing service provider has launched a portal designed to improve commission-based revenue streams for letting agents.  Vouch says its Home Move...

18 May 2021

From: Breaking News

Halo.rent raises £1.25m to digitize home rental process

Halo.rent, a proptech startup from the UK, announces the launch of its tenant engagement platform that streamlines the entire rental onboarding...

13 May 2021

From: Sponsored Content

Activists stage DSS protest outside agency office

Activists from the Acorn renters' campaign group have held a protest outside a branch of Chancellors in Oxford. The group says the...

04 May 2021

From: Breaking News

Homesearch to host monthly digital events via Zoom

Property data service Homesearch is to host digital conferences each month through the rest of the year.  They’re to be held via...

19 February 2021

From: Breaking News

Goodbye Build To Rent? BTR name may be ditched to boost image

Major players in the Build To Rent sector are joining forces to see if they can give the industry a more...

08 January 2021

From: Breaking News

New PropTech platform aims to help HMO property management

A new HMO and co-living property management platform launches today, aimed at optimising tenancy occupancy.  The service - called COHO - claims...

07 January 2021

From: Breaking News

The Tenant Fees Act 2019’s 12-month transition period came to an end on 31 May, prohibiting various payments and charges that...

16 December 2020

From: Sponsored Content

PropTech Push - new products launched aiming at letting agents

There’s been a flurry of new PropTech products launched, mostly focussed on lettings agencies. Australian-based supplier Movinghub, which works the UK market...

05 November 2020

From: Breaking News

New official guidance: What agents can do in lockdown

The government has unveiled the public health regulations which will underpin the second national lockdown in England - and the exemptions...

04 November 2020

From: Breaking News

PropTech tool tells agents if tenants are affected by Covid

A new PropTech tool called Covid Profile tells lettings agents if tenants are self-isolating or in quarantine because of Coronavirus.  The cloud-based...

26 October 2020

From: Breaking News

Tenant in arrears? Text them - phone calls are so intimidating…

Most tenants claim they are “intimidated” when agents or landlords telephone them about arrears - and they would much prefer a text. A small...

09 October 2020

From: Breaking News

Labour Baroness to head fiercely pro-tenant campaign group

A Labour Baroness, Alicia Kennedy, has been named as the new director of the fiercely pro-tenant Generation Rent campaign group. The announcement...

25 June 2020

From: Breaking News

New guidance available for student check-outs during Coronavirus

The Deposit Protection Service has issued seven ways to help agents and students in England and Wales arrange accommodation check-outs during...

24 June 2020

From: Breaking News

Teaching your kids at home? Zoopla comes to the rescue...

Zoopla is promoting 12 lesson plans for agents and other property professionals who are teaching their children at home during the...

01 May 2020

From: Breaking News

Communication is key for agents during virus crisis, says ARLA

The Association of Residential Letting Agents says the key for getting through the virus crisis is good communications, both with clients...

17 April 2020

From: Breaking News

More offers for agents as suppliers help the industry Conquering Corona

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...

08 April 2020

From: Breaking News

Government tells agents to shut offices immediately

Propertymark has been told the agents should shut their offices immediately - they are not “essential businesses” under the new Coronavirus...

24 March 2020

From: Breaking News

New advice on staff rights, home working, security - Conquering Corona

Good morning and welcome to the industry’s daily update on how we cope with the challenge of social distancing and self-isolation...

18 March 2020

From: Breaking News

Tenant ‘financially exploited and harassed’ by landlord, claims council

A landlord has been ordered to pay nearly £6,000 in fines and costs after pleading guilty to harassing and financially exploiting...

27 February 2020

From: Breaking News

safeagent announces new ‘qualified’ designation for agents

Accreditation body safeagent has announced a new designation for lettings and management agents who successfully pass its NCFE accredited courses. The designation...

21 January 2020

From: Breaking News

Poor communication still chief cause of check-out disputes

Poor communication remains the chief reason for disputes between agents, landlords and tenants at check-out time according to the latest research. A...

13 January 2020

From: Breaking News

Letting agents told: Improve communications with tenants

If letting agents want more satisfied clients and fewer disputes they should provide better information to tenants. That’s the view of PropTech...

17 December 2019

From: Breaking News

5 secrets of great student landlords

It’s that time of year again when pencil cases are fully stocked and the smell of dusty books opening fills the...

13 September 2019

From: Sponsored Content

Agents shouldn't rely on voicemail, insists phone answering service

Telephone answering service Moneypenny says agents’ missed calls typically double during the summer months while staff are on leave - meaning...

19 August 2019

From: Breaking News

Agents can cut complaints by adopting more PropTech, says guru

Letting agencies can reduce the number of complaints about the industry and improve their own customer service and relationships by improving...

26 June 2019

From: Breaking News

Redress scheme makes £25,000 award after “failings” by lettings agent

The Property Redress Scheme, one of the two government-backed redress operators for the lettings and sales service, has outlined its work...

23 May 2019

From: Breaking News

Lettings agency bosses to give evidence to MPs this morning

Senior lettings agency figures are amongst those who will this morning give evidence to a committee of MPs investigating so-called ‘DSS...

24 April 2019

From: Breaking News

Buy to let investor has £20,000 bill after failing to apply for council licence

A buy to let investor has been landed with a fine and costs of over £20,000 because he failed to apply...

06 March 2019

From: Breaking News

PropTech platform claims it can help landlords avoid fee increases

A PropTech firm is offering landlords the opportunity to manage their portfolios from £35 a month, suggesting it could be a...

25 January 2019

From: Breaking News

Rising demand from family renters boosts market north of the border

The Scottish private lettings sector is on the march again with the latest index suggesting a 2.2 per cent annual rise,...

07 November 2018

From: Breaking News

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what...

29 August 2018

From: Sponsored Content

Fergus Wilson hits back on 'baby evictions', curry smells and more...

Britain’s most controversial buy to let investor, Fergus Wilson, has hit back and given his side of events on a series...

24 July 2018

From: Breaking News

Family-run London agency wins big at property management awards

The three-branch London agency Kay & Co has been named the Smaller Managing Agent of the Year at the ARMA ACE...

12 July 2018

From: Breaking News

Some agents 'may be tempted to act illegally' says lettings guru

Property expert Kate Faulkner says the massive surge in new regulations, legislation and fiscal measures aimed at the private rental sector...

26 June 2018

From: Breaking News

Property Ombudsman expels lettings agencies over payments issues

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...

26 March 2018

From: Breaking News

Tenancy Deposit Scheme's new hire will lead digital innovation

The Tenancy Deposit Service has created the new post of chief operating officer, with the first postholder charged with “leading our...

07 December 2017

From: Breaking News

Agents must communicate better with landlords and tenants says BTL expert

A leading buy to let expert is calling on agents to work more closely with landlords and tenants to improve communications...

05 October 2017

From: Breaking News

TPO extends rogue letting agency's ban by four years

The Property Ombudsman scheme (TPO) has extended its expulsion of a letting agency by an additional four years. Premier Property Management, based...

05 September 2017

From: Breaking News

Modern rent collection systems could net agents thousands - claim

Agents who review and modernise their rent collection procedures could claim back thousands of pounds in rent, an automated payments platform...

01 September 2017

From: Breaking News

BBC programme is wake-up call for lettings industry, says AIIC

The BBC’s reality programme The Week The Landlords Moved In should act as an eye-opener for the lettings industry when it...

21 July 2017

From: Breaking News

eMoov chief mentors launch of new lettings communications platform

Another new cloud software platform - HeyLandlord - has been launched to make it easier for agents and landlords to communicate...

19 July 2017

From: Breaking News

Sorbet is the refreshing way for letting agents to organise maintenance inspections

Letting agents and property managers will soon have a new way to coordinate maintenance reports and inspections, thanks to a refreshing...

07 June 2017

From: Sponsored Content

Lettings supplier announces acquisition and targets multi-utility growth

Spark Energy - the specialist energy supplier to the UK lettings sector - has announced the acquisition of broadband firm Home...

17 May 2017

From: Breaking News

Richard Price, Sales Director at Glide Utilities

Who are you? Richard Price What does it say on your business card? We don't have our roles on our business cards. I...

13 April 2017

From: 60 Second Interview

Allow tenants to personalise their homes, agents and landlords told

Landlords and agents acting on their behalf are being urged to help private tenants personalise their rental properties.    The plea comes from...

23 March 2017

From: Breaking News

Peter Grant, CEO of VTUK

Who are you? Peter Grant, currently serving year 27 of my sentence in the property industry and still loving every moment of working...

03 November 2016

From: 60 Second Interview

Airbnb and city authority in legal spat: is London next?

A dramatic legal spat between New York’s civic leaders and online short-lets platform Airbnb escalated over the weekend in a dispute...

24 October 2016

From: Breaking News

Purplebricks ramps up attack on questionable agency fees

Hybrid letting and sales agency Purplebricks is ramping up its attack on high street agents with a claim that prospective tenants...

02 September 2016

From: Breaking News

Virtual lettings platform used by 200 agencies secures £2m investment

An online platform aiming to link letting agents with tenants and landlords has raised £2m and now promises to use it...

19 May 2016

From: Breaking News

Mortgage lenders tick off government for out of date lettings info

The Council of Mortgage Lenders has ticked off the government for not updating its Private Landlords’ Survey for some six years...

24 March 2016

From: Breaking News

Agent award winners to be TV stars

Sales and letting agents who enter a new awards event will be given the chance to promote their property business on...

15 March 2016

From: Breaking News

Leading Tory warns much further to go on removing buy to let tax breaks

As the Conservative Party conference continues, a leading Tory has warned that "there is much further to go" on removing buy...

05 October 2015

From: Breaking News

Redress scheme expels letting agent for not paying compensation

The Property Redress Scheme has expelled a letting agency following non-compliance with a redress decision. The complaint regarded a holding deposit. The...

11 August 2015

From: Breaking News

Redress chief names councils strongest on policing agents

Unitary local authorities where trading standards and environmental health teams work to the same objectives are more successful at clamping down...

30 July 2015

From: Breaking News

Out of Hour cover for areas under Landlord licensing

Many Councils are now introducing Landlord Licensing within different boroughs, for those that have one of the requirements is a 24...

10 July 2015

From: Sponsored Content

LSL Property Services Signs Tenants in Under 10 Minutes with eSignatures

Leading letting agency improves efficiency and customer satisfaction with DocuSign. Company’s Top Objectives LSL Property Services is a leading provider of residential property...

08 July 2015

From: Sponsored Content

Are you offering the very best service you can for your Landlords and tenants?

In today’s highly competitive market place, no company can afford to miss a business opportunity. Roy Fuller Managing Director at Everything Lettings...

25 June 2015

From: Sponsored Content

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