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KEYWORD "Customer Service" - 70 RESULTS
PropTech boss renews call for agents to offset Fees Ban through more IT

The head of an automated payment system for the rental sector says lettings agents can help offset losses caused by the...

03 June 2019

From: Breaking News

Online lettings agency operating for 12 years opens High Street office

An online lettings agency that has been operating for 12 years has now opened a High Street office. Nantwich-based LetLord, founded in...

29 May 2019

From: Breaking News

UK's best letting agents and suppliers revealed at ESTAS Awards 2019

The scores have been counted and the results are in for the 2019 ESTAS Awards, sponsored by Zoopla. On Friday May 10,...

14 May 2019

From: Breaking News

ESTAS 2019 reveal major lettings sector supplier as ‘big day’ nears

HomeLet, the tenant referencing and specialist letting insurance company, has been announced as an ESTAS partner for the Estate & Letting...

07 May 2019

From: Breaking News

Top Suppliers named in latest ESTAS 2019 shortlist - are YOU there?

The best suppliers to the estate and letting agent sector for customer service have been announced by the ESTAS in the...

14 March 2019

From: Breaking News

Lettings at centre of Connells’ long-term apprenticeship scheme

Connells Group is backing this week’s National Apprenticeship Week and has launched a new head office programme giving around 100 existing...

05 March 2019

From: Breaking News

Another independent agency bites the dust as lettings sector consolidates

North Wales agency Dafydd Hardy has snapped up small independent Smith & Wypler as part of a new growth strategy.  Smith &...

28 February 2019

From: Breaking News

Another independent agency goes as Martin & Co snaps up firm

The Nottinghamshire branch of Martin & Co has snapped up the local independent agency SOLOS Residential. The family-run Martin & Co branches...

04 February 2019

From: Breaking News

Common outsourcing myths busted

Outsourcing. Everyone has an opinion on it and there’s a stigma surrounding it in the lettings industry. But get this…letting agents ARE...

01 February 2019

From: Sponsored Content

You’ve got to be in it to win it: ESTAS 2019 deadline looms

There are only a few days left for agents, brokers and suppliers to enter the ESTAS 2019 - closing date is...

19 December 2018

From: Breaking News

Why in-house isn’t always best for your lettings business

The area of staffing can be a very uncomfortable one, but as the future of the lettings industry crystalises, it’s clear...

24 October 2018

From: Sponsored Content

Stath Lets Flats - but better customer service would let even more

Channel 4’s hit comedy Stath Lets Flats shows the funny side of running a lettings agency but one of the country’s...

12 July 2018

From: Breaking News

£10m investment to fund more acquisitions by top regional agency

A private equity company has made a £10m investment in Yorkshire estate agency Linley & Simpson to fund further expansion. Founded by...

02 July 2018

From: Breaking News

Boost for Countrywide staff with new ARLA qualification initiative

Countrywide is introducing the ARLA Level 2 qualification throughout its branch network.  All customer-facing lettings staff who joined the business on or...

19 June 2018

From: Breaking News

Getting worse: complaints to TPO about letting agents soar 11%

The Property Ombudsman has issued its annual report for 2017 and it makes grim reading for the rental sector - there’s...

17 May 2018

From: Breaking News

Award winning floor plan app close in on milestone

Floor plan software provider Metropix celebrated their win at The ESTAS on Friday by announcing an upcoming landmark. Having scooped the “Best...

03 May 2018

From: Sponsored Content

Another redress scheme runs a special offer - this time for agents in NALS

The scramble for members amongst rival redress systems continues apace. Earlier this week The Property Ombudsman announced it was to waive joining...

25 April 2018

From: Breaking News

Everything you ever needed to know about The ESTAS 2018...

It’s less than two weeks before The ESTAS 2018 held in London on Friday April 20. It’s the biggest and best bash...

10 April 2018

From: Breaking News

Rental market analysis: what is the outlook for 2018?

A range of factors - including fierce competition under the supplied housing market, rising property prices and political uncertainty – have...

08 February 2018

From: Sponsored Content

Agents' code of conduct could happen in England, says PropTech chief

The man behind a leading lettings industry PropTech company says the new Code of Conduct to clean up the rental sector...

05 February 2018

From: Breaking News

Record entries for lettings and estate agents' awards at ESTAS 2018

The ESTAS Group has just announced record entries for its 2018 letting and estate agents awards.  The national award scheme - which...

24 January 2018

From: Breaking News

So ... are you one of the industry's very best suppliers?

It’s that time of the year again - when the race begins to find out who will win The ESTAS Supplier...

24 November 2017

From: Breaking News

Property Franchise Group's Martin & Co acquires another independent

The Oxford franchisee of Martin & Co has acquired the nearby Kidlington office of independent local agency Oliver James. This takes the number...

23 November 2017

From: Breaking News

Mandatory agents' training: Agency groups back government proposal

Agency groups have spoken in favour of the government’s call for letting agents to be trained as a mandatory part of...

03 November 2017

From: Breaking News

What exactly is “Fair” Wear & Tear

Wear and tear can be a highly contentious issue for many tenants and landlords; many arguments have arisen because of unclear definitions...

12 October 2017

From: Sponsored Content

How Agents Can Recoup Losses from the Ban on Letting Agent Fees

According to recent government figures, the average letting agent’s fee is £223 and 4.3 million householders pay this amount or thereabouts...

14 September 2017

From: Sponsored Content

Agent says 25% boost in lettings is down to more use of PropTech

A lettings management agency in Cardiff says it has boosted business by a quarter in the past year, mostly thanks to...

01 September 2017

From: Breaking News

LSL's new PRSim brand makes pitch for Build To Rent business

LSL Property Services has unveiled PRSim, its new brand offering services to the burgeoning Build To Rent sector.   PRSim offers “data, consultancy and...

07 August 2017

From: Breaking News

Agents invited to have their say on maintenance and repairs

Repairs service provider Fixflo is this week opening its annual call for comments from letting agents on repairs and maintenance issues.   Although...

02 August 2017

From: Breaking News

Letting agency chain enters into deal with specialist energy provider

One of the UK’s largest independent letting agency chains, Leaders, has entered into a partnership with specialist energy provider Spark Energy.    Leaders...

23 May 2017

From: Breaking News

Best letting agents named at glittering ESTAS bash

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...

15 May 2017

From: Breaking News

Luke Burton, Sales & Marketing Director at Rent4sure

What does it say on your business card? Luke Burton Sales and Marketing Director, Rent4sure Who is Rent4sure? Rent4sure, is an established tenant referencing company. We provide...

29 March 2017

From: 60 Second Interview

PropTech firm warns industry on poor consumer service

Poor communication, not being treated as a customer, and the time it takes to get property issues resolved have topped the...

14 February 2017

From: Breaking News

Newly-launched PropTech firm joins the ESTAS sponsor roll-call

The ESTAS awards have a new main category sponsor - PropTech company OneDome.   The OneDome service, launched last month, provides free-to-use information...

14 December 2016

From: Breaking News

One industry force creates more opportunities than ever before

Following a period of substantial growth, Property Service Holdings (PSH) - which operates Leaders and Romans - has a huge variety of...

24 November 2016

From: Sponsored Content

Agents fear fees ban will damage quality of references and services

Many agencies have spoken out in dismay at the announcement by government that letting agency fees on tenants would be banned...

24 November 2016

From: Breaking News

ESTAS in link up with global ratings and reviews company

  The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

13 October 2016

From: Breaking News

Mortgage survey measures rise and rise of buy to let over five years

A survey of 18 mortgage lenders reports that the buy to let sector has seen a rise in mortgage deals of...

06 October 2016

From: Breaking News

Two lettings agencies grab the latest ESTAS monthly awards

Two letting agencies feature amongst the winners of The ESTAS Agent of the Month competition for July.     Each secured their success...

19 August 2016

From: Breaking News

Only one agency rep on board of new Build To Rent body

Savills is the only organisation with an agency wing represented on the first board of the UK Apartment Association, a new...

01 August 2016

From: Breaking News

Rent4sure appoints new National Sales Manager to support customers and promote growth

As part of Rent4sure’s ongoing programme of development initiatives, Clair Jones has been appointed National Field Sales Manager. “Rent4sure is one of...

15 July 2016

From: Sponsored Content

Build To Rent group kicks off 'customer service' training programme

The UK Apartment Association - the umbrella group of Build To Rent suppliers, including some developers and operators - is starting...

13 July 2016

From: Breaking News

Zoopla Property Group back again as headline sponsor of the ESTAS

The Zoopla Property Group have been confirmed as headline partner once again for The ESTAS next year.   The ESTAS is a...

04 July 2016

From: Breaking News

Shawn Brown, PayProp Business Development Director

Q: What does it say on your business card? Director of Business Development Q: Who are PayProp? PayProp is an automated payment and reconciliation...

12 May 2016

From: 60 Second Interview

Luke Mason, Director of IntelliLet

Who are you? Luke Mason, from IntelliLet. I help letting agents with every aspect of their business, but particular focus is on...

27 April 2016

From: 60 Second Interview

Build To Rent will improve rental sector's understanding of customer service

One of the leading investors in Britain’s fast-growing Build To Rent sector says this new tenure will lift the lettings sector’s...

18 April 2016

From: Breaking News

Are you wasting your money on property portals?

So you’ve decided to advertise on Rightmove, Zoopla or another online property listing agent. You’ve agreed the budget, made the bold...

07 March 2016

From: Sponsored Content

ESTAS shortlist announced after biggest-ever number of customer surveys

A record 30,000 surveys have been submitted to the organisers of The ESTAS awards on the performance of estate and letting...

02 March 2016

From: Breaking News

The Power Of A Review In The Estate Agency Industry

It is safe to say that in the cyber world of today, a reviewing culture has been born. We have review...

25 February 2016

From: Sponsored Content

Jen Paice, CEO of SafeDeposits Scotland

Who are you? Jen Paice What does it say on your business card? Chief executive of SafeDeposits Scotland What does SafeDeposits Scotland do? We are...

24 February 2016

From: 60 Second Interview

Connells repeats apprenticeship pledge with 150 new recruits this year

Connells Group is again taking on 150 apprentices across its head office and estate agency businesses this year in partnership with...

12 February 2016

From: Breaking News

Trio of new partners announced for April's ESTAS awards

New partners have been announced for The ESTAS Group's annual awards event taking place in London in April.  The headline sponsor remains...

10 February 2016

From: Breaking News

8 additional products to sell to your clients

As agents, you know that there is so much more to the home-buying process than simply choosing a perfect home, but...

28 January 2016

From: Sponsored Content

Guild launches new Letting Agent category for Telegraph-sponsored awards

The Guild of Professional Estate Agents has secured sponsorship from the Daily Telegraph for its annual awards to be held in...

19 January 2016

From: Breaking News

Agent who helped attack victim is RAN employee of the year

Holly Pendred from Gibbs Gillespie in Uxbridge, Middlesex, is celebrating after being crowned Relocation Agent Network’s Employee of the Year 2015. The...

19 November 2015

From: Breaking News

This is what the UK's Build To Rent sector may look like

The National Apartment Association, the organisation that represents the Build To Rent sector in the US, has just hosted a UK...

13 November 2015

From: Breaking News

Countrywide launches apprenticeship scheme with private training firm

Countrywide has announced plans to recruit over 200 apprentices in the next year, working on a training programme drawn up with...

08 October 2015

From: Breaking News

Landlords' top gripe is extortionate letting agent fees (says online agency)

The most common complaint about high street lettings agents amongst landlords is that they charge extortionate fees - that is the...

05 October 2015

From: Breaking News

Double whammy for letting agency in ESTAS monthly award

Platinum Properties has won the ESTAS monthly letting agency awards in both the landlord and tenant categories for the second month...

16 September 2015

From: Breaking News

US Build To Rent giant enters UK private rental sector

Atlas Residential - a US Build To Rent company which operates 18,000 rental units across 13 states valued at a total...

01 September 2015

From: Breaking News

ESTAS success for three agencies in latest monthly awards

Three agents have been announced as winners of The ESTAS Agent of the Month competition for July.   Bristol Property Centre won...

18 August 2015

From: Breaking News

The ESTAS follow the stars to a new home

The ESTAS, the longest and largest awards ceremony in the residential agency industry, has outgrown its old venue and is moving...

24 July 2015

From: Breaking News

Property Natter: The rise of agent-rating websites

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...

10 July 2015

From: Features

Revealed: the ESTAS agent of the month - is it you?

Three agents have been announced as winners of The ESTAS Agent of the Month competition for June.   The Birmingham Central branch...

08 July 2015

From: Breaking News

WOW! TenTel shows growth and signs ANOTHER new partner!

It’s been a fantastic month here at TenTel as more and more tenants and home owners switch their phone and broadband...

10 June 2015

From: Sponsored Content

Veyo: Let’s celebrate this birth

So spring has sprung and the Hare is on the loose. After a very long gestation period, the Veyo leveret has...

29 May 2015

From: Features

What can you get for just £25 per week

Roy Fuller, owner at Everything Lettings’, says:  for just £25 per week you can have in place our emergency helpline 365...

21 May 2015

From: Sponsored Content

Everything Lettings limited, we really do provide what it says on the tin.

Like our: 24 Hour Emergency telephone answer service for your landlords and tenants. Letting agents and portfolio managers are increasingly being asked...

13 May 2015

From: Sponsored Content

Technology is arming high street agents in the online battleground

The presupposed notion still exists that new online agents are ‘tech savvy’ whilst the seemingly old fashioned high street agents are...

06 May 2015

From: Features

Michael Palmer, Marketing Manager, Murals Wallpaper

Q: What does it say on your business card? I’m actually new at the company so haven’t got mine yet but when...

22 April 2015

From: 60 Second Interview

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