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KEYWORD "Customer Service" - 100 RESULTS
High profile agency launches new dedicated lettings branch

One of the longest standing and best known lettings agencies in the south east has opened a new office in Esher.  Curchods...

05 July 2024

From: Breaking News

Shock rise in compensation paid by letting agents last year

The Property Ombudsman received a record number of enquiries with 57,635 people seeking support with their property and housing related issues...

10 June 2024

From: Breaking News

Key London office head named by leading lettings agency

Property consultancy Knight Frank has appointed Olivia Firmin as Head of Lettings in its Wimbledon office. Firmin, already an associate in the...

10 June 2024

From: Breaking News

Zoopla welcomes back regional agent as portal rivalry hots up

Zoopla says a prominent regional agency, Dowen, has returned to its site in a bid to ramp up its plans for...

03 June 2024

From: Breaking News

Emoov, pioneer online agency, acquired by small family business

A low profile family company called the Griffin Property Company has acquired Emoov, the online agency which was a pioneering name...

22 May 2024

From: Breaking News

ESTAS announce new PropTech headline partners for 2024

The ESTAS, the customer review and awards platform, has unveiled new headline partners for 2024. Reapit and PayProp will become the Headline...

29 April 2024

From: Breaking News

Build To Rent sector creates its own Code of Practice

A fledgling trade body has introduced what it calls “principles for a new Build to Rent Code of Practice that will...

02 April 2024

From: Breaking News

Father and Son win big at agency awards ceremony

The Belvoir 2024 Annual Awards have crowded a father-and-son franchisee pairing as the big winners. Paul Wallace-Tarry and his son Richard Wallace-Tarry...

28 March 2024

From: Breaking News

Homes Under The Hammer - good times are here for auctions

There appears to be more evidence that these are good times for auctions. Network Auctions says it’s witnessed a sales surge, with...

26 March 2024

From: Breaking News

Growing agency claims it’s in UK’s top three per cent

Birmingham property agency Davidson Estates has completed the first of what it pledges to be a number of acquisitions with the...

22 March 2024

From: Breaking News

Franchisee snaps up rival independent after 14 years

A Hunters franchisee has made his first acquisition - after 14 years. Lester Hurst, who has owned the Otley and Ilkley branches...

12 March 2024

From: Breaking News

Property firm prepares to launch regional lettings branch network

Specialist property management firm Xenia Estates has announced a shake up ahead of entry into the residential lettings sector. Xenia currently looks...

22 February 2024

From: Breaking News

Historic agency snaps up independent lettings business

Cotswolds and Midlands agency Sheldon Bosley Knight has snapped up a small independent lettings business. Stratford-based Charles Saville Limited adds more than...

22 February 2024

From: Breaking News

How can agents use PropTech to win new landlord clients?

A free webinar next week will explore how agents can use technology solutions to attract and win new landlords for their...

16 February 2024

From: Breaking News

tlyfe's Rent-Ready Solution: Revolutionising the Lettings Market with Over 50,000 Tenants and 200 Agent Branches on Board

Introduction The lettings market is no stranger to the complexities and challenges that come with finding the right tenants for the right...

31 October 2023

From: Sponsored Content

Lettings service set up in franchise giant’s original office

Hunters’ first ever franchised branch in the North Yorkshire town of Selby is under new ownership after 16 years. James Powell, who...

05 October 2023

From: Breaking News

Vintage lettings agency snaps up rival “with similar morals”

The century-old Wards Estate Agents - part of Arun - has snapped up Kite Homes, a lettings and property management company...

18 August 2023

From: Breaking News

Rebranded Knight Frank team launch new lettings service

Yorkshire estate agency North Residential - led by ex-Knight Frank staff - has launched a new premium lettings service. A statement from...

18 July 2023

From: Breaking News

Top Tips For Social Media Marketing – Part 1

Social media has moved on from being a “nice to have” to a necessity for most businesses, but how do you...

14 July 2023

From: Marketing & Social Media

New faces take over veteran rentals franchise branch

One of the country’s first Belvoir branch franchises has changed hands after approaching three decades.  The resale of Belvoir Lincoln, one of...

30 June 2023

From: Breaking News

Takeover creates massive property management firm ambitious to grow

Strathspey Capital is to become Scotland’s largest factoring business after acquiring Glasgow-based Speirs Gumley. Factoring is the term commonly used in Scotland...

26 June 2023

From: Breaking News

High profile agency names new lettings business chief

Rettie & Co has appointed Rob Trotter as Director of New Business for Lettings, joining from London’s-owned DJ Alexander where he...

19 June 2023

From: Breaking News

Agency's new MD pledges improved offering to landlords

A three branch lettings and sales business which describes itself as one of its region’s fastest growing agencies has named a...

19 June 2023

From: Breaking News

Digital help for tenants on display at agents’ celebration today

Well known broker Mortgage Advice Bureau will be showcasing a suite of new digital products today at an event organised by...

16 June 2023

From: Breaking News

ARLA qualifications on offer via agency apprenticeship scheme

A London lettings and sales agency has launched an apprenticeship scheme. The JOHNS&CO Academy invites young people to train via courses ranging...

13 June 2023

From: Breaking News

OnTheMarket says lettings agency deal means it’s “more than just a portal”

OnTheMarket has bagged Arun Estates, one of the UK's largest agency groups, in a deal involving the TecLet lettings platform. TecLet, an...

09 May 2023

From: Breaking News

Home Counties expansion for fledgling franchise agency

Small franchise agency Propertynest has expanded into Guildford with a new franchisee offering lettings and sales to the town and its...

02 May 2023

From: Breaking News

New boss for tenant referencing and insurance giant

Barbon Insurance Group, which describes itself as the UK's largest tenant referencing and specialist lettings insurance intermediary, has a new managing...

27 April 2023

From: Breaking News

Top award for legendary lettings agency

The legendary Oxfordshire-based lettings agency Finders Keepers has won gold at the local British Property Lettings Award and silver in the...

20 April 2023

From: Breaking News

5 Reasons to outsource your client accounting

As a dedicated letting agent, or estate agent with a lettings portfolio, you already have a lot on your plate. Managing...

18 April 2023

From: Sponsored Content

South Coast agency snaps up nearby rival

Oakfield Estate Agents in Hastings has snapped up a rival firm - Redwell Estates - in nearby Bexhill oil Sea. Neil Newstead,...

14 April 2023

From: Breaking News

Veteran movie star now doing voiceovers for lettings agency

Veteran UK actor Rupert Everett, a star in Hollywood movies for over 40 years, is to voice radio adverts for Fine...

11 April 2023

From: Breaking News

Why consistency, backed by tech, is the key to great customer service

At PayProp, customer service is a top priority. Our UK-based platform experts are always ready to go the extra mile to...

16 March 2023

From: Sponsored Content

Largest lettings agency hosts open day for new branch tomorrow

The largest lettings agency in Scotland, DJ Alexander Ltd, has opened new premises in Glasgow.  It employed 20 people and lettings director...

18 January 2023

From: Breaking News

Ambitious business duo snap up 78 year old agency

Franchisees from Belvoir have snapped up an independent agency in Reading. The acquisition of Patrick Williams, which dates back 78 years, comes...

13 January 2023

From: Breaking News

'Post-Covid Lifestyle' pioneered by Build To Rent offering

Legal & General - one of the country’s biggest Build To Rent players - has struck a deal with new build...

11 January 2023

From: Breaking News

Agency reveals major expansion with plans for more in 2023

The Stirling Ackroyd Group says it’s delivered 20 per cent revenue growth alongside the opening of five lettings and sales offices...

10 January 2023

From: Breaking News

Another independent snapped up by growing franchise operation

Martin & Co’s Ashford branch is celebrating the countdown to Christmas with another independent agency acquisition. The franchised office, owned by Kevin...

12 December 2022

From: Breaking News

Agency figure warns government not to scare off landlords

A senior Savills figure, who chairs the trade body known as The Lettings Industry Council, has issued a warning to the...

29 November 2022

From: Breaking News

Vik Tara, CTO of Technology Blueprint

Who are you and what does it say on your business card? I'm Vik Tara and on my business card it says...

22 November 2022

From: 60 Second Interview

Lettings will be safety net for agents hit by major downturn - claim

Agents should look to lettings to protect themselves when the sales market is hit by the coming recession and drop in...

08 November 2022

From: Breaking News

Husband-and-wife franchisees snap up second office

The second largest resale in Belvoir’s history has taken place with the husband and wife behind the Southampton franchise buying Belvoir...

04 November 2022

From: Breaking News

Lettings agents amongst the big winners at ESTAS 2022

Lettings and sales agents, along with other members of the property industry, have been celebrating at the ESTAS Customer Service Awards...

20 October 2022

From: Breaking News

Franchise opportunity for agents - this is how much it costs

A lettings and sales agency called Propertynest is offering franchise opportunities for those wanting to set up their own business. Headquartered in...

04 October 2022

From: Breaking News

PropTech chief invests in ground-breaking private rental fund

A high profile PropTech entrepreneur is amongst a series of investors linked to a new fund, launched today, cashing in on...

01 September 2022

From: Breaking News

Franchised YourMove branch lettings book sold to franchise rivals

The lettings book containing over 130 properties managed by a franchised YourMove branch in Birmingham has been sold to the owners...

25 August 2022

From: Breaking News

We need a Minister for Renting says lettings marketing chief

A Build To Rent promotional website appears to be ruing the day that Boris Johnson sacked Michael Gove from his role...

16 August 2022

From: Breaking News

Online lettings training course launched for property managers

An online property training service has launched a specialist property management course, which it claims goes “beyond legislation.” The Certificate in Lettings...

15 August 2022

From: Breaking News

OnTheMarket drive to get letting agents to pay full fees for tech

OnTheMarket is overtly using its teclet lettings PropTech as a means of enticing agents on old discounted rates to pay full...

01 August 2022

From: Breaking News

Bekki Leaves, Director at FCC Paragon

Who are you and what does it say on your business card? Bekki Leaves, Director What is FCC Paragon and what services...

27 July 2022

From: 60 Second Interview

Another independent agency snapped up by franchise giant

Yet another independent lettings agency has been acquired by the Martin & Co brand of The Property Franchise Group. The owner of...

06 June 2022

From: Breaking News

Giant lettings group signs major training deal with Propertymark

Many of the country’s leading letting agency brands have joined forces with Propertymark to deliver a training and development strategy for...

19 May 2022

From: Breaking News

Client Accounting – Why Outsource?

The two main reasons that an agency decides to outsource are: 1.) To reduce costs 2.) To have the ability to focus on...

27 April 2022

From: Sponsored Content

How big will this agency group become? New acquisition revealed

One of the brands at the centre of the new Lomond Group has snapped up a 640-home lettings portfolio - taking...

22 April 2022

From: Breaking News

PropTech deal for property management specialist

Property management specialist Pinnacle Group has strengthened its digital offer for customers across its residential portfolio, signing a three-year deal with...

09 March 2022

From: Breaking News

Lomond Group snaps up ANOTHER lettings division

The fast-growing Lomond Group, backed by private equity cash, has snapped up another independent.  Lomond’s John Shepherd brand, which operates throughout the...

02 February 2022

From: Breaking News

Agency goes on offensive and says it’s attracting rivals’ landlords

A lettings agency has gone on the offensive and is publishing landlords who switch from rivals because of allegedly poor service. And...

28 January 2022

From: Breaking News

Rental Payments PropTech service wins cash investment

London-based lettings platform Yorlet has won £350,000 in seed funding to develop its payment Proptec solution. Yorlet was founded by friends Max...

26 January 2022

From: Breaking News

Snap! Industry supplier launches photography contest

Industry supplier FocalAgent has launched the National Property Photography Awards. Its network of over 1,000 professional photographers submit shots each month: those...

15 December 2021

From: Breaking News

Property Management Software: Top tips for busy letting agents

During the last year, the industry has experienced a rollercoaster of highs and lows as agents experienced rental peaks, stock shortages,...

24 November 2021

From: Sponsored Content

Karl Ullrich, Customer Service Technology Group Manager at BSH

Tell us about your role. I am the Customer Service Technology Group Manager at BSH (group brands include Bosch, NEFF and Siemens)...

02 November 2021

From: 60 Second Interview

Nathan Abbott, Head of Change Management at The Lettings Hub

Who are you and what does it say on your business card? I’m Nathan Abbott, Head of Change Management at The Lettings...

26 October 2021

From: 60 Second Interview

Lettings giant snaps up another independent agency

Another independent lettings agency has been acquired by a fast-expanding giant with plans to become a prominent national agency network. Lomond Group’s John...

26 October 2021

From: Breaking News

Independent agency snapped up by larger long-established firm

Henry Adams Lettings has acquired Country & Coastal Lettings, a small independent in Hampshire.  Ian Wiggett, chief executive of Henry Adams, says:...

07 October 2021

From: Breaking News

Vince Demilio, Sales Director of The Lettings Hub

Who are you and what does it say on your business card? I’m Vince Demilio, Sales Director of The Lettings Hub What services...

23 September 2021

From: 60 Second Interview

Sheffield vote of confidence – Linley & Simpson consolidates with acquisition 

Linley & Simpson, one of the North of England’s leading residential letting agents, has expanded its Sheffield operations just six months...

17 September 2021

From: Breaking News

Franchise owner takes over two major city lettings offices

An existing Belvoir franchisee in the Midlands has purchased two additional offices in Manchester. Sharanjit Gill of Belvoir Leicester Central now owns...

11 August 2021

From: Breaking News

Right To Rent changes this month - call for automation to help agents

Upcoming changes to Right To Rent procedures make the case for increased automation of the process to save agents from additional...

04 August 2021

From: Breaking News

HomeLet parent company snaps up PropTech platform

Barbon Insurance Group, which already owns Let Alliance and HomeLet, has now acquired PropTech platform Rent4sure. Luke Burton, Rent4sure’s chief operating officer,...

04 August 2021

From: Breaking News

Agency launches lettings division after management restructure

A long-standing estate agency is launching a lettings service for the first time in its 30 year history. The Carver Group, based...

03 August 2021

From: Breaking News

Fast-growing agency group reveals ‘transformational’ merger

Two major south of England agency have merged in what they describe as a “transformational deal.”  Brand Vaughan, part of the expanding...

08 July 2021

From: Breaking News

New executive partner revealed for ESTAS Awards and Forum

ESTAS has announced that SDL Property Auctions has become an executive partner for the 2021 Forum and Awards sponsored by Coadjute. In...

22 June 2021

From: Breaking News

Agency up for key awards - but needs the public to vote for it

A lettings agency with branches in Corby and Kettering has been shortlisted for two awards this summer. Belvoir has been nominated for...

15 June 2021

From: Breaking News

'No DSS' - apology by lettings agency after advertisement blunder

A lettings agency which markets private rental properties and units operated by a housing association has apologised for its ‘No DSS’...

27 May 2021

From: Breaking News

New branch for The Property Franchise Group’s Hunters brand

Hunters - now subsumed into The Property Franchise Group - has opened a new branch in Bicester.  The new branch follows a...

21 May 2021

From: Breaking News

Free Facebook training offer for regional agents

A regional agency group is providing training courses free of charge to members “for the foreseeable future.” The training - usually heavily...

19 April 2021

From: Breaking News

Compliance PropTech firm inks deal with Hunters network

Lettings franchise giant Hunters has struck a commercial deal with a geospatial technology firm. The partnership offers immediate access to Kamma’s full...

16 April 2021

From: Breaking News

 Franchise of the Year named as agency’s spectacular annual awards

Franchise giant Belvoir has held its annual awards including the naming of the prestigious ‘franchise of the year’. The accolade went to...

08 April 2021

From: Breaking News

Another acquisition adds to fast-growing agency chain’s portfolio

The lettings book of one of the UK’s oldest property and law companies has been snapped up by a firm in the...

25 March 2021

From: Breaking News

Consolidation continues as neighbouring agencies join forces

The fast-accelerating trend of takeovers and mergers continues this morning with news that two Kent agencies are combining. Oakwood Homes in Thanet...

18 March 2021

From: Breaking News

Agency relies on social media to show it's  ‘the future of buy to let’

A new agency doesn’t hold back about its importance, describing itself as “the future of buy to let property offering a...

03 March 2021

From: Breaking News

Foxtons says it bought rival agency because of its lettings book

Foxtons says the reason behind its purchase of rival London agency Douglas & Gordon was to get its lettings book. The deal, for...

03 March 2021

From: Breaking News

Livestream viewing could boost instructions and save thousands - claim

A PropTech firm says agencies adopting livestream viewing could win more instructions and save thousands of pounds, all the while abiding...

18 February 2021

From: Breaking News

ESTAS Awards 2021 - just days left for letting agents to enter

Entrants for the 2021 ESTAS Customer Service Awards have only until December 31 to sign up. Founder Simon Brown says: “The bounce...

23 December 2020

From: Breaking News

Foxtons snaps up London independent and wants more of the same

Foxtons has acquired a London lettings agency and along with it a lettings book comprising 689 tenancies. The deal is worth £2.2m. In...

25 November 2020

From: Breaking News

Save The Date! The 2021 ESTAS Awards take place on ….

The 2021 ESTAS Customer Service Awards are to be held on Friday June 11. For the first time the awards will host...

02 November 2020

From: Breaking News

Top 5 tips for successful estate agent social media management

It’s a given these days that your business needs to be on social media. Consumers spend a large portion of their...

28 October 2020

From: Marketing & Social Media

Top things to look for in a valuation tool

Here at The ValPal Network, we know that there are other options available when considering to use a valuation tool, so...

28 October 2020

From: Proptech & Innovation

Make landlords centre of lettings to close 'digital gap', says PropTech firm

A new whitepaper argues that landlords and tenants aren't getting what they want from the rental market. It says landlords need...

16 September 2020

From: Breaking News

Independent acquired by fast-expanding city letting agency

Scottish agency Tay Letting is set for expansion into Dundee and its surrounding areas with the acquisition of Lickley Proctor Lettings. Just...

09 September 2020

From: Breaking News

Another ‘virtual office’ for agency chain not using High St branches

An agency chain has opened its second so-called ‘virtual office’ in two weeks - and again it doesn’t involve any bricks...

11 August 2020

From: Breaking News

A Virtual Office - national agency covers new patch virtually

The Leaders Romans Group says it’s opening a new virtual office in the East Midlands, with a long-standing lettings expert at...

04 August 2020

From: Breaking News

ESTAS 2020 go live later this week - here's how you can register

Some weeks later than usual for understandable reasons, the ESTAS Awards 2020 are almost here - and for the first time...

29 June 2020

From: Breaking News

Almost 60 new branches sign up to ESTAS customer review platform

Three more agencies have signed up to the ESTAS customer review platform. The arrival of Newton Fallowell, Lovelle and Goodchilds - all...

14 April 2020

From: Breaking News

More offers for agents as suppliers help the industry Conquering Corona

Hello and welcome to Wednesday’s update on what offers and advice are available to agents at this most difficult and challenging...

08 April 2020

From: Breaking News

More guidance and advice to the agency industry - Conquering Corona

We'd hoped it was good news but in fact it's just good-news-yet-to-come. The Savills office in Wuhan, the epicentre of the Coronavirus crisis in...

26 March 2020

From: Breaking News

Leaders Romans Group snaps up another independent chain

Leaders `Romans Group has snapped up the scottfraser lettings and sales business.  scottfraser has four Oxford offices and a fifth in Witney,...

10 March 2020

From: Breaking News

Activists ‘intimidate female staff’ forcing agency branch to shut

The controversial Acorn group of anti-letting agent activists has been accused of intimidation of female staff during a protest outside and...

05 March 2020

From: Breaking News

Foxtons in £2.2m deal to buy independent agency

Foxtons has snapped up a lettings agency in suburban London. It’s bought London Stone Properties Limited and its subsidiary company London Stone...

03 March 2020

From: Breaking News

SUCCESS STORY: How to win at Financial Services

When Wolverhampton estate agency Thomas Harvey opened its doors more than 50 years ago, mortgages weren’t really part of the equation...

28 February 2020

From: Sponsored Content

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