Propertymark has thrown its weight behind an idea from Housing Secretary Robert Jenrick to create a mediation service to arbitrate in...
Archive

The ban on bailiff-enforced evictions for private renters has been extended in England and Wales. This will be until February 21 “at...
08 January 2021
From: Breaking News

Only 0.3 per cent of all tenancies in England and Wales ended with a dispute over the deposit in the six...
04 January 2021
From: Breaking News

Just over half the claims made by landlords against tenancy deposits in 2020 cited a need to clean or make repairs...
30 December 2020
From: Breaking News

Two PropTech suppliers have announced their products will integrate in order to, in their words, “dramatically reduce reporting and end of tenancy...
23 November 2020
From: Breaking News

Tenancy deposit disputes are messy and often frustrating for all involved. While the number of formal disputes remains low, the pandemic...
10 November 2020
From: Legislation & Compliance

The Deposit Protection Service is running three free online deposit dispute webinars, with the first scheduled for next week. The UK’s largest...
10 November 2020
From: Breaking News

The announcement of the Renters’ Reform Bill in the Queen’s speech last December caused a collective groan across the country from...
29 October 2020
From: Legislation & Compliance

Letting agents are being invited to additional courses from TDS Academy online. The courses, offering Continuing Professional Development training virtually, look in particular...
23 October 2020
From: Breaking News

Making sure the check-in process for tenants is carried out in a smooth manner is more important than ever, in light...
07 October 2020
From: Sponsored Content

The role of lettings agents has never been more crucial to landlords and tenants than it is now and will be...
28 September 2020
From: Sponsored Content

The government has set out confirmation of the new regulations and protocols that agents and landlords will have to follow if...
21 September 2020
From: Breaking News

The Deposit Protection Service (DPS) and safeagent have announced two new e-learning modules for letting agents and landlords. The modules, which form...
15 September 2020
From: Breaking News

With college and university terms about to start, and ever-more diligence required over Coronavirus, the Deposit Protection Service is offering an...
11 September 2020
From: Breaking News

The Property Redress Scheme, one of the two government-authorised redress services, claims its new mediation option is a success. In March this...
18 August 2020
From: Breaking News

There’s likely to be a further surge of new tenancies in the weeks to come, challenging agents’ ability to cope with...
22 July 2020
From: Breaking News

A new service claims it could help to avoid arrears by mediating in disputes between tenants and landlords or their agents. The...
14 July 2020
From: Breaking News

The number of rental deposit disputes lodged with one of the government-authorised deposit schemes has fallen 15 per cent across England...
25 June 2020
From: Breaking News

Landlords or their agents wanting to obtain possession of their property should act sooner rather than later despite the current ban. That’s...
23 June 2020
From: Breaking News

A call has gone out for agents to offer extra support to landlords in the coming months as arrears may well...
19 June 2020
From: Breaking News

Rent to the value of £10,982.25 is to be returned to tenants by a landlord who was operating without a licence. Mrs...
05 June 2020
From: Breaking News

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman. The figures refer...
11 May 2020
From: Breaking News

A raft of measures from government and courts intended to help private tenants during the Coronavirus lockdown may be storing up a...
04 May 2020
From: Breaking News

A leading PropTech expert has urged lettings agents to improve their administration and paperwork if they want to avoid what could...
29 April 2020
From: Breaking News

One of the official redress operators - Property Redress Scheme - has launched a tenancy mediation service for agents, landlords and...
28 April 2020
From: Breaking News

A real estate litigation partner at a leading law firm is warning that the Coronavirus crisis could lead to an 18...
24 April 2020
From: Breaking News

Hello and welcome to the latest Conquering Corona - our guide for agents to get through these challenging times. Please let us...
27 March 2020
From: Breaking News

Who are you and what does it say on your business card? Nick Lyons CEO What is No Letting Go and what does...
10 March 2020
From: 60 Second Interview

The Property Ombudsman has expelled five agencies, mostly for failures to honour awards: four of them are lettings operations and one...
21 February 2020
From: Breaking News

Who are you and what is your role within the company? Steve Rad, Managing Director What is ‘company name’ and what does it...
30 January 2020
From: 60 Second Interview

Poor communication remains the chief reason for disputes between agents, landlords and tenants at check-out time according to the latest research. A...
13 January 2020
From: Breaking News

A league table has been drawn up revealing the UK’s possession order hotspots - just as the government seems keen to...
17 December 2019
From: Breaking News

If letting agents want more satisfied clients and fewer disputes they should provide better information to tenants. That’s the view of PropTech...
17 December 2019
From: Breaking News

The Association of Residential Letting Agents and the Tenancy Deposit Scheme have created a matrix for letting agents and landlords about...
11 December 2019
From: Breaking News

A new product in the increasingly competitive field of deposit alternatives has been launched by lettings and landlord insurance industry giant,...
28 November 2019
From: Breaking News

The National Union of Students claims young people at college and university are being unfairly targeted by agents and landlords when...
08 November 2019
From: Breaking News

Citizens Advice wants the next government to radically alter the private rental sector in favour of tenants. The charity’s 2019 election manifesto,...
08 November 2019
From: Breaking News

Lettings agents who diversify to offer tenant liability insurance not only broaden their own business but also increase peace of mind...
05 November 2019
From: Breaking News

A new piece of legislation has been invoked to ban a landlord from any involvement in the private rental sector for...
30 October 2019
From: Breaking News

Most landlords are wary of the potential damage, smells and noise complaints that can come with accommodating a tenant with pets....
23 October 2019
From: Sponsored Content

Government plans to end so-called ‘no fault’ evictions may backfire and not improve tenants’ security at all. That’s the warning from Osbornes...
15 October 2019
From: Breaking News

Letting agents are to be offered free training in managing tenancy deposits and disputes if they operate in Edinburgh. In the last...
27 September 2019
From: Breaking News

Did you know that preparing for a deposit dispute starts at the beginning of a tenancy? When tenants and landlords disagree about...
26 September 2019
From: Sponsored Content

It’s that time of year again when pencil cases are fully stocked and the smell of dusty books opening fills the...
13 September 2019
From: Sponsored Content

A new property court similar to the Scottish system should be established in England and Wales to deal with the proposed...
16 August 2019
From: Breaking News

Buy to let investors in the UK are spending nearly £4.7 billion a year on their rental properties, an average of...
19 July 2019
From: Breaking News

Two housing organisations have come together to fund a major research programme to improve standards in the private rental sector. They are...
17 June 2019
From: Breaking News

A statement issued by short lets management firm Hostmaker about its controversial advertising campaign has been branded “disgusting” by a campaign...
07 June 2019
From: Breaking News

Controversial London lettings agency Flintons has again been named by a BBC TV programme for allegedly unreasonable behaviour in relation to...
03 June 2019
From: Breaking News

There’s been another major industry survey revealing that a high number of lettings agents and landlords may quit the private rental...
22 May 2019
From: Breaking News

Not-for-profit operator Tenancy Deposit Scheme says early intervention between landlords and tenants across the UK is resulting in many more deposit...
17 May 2019
From: Breaking News

A controversial review website which says it identifies “good (and bad) letting agents” has introduced tools aiming to reduce disputes at...
01 May 2019
From: Breaking News

A dispute concerning a ‘no deposit option’ put forward by a letting agency has reached the Daily Mail. The newspaper’s online service...
12 April 2019
From: Breaking News

New ‘best practice’ guidance to letting agents and landlords has been introduced ahead of the introduction of the tenants’ fees ban...
27 March 2019
From: Breaking News

A Scottish mediation company and the SafeDeposits Scotland Trust are to create eight workshops aiming to improve relationships between agents, landlords,...
15 March 2019
From: Breaking News

A programme of nine new educational workshops takes place next month, some of which target new agents with little or no experience of deposits...
06 March 2019
From: Breaking News

A new free online training course which guides letting agents through the key principles of disputes has been released by The...
27 February 2019
From: Breaking News

Specialist student utilities and service provider Glide has launched a product it claims removes the admin and hassle traditionally associated with...
01 February 2019
From: Breaking News

Almost the entire lettings industry has viewed the upcoming ban on tenants fees levied by agents in England and Wales as...
31 January 2019
From: Breaking News

A leading PropTech exponent is supporting the government’s Housing Court initiative, suggesting it could make redress for agents, landlords and tenants...
22 January 2019
From: Breaking News

Agents have under three weeks left to respond to the government’s proposals to introduce a Housing Court to settle disputes in...
03 January 2019
From: Breaking News

Two PropTech suppliers are claiming their new products will help lettings agents in the future, especially in the light of the...
14 December 2018
From: Breaking News

The controversial landlord Fergus Wilson says he has purchased a Body Worn Camera for £75 in a bid to avoid at...
27 November 2018
From: Breaking News

Fewer than one per cent of private tenancies end in a dispute over the deposit - and the figure is this...
22 November 2018
From: Breaking News

A landlord had been ordered to give back almost £4,000 that was paid to him while operating without a licence. The case...
29 October 2018
From: Breaking News

Two more lettings agencies have been expelled from The Property Ombudsman as a result of unpaid awards following disputes involving landlords...
21 September 2018
From: Breaking News

More independent lettings agencies - Anthony Pepe, Let Leeds and Alexander & Co (formerly kaleidoscope Group) - have signed up to...
11 September 2018
From: Breaking News

Just under a third of people moving from one privately rented property to another in the past two years had to...
13 August 2018
From: Breaking News

The Association of Independent Inventory Clerks says it still believes there is an opportunity for the government to introduce mandatory inventory...
27 July 2018
From: Breaking News

An adjudicator with the Tenancy Deposit Scheme has given advice on how to avoid disputes over gardening this summer. Writing on the...
04 June 2018
From: Breaking News

A leading property disputes solicitor has joined a growing chorus of criticism of how Right To Rent will cope with issues...
30 April 2018
From: Breaking News

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...
26 March 2018
From: Breaking News

The Tenancy Deposit Scheme is sending its congratulations to the writers of an EastEnders storyline tackling problems in the private rented sector. A recent...
23 March 2018
From: Breaking News

The Tenancy Deposit Scheme has announced new dates for its academy courses, delivering training on tenancy deposit disputes and adjudication to...
09 March 2018
From: Breaking News

The new online database identifying rogue letting agents and landlords will save lives according to the London Fire Brigade. We wrote about...
21 December 2017
From: Breaking News

Letting agents and landlords are being urged by a trade body to sign a petition calling on the government to make...
02 November 2017
From: Breaking News

A leading legal expert specialising in the private rental market says the sector should set up basic procedures to protect against...
01 November 2017
From: Breaking News

A study by the Romans lettings agency group has highlighted common issues cited by agents and landlords deducting funds from a...
01 November 2017
From: Breaking News

One of the most dramatic changes in the UK’s private rental sector regulations is set to take place in five weeks...
23 October 2017
From: Breaking News

Wear and tear can be a highly contentious issue for many tenants and landlords; many arguments have arisen because of unclear definitions...
12 October 2017
From: Sponsored Content

A leading buy to let expert is calling on agents to work more closely with landlords and tenants to improve communications...
05 October 2017
From: Breaking News

Letting agents are being reminded of the importance of independent and professionally compiled inventories for individual students as they start or...
19 September 2017
From: Breaking News

The Association of Independent Inventory Clerks says it is not surprised the majority of complaints made to The Property Redress Scheme...
11 September 2017
From: Breaking News

Anti-deposits campaigning agent Ajay Jagota says the 2004 Housing Act - which actually came into effect in 2007 - may now...
30 August 2017
From: Breaking News

The Tenancy Deposit Scheme has launched a new guide for agents, landlords and tenants on how to make concluding a lease...
25 August 2017
From: Breaking News

A leading trade body says a cap on damage deposits paid by tenants - as proposed by the government - could...
23 August 2017
From: Breaking News

A tenant appears to be entitled to pay sub-market rent for the rest of his life after a legal case involving...
21 August 2017
From: Breaking News

The Residential Landlords’ Association has written an angry letter of protest to the Joseph Rowntree Foundation following the publication of what...
26 July 2017
From: Breaking News

The BBC’s reality programme The Week The Landlords Moved In should act as an eye-opener for the lettings industry when it...
21 July 2017
From: Breaking News

The head of the parent firm of mydeposits is warning tenants and landlords tempted to enter into new ‘no-deposit’ schemes to...
29 June 2017
From: Breaking News

An alternative to traditional deposits, already tested in the German rental market, is now being introduced into the UK - and...
28 June 2017
From: Breaking News

Who are you? Rebecca Johnston What does it say on your business card? Managing Director (TDS Custodial) What is TDS Custodial? TDS Custodial is a government-approved...
09 June 2017
From: 60 Second Interview

Letting agents and property managers will soon have a new way to coordinate maintenance reports and inspections, thanks to a refreshing...
07 June 2017
From: Sponsored Content

Research has revealed the top reasons tenants lose some or all of their deposits when they check out. The survey of 2,588...
05 June 2017
From: Breaking News

The Tenancy Deposit Scheme says the end of May usually triggers the annual movement of students from their rented properties -...
25 May 2017
From: Breaking News

The Residential Landlords’ Association is demanding that the new government improves the “slow, complex, and underfunded” system which means that it...
23 May 2017
From: Breaking News

A group of students in Bristol has won a court case after a lettings agency acting for a landlord deducted money...
23 February 2017
From: Breaking News

Professional independent inventories can save money for landlords at a time when tax changes threaten to make private letting for expensive...
22 February 2017
From: Breaking News

The think tank IPPR has called for increased tenant-power within the private rental sector to give renters the kind of clout...
16 January 2017
From: Breaking News

The soaring cost of a private rental deposit - now approaching £1,000 - makes the need for an accurate inventory greater...
14 November 2016
From: Breaking News

The Association of Independent Inventory Clerks says it is concerned at the results of a survey suggesting 79 per cent of...
02 November 2016
From: Breaking News

An industry body says more work must be done to reduce the number of tenancy deposit disputes, despite recent improvements. The Association...
21 October 2016
From: Breaking News

Letting agents and landlords across Scotland have been invited to check they are up to speed with current regulations at a...
13 October 2016
From: Breaking News

As an Agent, understanding and managing your landlords’ expectations of their tenants and property is a necessary and sometimes difficult task....
05 October 2016
From: Sponsored Content

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...
04 October 2016
From: Breaking News

The number of tenancy deposit disputes reached a record high in 2015-16, but still represents only a fraction of all deposits. Figures...
27 September 2016
From: Breaking News

Four out of 10 students lose well over a third of their deposits when they rent privately while at university or...
08 September 2016
From: Breaking News

Airbnb has hit back at a claim by the Residential Landlords Association that lets promoted by the firm effectively worsened London’s housing...
01 September 2016
From: Breaking News

Cleaning is the number one cause of disputes in the private rental sector since the introduction of tenant deposit protection in...
30 August 2016
From: Breaking News

Suzy Hershman, Head of Dispute Resolution for mydeposits, covers her top tips for preparing your dispute evidence If I had a £1 for...
12 August 2016
From: Sponsored Content

Our latest infographic shows figures of how the majority of deposits are repaid at the end of tenancy and goes into...
05 August 2016
From: Sponsored Content

When renting out a property, most landlords choose to take a deposit from their tenant prior to the tenancy starting. The...
29 July 2016
From: Sponsored Content

Letting agents will be pleased to hear that landlords who manage all aspects of tenancies on their own are being warned...
09 June 2016
From: Breaking News

Landlords and letting agents are coming across increasingly dirty rental properties at the end of tenancies, as a study reveals that...
26 May 2016
From: Breaking News

A new survey by insurer Direct Line for Business suggests that landlords who have not instructed letting agents to act for...
06 April 2016
From: Breaking News

Poor cleaning leads to some 60 per cent of the 36,000 deposit disputes referred for adjudication each year according to tenancy...
22 March 2016
From: Breaking News

The average tenant spends a total of £577.64 on letting agent fees, according to new research. The research, carried out by an...
17 March 2016
From: Breaking News

The controversial campaign group ACORN, which has made headlines by protesting outside letting agency offices in Bristol, is launching a new...
24 February 2016
From: Breaking News

The Association of Residential Letting Agents wants a dedicated court or tribunal to deal with all property and housing related legal...
25 January 2016
From: Breaking News

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...
23 December 2015
From: 60 Second Interview

An energy supply company that specialises in the lettings market has announced deals with three major businesses that allows it to...
01 December 2015
From: Breaking News

The number of enquiries concerning lettings issues received by The Property Ombudsman in the past year was almost double the number of...
20 October 2015
From: Breaking News

A letting agent's life is a varied one, with the profession requiring agents to undertake a wide range of activities in...
16 October 2015
From: Sponsored Content

A formal tenancy deposit dispute could be defused by something as basic as a simple conversation, says the Association of Independent...
07 October 2015
From: Breaking News

Approaching 50 per cent of private tenants have experienced property maintenance issues with their agents or landlords. The figure comes through research...
01 October 2015
From: Breaking News

Students are considered to be almost twice as likely to lose their deposit at the end of a tenancy than any...
23 September 2015
From: Breaking News

A signed tenancy agreement is not worth the paper it is written as tenants are blatantly ignoring its terms and conditions...
18 September 2015
From: Breaking News

Tenancy deposit protection scheme mydeposits says almost a third of its notified disputes between tenants and agents or landlords do not...
12 August 2015
From: Breaking News

An inventory software firm claims periodic visits by agents or landlords could lead to a reduction in damage to rental properties. The...
05 August 2015
From: Breaking News

Student tenants risk losing thousands of pounds through items detailed in a property inventory going missing at the end of a...
16 July 2015
From: Sponsored Content

The Property Redress Scheme, one of the three approved ombudsman-style redress schemes for estate and letting agents, is expanding into small...
15 June 2015
From: Breaking News

An officer from The Property Ombudsman Scheme (TPO) and a member of staff from Northwood recently switched roles for a week...
04 June 2015
From: Breaking News

A deposit protection scheme has published a deposit dispute best practice guide for letting agents and landlords. my|deposits has produced the document...
02 June 2015
From: Breaking News

OK, you’ve had your fun. Now let’s leave the regulators regulate and work for the public. If you don’t know what...
22 May 2015
From: Features

In 2007, the government introduced a compulsory deposit protection scheme as part of the Housing Act 2004 to help protect tenants...
22 May 2015
From: Features

The Chartered Institute of Housing has welcomed Scottish Government moves to make private renting more secure for tenants. In its submission to...