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KEYWORD "Disputes" - 122 RESULTS
Imminent surge of tenancies despite virus will challenge agents - claim

There’s likely to be a further surge of new tenancies in the weeks to come, challenging agents’ ability to cope with...

22 July 2020

From: Breaking News

Evictions could be avoided by new rental mediation service

A new service claims it could help to avoid arrears by mediating in disputes between tenants and landlords or their agents. The...

14 July 2020

From: Breaking News

Deposit disputes drop - but cleaning is still the main problem

The number of rental deposit disputes lodged with one of the government-authorised deposit schemes has fallen 15 per cent across England...

25 June 2020

From: Breaking News

Act now on possessions to minimise court delays, warns law firm

Landlords or their agents wanting to obtain possession of their property should act sooner rather than later despite the current ban. That’s...

23 June 2020

From: Breaking News

Agents must help landlords as Corona-fuelled arrears grow - call

A call has gone out for agents to offer extra support to landlords in the coming months as arrears may well...

19 June 2020

From: Breaking News

Repayment order means £11,000 in rent being returned to tenants

Rent to the value of £10,982.25 is to be returned to tenants by a landlord who was operating without a licence. Mrs...

05 June 2020

From: Breaking News

Big surge in complaints about letting agents taken up by Ombudsman

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

11 May 2020

From: Breaking News

Rental sector may face wave of court cases after lockdown - warning

A raft of measures from government and courts intended to help private tenants during the Coronavirus lockdown may be storing up a...

04 May 2020

From: Breaking News

Agents must have complete records to avoid Corona complaints - claim

A leading PropTech expert has urged lettings agents to improve their administration and paperwork if they want to avoid what could...

29 April 2020

From: Breaking News

Mediation bid to keep agents, tenants and landlords out of court

One of the official redress operators - Property Redress Scheme - has launched a tenancy mediation service for agents, landlords and...

28 April 2020

From: Breaking News

Tenancy disputes going to court face 18-month delay warns expert

A real estate litigation partner at a leading law firm is warning that the Coronavirus crisis could lead to an 18...

24 April 2020

From: Breaking News

Help for self employed agents and new lettings info: Conquering Corona

Hello and welcome to the latest Conquering Corona - our guide for agents to get through these challenging times. Please let us...

27 March 2020

From: Breaking News

Nick Lyons, CEO of No Letting Go

Who are you and what does it say on your business card? Nick Lyons CEO What is No Letting Go and what does...

10 March 2020

From: 60 Second Interview

Five agents kicked out of Ombudsman scheme after disputes

The Property Ombudsman has expelled five agencies, mostly for failures to honour awards: four of them are lettings operations and one...

21 February 2020

From: Breaking News

Steve Rad, Managing Director at InventoryBase

Who are you and what is your role within the company? Steve Rad, Managing Director What is ‘company name’ and what does it...

30 January 2020

From: 60 Second Interview

Poor communication still chief cause of check-out disputes

Poor communication remains the chief reason for disputes between agents, landlords and tenants at check-out time according to the latest research. A...

13 January 2020

From: Breaking News

Possession order ‘hotspots’ identified as eviction process faces reform

A league table has been drawn up revealing the UK’s possession order hotspots - just as the government seems keen to...

17 December 2019

From: Breaking News

Letting agents told: Improve communications with tenants

If letting agents want more satisfied clients and fewer disputes they should provide better information to tenants. That’s the view of PropTech...

17 December 2019

From: Breaking News

Fees Ban confusion prompts industry groups to create ‘the matrix’

The Association of Residential Letting Agents and the Tenancy Deposit Scheme have created a matrix for letting agents and landlords about...

11 December 2019

From: Breaking News

Deposit Alternatives: new entrant to market is Hamilton Fraser

A new product in the increasingly competitive field of deposit alternatives has been launched by lettings and landlord insurance industry giant,...

28 November 2019

From: Breaking News

Students say they’re targeted for “unfair” deposit deductions at check-out

The National Union of Students claims young people at college and university are being unfairly targeted by agents and landlords when...

08 November 2019

From: Breaking News

Reform rental sector to favour tenants, charity tells next government

Citizens Advice wants the next government to radically alter the private rental sector in favour of tenants.  The charity’s 2019 election manifesto,...

08 November 2019

From: Breaking News

Agents offering insurance to tenants “increase peace of mind for all”

Lettings agents who diversify to offer tenant liability insurance not only broaden their own business but also increase peace of mind...

05 November 2019

From: Breaking News

New law to ban landlord from letting for five years is backed by solicitor firm

A new piece of legislation has been invoked to ban a landlord from any involvement in the private rental sector for...

30 October 2019

From: Breaking News

How to have the pawfect pet tenancy

Most landlords are wary of the potential damage, smells and noise complaints that can come with accommodating a tenant with pets....

23 October 2019

From: Sponsored Content

Section 21 reform slammed with warning it may backfire on tenants

Government plans to end so-called ‘no fault’ evictions may backfire and not improve tenants’ security at all. That’s the warning from Osbornes...

15 October 2019

From: Breaking News

Agents offered free training in managing tenancy deposits and disputes

Letting agents are to be offered free training in managing tenancy deposits and disputes if they operate in Edinburgh. In the last...

27 September 2019

From: Breaking News

Four things you need to know when starting a new tenancy

Did you know that preparing for a deposit dispute starts at the beginning of a tenancy? When tenants and landlords disagree about...

26 September 2019

From: Sponsored Content

5 secrets of great student landlords

It’s that time of year again when pencil cases are fully stocked and the smell of dusty books opening fills the...

13 September 2019

From: Sponsored Content

New housing court in England and Wales 'should follow Scots model'

A new property court similar to the Scottish system should be established in England and Wales to deal with the proposed...

16 August 2019

From: Breaking News

Over £3,000 spent improving each buy to let property annually

Buy to let investors in the UK are spending nearly £4.7 billion a year on their rental properties, an average of...

19 July 2019

From: Breaking News

Policing rental sector to be a focus of new research project

Two housing organisations have come together to fund a major research programme to improve standards in the private rental sector. They are...

17 June 2019

From: Breaking News

“Disgusting” - short lets management firm slammed by campaign group

A statement issued by short lets management firm Hostmaker about its controversial advertising campaign has been branded “disgusting” by a campaign...

07 June 2019

From: Breaking News

Tenant tells BBC that agency changed locks and removed goods

Controversial London lettings agency Flintons has again been named by a BBC TV programme for allegedly unreasonable behaviour in relation to...

03 June 2019

From: Breaking News

Another warning to government of buy to let sell-off thanks to S21

There’s been another major industry survey revealing that a high number of lettings agents and landlords may quit the private rental...

22 May 2019

From: Breaking News

Good news: more deposit disputes settled by agreement, not adjudication

Not-for-profit operator Tenancy Deposit Scheme says early intervention between landlords and tenants across the UK is resulting in many more deposit...

17 May 2019

From: Breaking News

Deposit disputes could drop through new tool, claims review site

A controversial review website which says it identifies “good (and bad) letting agents” has introduced tools aiming to reduce disputes at...

01 May 2019

From: Breaking News

Deposit alternative operator wades into spat over agency scheme

A dispute concerning a ‘no deposit option’ put forward by a letting agency has reached the Daily Mail. The newspaper’s online service...

12 April 2019

From: Breaking News

Fees Ban: ARLA and others say inventories will still be useful

New ‘best practice’ guidance to letting agents and landlords has been introduced ahead of the introduction of the tenants’ fees ban...

27 March 2019

From: Breaking News

Agents, landlords and tenants invited to ‘better relationship’ sessions

A Scottish mediation company and the SafeDeposits Scotland Trust are to create eight workshops aiming to improve relationships between agents, landlords,...

15 March 2019

From: Breaking News

New agents targeted for deposits training in Scotland

A programme of nine new educational workshops takes place next month, some of which target new agents with little or no experience of deposits...

06 March 2019

From: Breaking News

Free online training course to help agents through deposit disputes

A new free online training course which guides letting agents through the key principles of disputes has been released by The...

27 February 2019

From: Breaking News

New utility and survey products aim to woo lettings professionals

Specialist student utilities and service provider Glide has launched a product it claims removes the admin and hassle traditionally associated with...

01 February 2019

From: Breaking News

Support for Fees Ban from lettings experts: 'it is positive, not negative'

Almost the entire lettings industry has viewed the upcoming ban on tenants fees levied by agents in England and Wales as...

31 January 2019

From: Breaking News

Agents 'could get quicker, fairer redress' through Housing Court

A leading PropTech exponent is supporting the government’s Housing Court initiative, suggesting it could make redress for agents, landlords and tenants...

22 January 2019

From: Breaking News

Housing Court: agents have less than three weeks left to respond

Agents have under three weeks left to respond to the government’s proposals to introduce a Housing Court to settle disputes in...

03 January 2019

From: Breaking News

PropTech firms claim new products will help lettings agents

Two PropTech suppliers are claiming their new products will help lettings agents in the future, especially in the light of the...

14 December 2018

From: Breaking News

Shock call to agents: Wear a body camera when you meet tenants

The controversial landlord Fergus Wilson says he has purchased a Body Worn Camera for £75 in a bid to avoid at...

27 November 2018

From: Breaking News

Good news - under 1% of tenancies end with deposit disputes

Fewer than one per cent of private tenancies end in a dispute over the deposit - and the figure is this...

22 November 2018

From: Breaking News

Rent Repayment Order issued - £4,000 in rent to be handed back

A landlord had been ordered to give back almost £4,000 that was paid to him while operating without a licence. The case...

29 October 2018

From: Breaking News

More lettings agencies expelled by TPO for unpaid awards

Two more lettings agencies have been expelled from The Property Ombudsman as a result of unpaid awards following disputes involving landlords...

21 September 2018

From: Breaking News

ZPG-backed Zero Deposit scheme signs up more independent agencies

More independent lettings agencies - Anthony Pepe, Let Leeds and Alexander & Co (formerly kaleidoscope Group) - have signed up to...

11 September 2018

From: Breaking News

Deposits: government urged to look at reform or alternatives

Just under a third of people moving from one privately rented property to another in the past two years had to...

13 August 2018

From: Breaking News

Mandatory inventories could still happen, says campaigning trade body

The Association of Independent Inventory Clerks says it still believes there is an opportunity for the government to introduce mandatory inventory...

27 July 2018

From: Breaking News

Hoe, Hoe, Hoe - TDS gives advice on how to avoid gardening disputes

An adjudicator with the Tenancy Deposit Scheme has given advice on how to avoid disputes over gardening this summer. Writing on the...

04 June 2018

From: Breaking News

Property law expert joins criticism of Right To Rent's 'Windrush failure'

A leading property disputes solicitor has joined a growing chorus of criticism of how Right To Rent will cope with issues...

30 April 2018

From: Breaking News

Property Ombudsman expels lettings agencies over payments issues

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...

26 March 2018

From: Breaking News

EastEnders praised for its depiction of rental deposit disputes

The Tenancy Deposit Scheme is sending its congratulations to the writers of an EastEnders storyline tackling problems in the private rented sector. A recent...

23 March 2018

From: Breaking News

TDS reveals dates for agents' training on deposits and adjudications

The Tenancy Deposit Scheme has announced new dates for its academy courses, delivering training on tenancy deposit disputes and adjudication to...

09 March 2018

From: Breaking News

Online database of rogue agents 'will save lives' say fire chiefs

The new online database identifying rogue letting agents and landlords will save lives according to the London Fire Brigade. We wrote about...

21 December 2017

From: Breaking News

Agents urged to sign petition demanding mandatory inventories

Letting agents and landlords are being urged by a trade body to sign a petition calling on the government to make...

02 November 2017

From: Breaking News

'Prepare for retaliatory eviction disputes' urges legal expert

A leading legal expert specialising in the private rental market says the sector should set up basic procedures to protect against...

01 November 2017

From: Breaking News

Agency spills the beans on the most common deposit disputes

A study by the Romans lettings agency group has highlighted common issues cited by agents and landlords deducting funds from a...

01 November 2017

From: Breaking News

Five weeks before one of lettings sector's biggest ever rule changes

One of the most dramatic changes in the UK’s private rental sector regulations is set to take place in five weeks...

23 October 2017

From: Breaking News

What exactly is “Fair” Wear & Tear

Wear and tear can be a highly contentious issue for many tenants and landlords; many arguments have arisen because of unclear definitions...

12 October 2017

From: Sponsored Content

Agents must communicate better with landlords and tenants says BTL expert

A leading buy to let expert is calling on agents to work more closely with landlords and tenants to improve communications...

05 October 2017

From: Breaking News

Agents reminded to create professional inventories for student tenants

Letting agents are being reminded of the importance of independent and professionally compiled inventories for individual students as they start or...

19 September 2017

From: Breaking News

Inventory clerks say it's no surprise lettings complaints are surging

The Association of Independent Inventory Clerks says it is not surprised the majority of complaints made to The Property Redress Scheme...

11 September 2017

From: Breaking News

Campaigning agent says key Housing Act is now as good as useless

Anti-deposits campaigning agent Ajay Jagota says the 2004 Housing Act - which actually came into effect in 2007 - may now...

30 August 2017

From: Breaking News

TDS launches new 'end of lease' guide for letting agents

The Tenancy Deposit Scheme has launched a new guide for agents, landlords and tenants on how to make concluding a lease...

25 August 2017

From: Breaking News

Deposits cap could lead to more disputes, inventory clerks warn

A leading trade body says a cap on damage deposits paid by tenants - as proposed by the government - could...

23 August 2017

From: Breaking News

Bizarre court case means tenant will have 'cheap rent for life'

A tenant appears to be entitled to pay sub-market rent for the rest of his life after a legal case involving...

21 August 2017

From: Breaking News

Trade body angry over misleading and distorted evictions report

The Residential Landlords’ Association has written an angry letter of protest to the Joseph Rowntree Foundation following the publication of what...

26 July 2017

From: Breaking News

BBC programme is wake-up call for lettings industry, says AIIC

The BBC’s reality programme The Week The Landlords Moved In should act as an eye-opener for the lettings industry when it...

21 July 2017

From: Breaking News

Mydeposits launches sharp attack on 'no-deposit' alternatives

The head of the parent firm of mydeposits is warning tenants and landlords tempted to enter into new ‘no-deposit’ schemes to...

29 June 2017

From: Breaking News

Agents sought by firm offering possible way around future deposits cap

An alternative to traditional deposits, already tested in the German rental market, is now being introduced into the UK - and...

28 June 2017

From: Breaking News

Rebecca Johnston, TDS Custodial Managing Director

Who are you? Rebecca Johnston What does it say on your business card? Managing Director (TDS Custodial) What is TDS Custodial? TDS Custodial is a government-approved...

09 June 2017

From: 60 Second Interview

Sorbet is the refreshing way for letting agents to organise maintenance inspections

Letting agents and property managers will soon have a new way to coordinate maintenance reports and inspections, thanks to a refreshing...

07 June 2017

From: Sponsored Content

Research reveals exactly why tenants lose all or part of their deposits

Research has revealed the top reasons tenants lose some or all of their deposits when they check out.    The survey of 2,588...

05 June 2017

From: Breaking News

TDS advising students on how to ensure deposits are returned

The Tenancy Deposit Scheme says the end of May usually triggers the annual movement of students from their rented properties -...

25 May 2017

From: Breaking News

Trade group wants new government to improve slow court process

The Residential Landlords’ Association is demanding that the new government improves the “slow, complex, and underfunded” system which means that it...

23 May 2017

From: Breaking News

Agency hands over £865 after students win deposit court case

A group of students in Bristol has won a court case after a lettings agency acting for a landlord deducted money...

23 February 2017

From: Breaking News

Fees ban 'highlights need for professional inventories' - claim

Professional independent inventories can save money for landlords at a time when tax changes threaten to make private letting for expensive...

22 February 2017

From: Breaking News

Think tank calls for more tenant-power in private rental sector

  The think tank IPPR has called for increased tenant-power within the private rental sector to give renters the kind of clout...

16 January 2017

From: Breaking News

Soaring deposits 'make inventories more important than ever'

The soaring cost of a private rental deposit - now approaching £1,000 - makes the need for an accurate inventory greater...

14 November 2016

From: Breaking News

Inventory clerks warn on tenants' poor rate of inventory sign-offs

The Association of Independent Inventory Clerks says it is concerned at the results of a survey suggesting 79 per cent of...

02 November 2016

From: Breaking News

More work to do to stop deposit disputes, say inventory clerks

An industry body says more work must be done to reduce the number of tenancy deposit disputes, despite recent improvements.   The Association...

21 October 2016

From: Breaking News

Agents invited to free seminars on lettings sector legislation

Letting agents and landlords across Scotland have been invited to check they are up to speed with current regulations at a...

13 October 2016

From: Breaking News

Managing your landlord clients’ expectations throughout the tenancy

As an Agent, understanding and managing your landlords’ expectations of their tenants and property is a necessary and sometimes difficult task....

05 October 2016

From: Sponsored Content

'Raise your standards' The Property Ombudsman tells letting agents

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

Number of tenancy deposit disputes reaches record high

The number of tenancy deposit disputes reached a record high in 2015-16, but still represents only a fraction of all deposits. Figures...

27 September 2016

From: Breaking News

Cleaning disputes lie behind half of students' retained deposits

Four out of 10 students lose well over a third of their deposits when they rent privately while at university or...

08 September 2016

From: Breaking News

Airbnb hits back at industry claims over 'unregulated' private lettings

Airbnb has hit back at a claim by the Residential Landlords Association that lets promoted by the firm effectively worsened London’s housing...

01 September 2016

From: Breaking News

Lettings technology firm sets out five worst causes of deposit disputes

Cleaning is the number one cause of disputes in the private rental sector since the introduction of tenant deposit protection in...

30 August 2016

From: Breaking News

Top tips for Preparing your Dispute Evidence

Suzy Hershman, Head of Dispute Resolution for mydeposits, covers her top tips for preparing your dispute evidence If I had a £1 for...

12 August 2016

From: Sponsored Content

Lifting the Lid on Deposit Disputes

Our latest infographic shows figures of how the majority of deposits are repaid at the end of tenancy and goes into...

05 August 2016

From: Sponsored Content

Deposit deductions – What you can and can’t claim for

When renting out a property, most landlords choose to take a deposit from their tenant prior to the tenancy starting. The...

29 July 2016

From: Sponsored Content

'Landlords need professional help' insist inventory clerks

Letting agents will be pleased to hear that landlords who manage all aspects of tenancies on their own are being warned...

09 June 2016

From: Breaking News

Landlords and agents face 'big clean up' as tenancies end

Landlords and letting agents are coming across increasingly dirty rental properties at the end of tenancies, as a study reveals that...

26 May 2016

From: Breaking News

New survey shows shocking problems for landlords not using letting agents

A new survey by insurer Direct Line for Business suggests that landlords who have not instructed letting agents to act for...

06 April 2016

From: Breaking News

Cleaning problems lie behind 60% of tenancy deposit disputes - claim

Poor cleaning leads to some 60 per cent of the 36,000 deposit disputes referred for adjudication each year according to tenancy...

22 March 2016

From: Breaking News

Average tenant spends over £500 on agent fees

The average tenant spends a total of £577.64 on letting agent fees, according to new research. The research, carried out by an...

17 March 2016

From: Breaking News

Anti-letting agent campaign wants tenants to 'rate' named agencies

The controversial campaign group ACORN, which has made headlines by protesting outside letting agency offices in Bristol, is launching a new...

24 February 2016

From: Breaking News

ARLA wants a 'Housing Court' to cover all lettings sector legal disputes

The Association of Residential Letting Agents wants a dedicated court or tribunal to deal with all property and housing related legal...

25 January 2016

From: Breaking News

Sean Hooker, Head of Redress, PRS

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

23 December 2015

From: 60 Second Interview

Bill-splitting facilities likely to expand amongst HMO tenants

An energy supply company that specialises in the lettings market has announced deals with three major businesses that allows it to...

01 December 2015

From: Breaking News

Almost two-thirds of enquiries to Ombudsman are about lettings issues

The number of enquiries concerning lettings issues received by The Property Ombudsman in the past year was almost double the number of...

20 October 2015

From: Breaking News

The Importance of Education for Letting Agents

A letting agent's life is a varied one, with the profession requiring agents to undertake a wide range of activities in...

16 October 2015

From: Sponsored Content

Inventory clerks urge basic communication to defuse deposit disputes

A formal tenancy deposit dispute could be defused by something as basic as a simple conversation, says the Association of Independent...

07 October 2015

From: Breaking News

Almost 50 per cent of tenants have property maintenance problems

Approaching 50 per cent of private tenants have experienced property maintenance issues with their agents or landlords. The figure comes through research...

01 October 2015

From: Breaking News

Students 'twice as likely as other private tenants to lose deposits'

Students are considered to be almost twice as likely to lose their deposit at the end of a tenancy than any...

23 September 2015

From: Breaking News

Renters consistently ignore tenancy rules - claim

A signed tenancy agreement is not worth the paper it is written as tenants are blatantly ignoring its terms and conditions...

18 September 2015

From: Breaking News

Simple discussion 'defuses 30% of tenant complaints' - claim

Tenancy deposit protection scheme mydeposits says almost a third of its notified disputes between tenants and agents or landlords do not...

12 August 2015

From: Breaking News

Inventory firm backs idea of property visits

An inventory software firm claims periodic visits by agents or landlords could lead to a reduction in damage to rental properties. The...

05 August 2015

From: Breaking News

Agents advised to be alert over student inventories

Student tenants risk losing thousands of pounds through items detailed in a property inventory going missing at the end of a...

16 July 2015

From: Sponsored Content

Redress scheme extends into mediation services

The Property Redress Scheme, one of the three approved ombudsman-style redress schemes for estate and letting agents, is expanding into small...

15 June 2015

From: Breaking News

TPO and Northwood take part in job swap

An officer from The Property Ombudsman Scheme (TPO) and a member of staff from Northwood recently switched roles for a week...

04 June 2015

From: Breaking News

Deposit dispute guide published for agents and landlords

A deposit protection scheme has published a deposit dispute best practice guide for letting agents and landlords. my|deposits has produced the document...

02 June 2015

From: Breaking News

Oh no, not another complaint...

OK, you’ve had your fun. Now let’s leave the regulators regulate and work for the public. If you don’t know what...

22 May 2015

From: Features

Landlords must register old tenancy deposits – now!

In 2007, the government introduced a compulsory deposit protection scheme as part of the Housing Act 2004 to help protect tenants...

22 May 2015

From: Features

Welcome for government's 'tenant security' proposals

The Chartered Institute of Housing has welcomed Scottish Government moves to make private renting more secure for tenants. In its submission to...

13 May 2015

From: Breaking News

Is Gazeal for real?

“More than 1 in 3 agreed property deals in England & Wales fall through… Gazeal is a new system for property sales,...

23 April 2015

From: Features

Zero Deposit Zero Deposit Zero Deposit