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KEYWORD "Property Ombudsman" - 74 RESULTS
Expelled! Six lettings agencies kicked out by Ombudsman

The Property Ombudsman has announced a slew of expulsions after six agents failed to comply with redress rules. They failed to abide...

12 August 2019

From: Breaking News

Government slated by Tory MP and agency chief over Sections 21 and 24

The chairman of Hunters estate agency, who is also a Conservative MP, has hit out at the government over its handling...

12 July 2019

From: Breaking News

Agents can cut complaints by adopting more PropTech, says guru

Letting agencies can reduce the number of complaints about the industry and improve their own customer service and relationships by improving...

26 June 2019

From: Breaking News

Expelled! Seven rogue letting agents kicked out of Ombudsman scheme

Seven agencies have been expelled from membership of The Property Ombudsman after failing to pay compensation awards made by TPO. All are...

03 June 2019

From: Breaking News

Redress scheme makes £25,000 award after “failings” by lettings agent

The Property Redress Scheme, one of the two government-backed redress operators for the lettings and sales service, has outlined its work...

23 May 2019

From: Breaking News

Agent fined for having only 'limited' redress cover through TPO

The Property Ombudsman has issued a reminder to all agents to ensure they have the correct redress membership to cover the...

23 May 2019

From: Breaking News

Agents made to pay record sum to consumers in 2018, says Ombudsman

The Property Ombudsman (TPO) has released its annual report for 2018, showing that for the first time the value of awards...

08 May 2019

From: Breaking News

Inventories ‘could be integral part of rental redress reform’ claim

Independent inventory reporting is the perfect complement to the government’s proposed housing reforms. That’s the view of the UK’s largest provider of...

08 March 2019

From: Breaking News

Redress scheme wants landlords to join now 'on a voluntary basis'

One of the existing two government-authorised redress schemes governing estate and letting agents has called on landlords to voluntarily join, ahead...

06 February 2019

From: Breaking News

Agents advertising weekly rent should show traditional ‘pcm’ figure too

The Property Ombudsman says agents can display weekly rents for homes they market - but they should be displayed alongside monthly...

29 January 2019

From: Breaking News

Mystery over missing agent being probed by trading standards

Mystery surrounds the whereabouts of a letting agent who appears not to be in any redress scheme, is being investigated by...

14 January 2019

From: Breaking News

Expelled! Two agencies kicked out of TPO for failing to pay awards

Two lettings agencies have been expelled from The Property Ombudsman scheme for failing to pay awards. One is OJ Residentials Limited trading...

05 November 2018

From: Breaking News

More lettings agencies expelled by TPO for unpaid awards

Two more lettings agencies have been expelled from The Property Ombudsman as a result of unpaid awards following disputes involving landlords...

21 September 2018

From: Breaking News

Agency expelled by TPO after 100 complaints, owing £419k in awards

An agency has been expelled from The Property Ombudsman after receiving over 100 separate complaints, and failing to pay over £419,000...

20 September 2018

From: Breaking News

CPRs; the opportunity

In our previous 2 blogs we have covered the definitions of the Consumer Protection from Unfair Trading Regulations (CPRs) and what...

29 August 2018

From: Sponsored Content

CPRs; the practicalities

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...

29 August 2018

From: Sponsored Content

Client Money Protection scheme launched by Propertymark

Propertymark has launched a new Client Money Protection system, Money Shield, with a support statement from much of the lettings sector...

23 August 2018

From: Breaking News

Kicked out: two lettings agencies expelled by The Property Ombudsman

Two lettings agencies have been expelled from The Property Ombudsman scheme. The first is Bower & Bower (B&B), a sales and lettings...

22 June 2018

From: Breaking News

Missing letting agent - a Church is amongst those owed money

It’s been revealed that a church is amongst those owed thousands of pounds by a letting agent who has gone to...

21 June 2018

From: Breaking News

Agency closes, boss disappears, and thousands owed to clients

A regional newspaper claims that a lettings agency has collapsed, its boss has gone to ground, and thousands of pounds are...

18 June 2018

From: Breaking News

Call for agents to use PropTech to help clean up their act

A leading PropTech entrepreneur has renewed his call for letting agents to use more technology to clean up their act when...

05 June 2018

From: Breaking News

Getting worse: complaints to TPO about letting agents soar 11%

The Property Ombudsman has issued its annual report for 2017 and it makes grim reading for the rental sector - there’s...

17 May 2018

From: Breaking News

Confirmed - mandatory Client Money Protection for all agents from next April

The government has confirmed that all property agents in England will need to be part of an approved Client Money Protection...

04 May 2018

From: Breaking News

Another redress scheme runs a special offer - this time for agents in NALS

The scramble for members amongst rival redress systems continues apace. Earlier this week The Property Ombudsman announced it was to waive joining...

25 April 2018

From: Breaking News

More industry backing for government's crackdown on agents

The Property Ombudsman is the latest property industry player to throw its support behind the introduction of mandatory qualifications and a...

04 April 2018

From: Breaking News

Property Ombudsman expels lettings agencies over payments issues

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...

26 March 2018

From: Breaking News

Veteran agent joins Proptech firm behind lettings scheduling tool

The veteran estate agent Michael Stoop has become a non-executive director of Sorbet, a PropTech company which has created a software...

06 February 2018

From: Breaking News

Agencies expelled from Ombudsman scheme for non-payment of rents

The Property Ombudsman scheme has today announced three expulsions of agencies as a result of non-payment of rent or awards. Firstly, a...

10 January 2018

From: Breaking News

Ombudsman launches latest phase of clampdown on rogue lettings agents

The Property Ombudsman scheme has launched the third and latest phase of its national campaign with the Chartered Trading Standards Institute...

14 November 2017

From: Breaking News

Agency probed by Trading Standards after complaints by tenants

A London letting agency with connections to Westminster council is now being investigated by the same council’s trading standards department. CityWest Homes...

16 October 2017

From: Breaking News

TPO extends rogue letting agency's ban by four years

The Property Ombudsman scheme (TPO) has extended its expulsion of a letting agency by an additional four years. Premier Property Management, based...

05 September 2017

From: Breaking News

TPO expels agency failing to honour compensation to landlord

The Property Ombudsman has expelled a London lettings and estate agency after it failed to honour a compensation payment to a...

24 August 2017

From: Breaking News

Tech firm says agents could reduce complaints - by using more tech

A PropTech firm claims more effective use of technology and automation by letting agents could reduce the number of complaints made...

03 August 2017

From: Breaking News

New referencing product aims to avoid problem highlighted by TPO

The software company behind a new product claim it helps agents comply with The Property Ombudsman’s code of practice on referencing...

26 June 2017

From: Breaking News

TPO makes year's biggest compensation award against letting agent

The annual report of The Property Ombudsman, released today, reveals that the largest compensation award of the year has been made...

22 June 2017

From: Breaking News

TPO expels two letting agencies after complex investigations

Two lettings agencies have been expelled from The Property Ombudsman redress scheme.   As we reported when the story broke yesterday afternoon, one...

18 May 2017

From: Breaking News

Two letting agencies expelled from The Property Ombudsman redress scheme

Two lettings agencies have this afternoon been expelled from The Property Ombudsman redress scheme. In one case, TPO expelled Lettings Solutions Ltd...

17 May 2017

From: Breaking News

Agents beware: new campaign to catch those ignoring law on fees

The Property Ombudsman and the Chartered Trading Standards Institute have announced a second phase of their campaign to tackle letting agents...

28 March 2017

From: Breaking News

Property Ombudsman backs consumer approval scheme

The Property Ombudsman scheme is backing a national campaign to help more consumers find reputable and trusted businesses and services.    Consumers are...

22 March 2017

From: Breaking News

Agent must pay £5,000 'no redress' fine to local council

The operator of a troubled letting agency in Huddersfield has had until this week to pay a £5,000 fixed penalty notice...

23 February 2017

From: Breaking News

Controversial lettings agency shuts office with no notice

A letting agency at the centre of a controversy following a ruling by The Property Ombudsman has shut its office and...

15 February 2017

From: Breaking News

NALS 'fair fees' agents committed to making fee ban work

The NALS ‘Fair Fees Forum’ - set up before last week’s announcement on the banning of letting agency fees levied on tenants...

29 November 2016

From: Breaking News

New TPO guidance for letting agents on entering properties

The Property Ombudsman has issued new guidance concerning obtaining express consent from a tenant before accessing a property. The change comes as a...

02 November 2016

From: Breaking News

Agents' fees: Ombudsman and Trading Standards in new initiative

The Property Ombudsman scheme and the Chartered Trading Standards Institute have joined forces to tackle lettings agents that are breaking the...

25 October 2016

From: Breaking News

Lettings chief to head agency chain after veteran CEO bows out

Michael Robson is to step down from Andrews Property Group after 35 years at the helm. He will stay with the company...

11 October 2016

From: Breaking News

'Raise your standards' The Property Ombudsman tells letting agents

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

More details emerge of agents expelled by The Property Ombudsman

On Friday afternoon Letting Agent Today broke the news of four letting agencies being expelled by The Property Ombudsman - and...

03 October 2016

From: Breaking News

The Property Ombudsman expels four lettings and estate agencies

Four separate estate and letting agencies have been expelled from membership of The Property Ombudsman and from registration for lettings redress...

30 September 2016

From: Breaking News

Ad watchdog steps in as agency shows wrong ombudsman logo

The Advertising Standards Authority has stepped in to ensure that a letting agency displays the correct logo for the redress organisation...

28 September 2016

From: Breaking News

Franchise giant takes first steps on Orkney Islands

The UK's largest franchise agency has expanded into the Orkney Islands.  Belvoir's Amjed Rasul, owner of its Inverness franchise, has acquired Orkney...

13 September 2016

From: Breaking News

TPO wants letting agency industry's views on Client Money Protection

Lettings agents are being invited to take part in a national online survey launching today and seeking to get an industry-wide...

01 September 2016

From: Breaking News

NTSEAT in the spotlight at The Property Ombudsman conference

The team leader of the National Trading Standards Estate Agency Team is amongst a bevy of experts on a panel at...

08 July 2016

From: Breaking News

Labour MP tells Commons letting agents are completely unregulated

A Labour MP has told the House of Commons that letting agents are “completely unregulated” and that tenants are being “held...

09 June 2016

From: Breaking News

The Property Ombudsman sees 14 per cent surge in lettings agent members

The Property Ombudsman scheme has reported a 14 per cent increase in lettings membership since the government made it a legal...

06 June 2016

From: Breaking News

TPO expels two letting agencies now banned from redress schemes

As we reported yesterday, The Property Ombudsman has expelled two letting agencies and is warning consumers about the firms, which are...

05 May 2016

From: Breaking News

Two agencies expelled from TPO and barred from other redress schemes

Consumers are being warned by The Property Ombudsman redress scheme about the actions of two lettings agents based in Southampton.  Both agencies,...

04 May 2016

From: Breaking News

Ex-Property Ombudsman Hamer to advise ARLA and NAEA

The former Property Ombudsman, Christopher Hamer, is to be a special advisor to the National Association of Estate Agents and the...

02 December 2015

From: Breaking News

Another boost for Fixflo as it links with PRS and mydeposits

Repairs software provider Fixflo - which last week entered into a partnership with The Property Ombudsman scheme and The Deposit Protection...

23 November 2015

From: Breaking News

Council's new powers to fine agents flouting redress schemes

One of Britain’s largest local authorities has beefed up its powers so it can issue fines of up to £5,000 on...

12 November 2015

From: Breaking News

TPO and DPS team up with Fixflo for repairs software

The Property Ombudsman scheme and The Deposit Protection Service are entering into a partnership with software specialist Fixflo to create a...

12 November 2015

From: Breaking News

Right To Rent: Ombudsman tells agents to get landlords' written consent

The Property Ombudsman has warned letting agents not to forget their responsibilities under the Right To Rent immigration checks that become...

30 October 2015

From: Breaking News

Almost two-thirds of enquiries to Ombudsman are about lettings issues

The number of enquiries concerning lettings issues received by The Property Ombudsman in the past year was almost double the number of...

20 October 2015

From: Breaking News

Property Ombudsman expels central London letting agency

Bruten & Co Limited, a sales and lettings agent based in Notting Hill Gate, London, has been expelled from membership of...

03 September 2015

From: Breaking News

Ombudsman promotes accredited landlord scheme

The Property Ombudsman, Christopher Hamer, has announced his support for an accredited landlord's scheme in Sunderland.  Sunderland City Council's Accredited Landlord’s Scheme...

27 August 2015

From: Breaking News

Redress chief names councils strongest on policing agents

Unitary local authorities where trading standards and environmental health teams work to the same objectives are more successful at clamping down...

30 July 2015

From: Breaking News

Agent upset at lack of redress prosecutions

A letting agent is angry that there has not been a single prosecution in his region as a result of agencies...

27 July 2015

From: Breaking News

Agent expelled by one redress scheme, suspended by another

Allen & Crane Estates, a sales and lettings agent based in Burnham near Slough, has been expelled from membership of The...

21 July 2015

From: Breaking News

11 agents fined £37k for not joining redress schemes

Eleven letting agencies in just one city have been fined a total of £37,000 for not being members of any of...

21 July 2015

From: Breaking News

Agency expelled by Ombudsman after series of failures

An agency has been expelled from The Property Ombudsman scheme for a minimum of two years after failing to comply with...

13 July 2015

From: Breaking News

How to ride the digital wave legally and fairly

The internet and rapidly evolving digital landscape has revolutionised the way people buy and sell properties. With some reports suggesting 95 per...

03 July 2015

From: Features

Scotland wins representation on ARLA board

Scotland is to be officially represented within the Association of Residential Lettings Agents with the appointment of a Your Move area...

02 July 2015

From: Breaking News

TPO and Northwood take part in job swap

An officer from The Property Ombudsman Scheme (TPO) and a member of staff from Northwood recently switched roles for a week...

04 June 2015

From: Breaking News

A victory V sign to the housing sector?

The Conservatives’ election victory came as a surprise, so much so that television pundits spent all night after the vote rubbishing...

15 May 2015

From: Features

TPO director warns anti-landlord government

A new director of The Property Ombudsman in Scotland and chief executive of one of that country’s major letting agencies ia...

14 May 2015

From: Breaking News

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