Archive

Airbnb is undertaking a widespread social media campaign in the UK about its attempts to crack down on anti-social behaviour and...

The 2021 ESTAS Customer Service Awards are to be held on Friday June 11. For the first time the awards will host...

Deposit alternative service flatfair has been named as one of the top 50 start-ups to work for in London. Recruitment platform Tempo...

Here is a quick read focusing on 5 things you can check your business is doing while on your tea break....

It’s a given these days that your business needs to be on social media. Consumers spend a large portion of their...

A council has won a planning appeal banning the use of a property for short lets - considered a landmark case...

A new web platform is launching encouraging reviews of landlords - but it claims not to be another opportunity for tenants...

Three more agencies have signed up to the ESTAS customer review platform. The arrival of Newton Fallowell, Lovelle and Goodchilds - all...

The ESTAS has launched a new tool which it says will help agents get in pole position for when the market...

Lettings payment automation provider PayProp has won a Gold Trusted Service Award from online reviews platform Feefo. The PropTech firm was deemed...

A council getting government cash for rental enforcement is using it to introduce a review service allowing tenants to comment on...

The ESTAS, the national customer service awards recognising the best agents, brokers and suppliers, closes for entry at the end of...

A landlord has been ordered to pay almost £20,000 and has been told by a judge that he was meaner than...

A short lets firm that describes itself as an “Airbnb management service” is launching an advertising campaign to woo landlords away...

You don’t need to go far for news about the UK lettings market. From the banning of tenant fees to proposed...

An inventories supplier is advising that the growing number of sub-letting scams can be reduced by regular property visits by agents...

ESTAS, the national customer service award scheme which recognises estate and letting agents,  conveyancers and mortgage advisors, has now fully launched...

A Labour council is leading a trial by local authorities of a new digital platform that checks whether agents, landlords and...

The growing chorus of calls to professionalise the short lets sector has won influential backing from a senior PropTech entrepreneur. Neil Cobbold...

A police force has issued a warning to agents and owners of short-let properties to look for signs of modern slavery...

A letting agency has denied that 'highly toxic' gas is leaking into one of its tenant's homes in Worcester. Leaders has said...

A respected transfer agent who has been selling lettings businesses for 25 years has issued a warning that tenant-find let-only portfolios...

What is your business?    Bonds Estate Agents, the modern hybrid agent bridging the gap between the traditional high street agent and online...

A council tenant has been fined £100,000 and evicted because he let out his flat via Airbnb.  The Times reports that Toby...

A European law firm has set out a critique of the driving forces behind Build To Rent - and it says...

Two landlords will this evening be seen securing the £16,000 they are owed by a rogue lettings agent - and TV...

With the Tenant Fee Ban obliterating a key income stream, letting agents should be looking at ways they can increase the...

A controversial review website which says it identifies “good (and bad) letting agents” has introduced tools aiming to reduce disputes at...

A buy to let investment service says its podcasts are now downloaded over 200,000 times a month and it has an...

Another online lettings agency launches in March with a claim that it “will streamline and automate the majority of admin tasks...

A controversial review website which says it can be used to identify “good (and bad) letting agents” has won the backing...

The area of staffing can be a very uncomfortable one, but as the future of the lettings industry crystalises, it’s clear...

A students’ union is the latest body to partner a review platform allowing renters to give their verdict on dealing with...

What is the biggest challenge in estate agency today? At the risk of sounding flippant, selling houses! It’s a unique industry...

Build To Rent operator and long-term volume landlord organisation Grainger says it is pioneering five-year leases “in a bid to overhaul...

The Observer newspaper has published a story alleging that a London lettings agency “pressured” prospective tenants into accepting accommodation without viewing...

Local media in Bristol say politicians in the city are considering supporting a controversial website that allows tenants to rate and...

Oxford’s Labour council has given its support to a lettings review website because it claims it will help drive up the...

A new online platform says it allows renters and landlords to review each other and give Trustpilot-style ratings - but it...

The ESTAS Group has just announced record entries for its 2018 letting and estate agents awards.  The national award scheme - which...

A portal which allows renters to review their lettings experiences and which encourages agents to buy and download tenants' references has...

A controversial review website which says it can be used to identify “good (and bad) letting agents” claims that its aim...

Newham council in London has published the UK’s first ever ratings scheme for letting agents, in which firms receive anything from...

Newham council is to set up the UK’s first letting agents rating scheme to protect residents and landlords from rogue agents.   The...

With a host of changing regulations hitting the private rental sector, some landlords may be put off using letting agents, but...

Over 1,000 guests celebrated the success of the industry at the 14th annual ESTAS awards on Friday. The event, which is sponsored...

A Liberal Democrat spokesman has used a lettings sector trade body website to outline his party’s support for a range of...

Bristol lettings agency Livnlet has told the Advertising Standards Authority it is removing four testimonials from its website after a complaint...

A review website called Marks Out Of Tenancy relaunches next month to provide what its creator calls a “trusted platform on...

A property management service claims there has been an “explosion” in the number of short lets undertaken through Airbnb and similar...

  The ESTAS Group, which runs the national customer feedback scheme and produces the largest annual awards event for the residential agency...

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

Despite typically having to pay for the privilege of having a background check conducted on themselves, most renters don’t perform the...

It is safe to say that in the cyber world of today, a reviewing culture has been born. We have review...

As agents, you know that there is so much more to the home-buying process than simply choosing a perfect home, but...

Agency review site raterAgent has teamed up with lettings industry supplier Fixflo to launch a letting agent of the month award.  Any...

Over 7,000 responses have been received in the second round of consultation over the Scottish Government’s proposals for private rental sector...

The rising phenomenon of agent-rating and review websites is a topic that seems to have caused considerable division and controversy among...

Belvoir has launched a new apprenticeship scheme for would-be letting agents.  Working alongside qualifications consultancy LMPQ, Belvoir will be offering talented young...