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KEYWORD "Telephone" - 55 RESULTS
Advice for letting agents now seeing 10 times number of calls

An ex-ARLA supremo says technology is the best way for letting agents to cope with a huge rise in telephone calls. ARLA...

12 September 2023

From: Breaking News

New PropTech feature follows year of work with agency group

A new PropTech product is being launched today following a year of research involving the Leaders Romans Group. Inventory Hive’s new diary-management/maps...

26 June 2023

From: Breaking News

Tory call for rental regulations to be changed to boost supply

A prominent Welsh Conservative politician has called for a reform of the strict measures imposed on the private rental sector in...

12 August 2022

From: Breaking News

Danny Wyrwoll, Sales & Marketing Director at Glide

Who are you and what does it say on your business card? Sales & Marketing Director What is Glide and what does...

11 July 2022

From: 60 Second Interview

Lettings agency ‘disappears’ leaving landlords and suppliers in the lurch

A lettings firm specialising in holiday properties is reported to have disappeared with all items taken from its office and calls...

11 March 2022

From: Breaking News

Agency ceases trading and names insolvency team to handle fall-out

A two-branch lettings agency in Hertfordshire has ceased trading and says it will soon be placed into creditors’ voluntary liquidation. A statement...

01 March 2022

From: Breaking News

Online lettings agency being sold in ‘distressed sale’

The online lettings agency Howsy is reported to have been acquired by a national chain after a ‘distressed sale’ following its...

22 February 2022

From: Breaking News

Trading Standards clampdown on rogue letting agents

A local Trading Standards team is clamping down on rogue letting agents. Devon, Plymouth, Somerset and Torbay Trading Standards Service has launched...

23 June 2021

From: Breaking News

Beware of property and other investment scams - warning

The Citizens Advice consumer charity is warning that fake investment scams are amongst the fraudulent activity that’s on the rise across...

23 June 2021

From: Breaking News

Agent uses council to secure electrical inspection at private flat

A local authority has explained its role in ensuring that a private landlord could arrange for an electrical safety inspection to...

02 June 2021

From: Breaking News

Government reveals details of arrears mediation scheme

The government has at last released details of its mediation scheme - this was hinted at when Housing Secretary Robert Jenrick...

08 April 2021

From: Breaking News

Agents told to prepare for post-lockdown rentals rush

Agents must be ready for an influx of new business according to outsourced telephone and live chat service Moneypenny. Its latest figures...

24 March 2021

From: Breaking News

It’s Time To Talk About PropTech

Real estate as an industry has remained unchallenged throughout all of these years. For the industry worth more than 217 trillion...

19 March 2021

From: Sponsored Content

Auction success vindicates agency’s move to live-stream format

High end agency Savills says it’s raised over £270m in nine auctions this year, with an average sold price of over...

22 December 2020

From: Breaking News

Controversial council files new version of licensing proposal

A controversial Labour council that locked horns with the government over landlord licensing is now submitting a new proposal for its...

15 December 2020

From: Breaking News

Tenant in arrears? Text them - phone calls are so intimidating…

Most tenants claim they are “intimidated” when agents or landlords telephone them about arrears - and they would much prefer a text. A small...

09 October 2020

From: Breaking News

Buy to let bidders help virtual auctions hit new highs

Savills latest remote auction in 2020 saw £40m raised with 90 lots sold bringing the total value of property sold in 2020...

08 October 2020

From: Breaking News

Evictions could be avoided by new rental mediation service

A new service claims it could help to avoid arrears by mediating in disputes between tenants and landlords or their agents. The...

14 July 2020

From: Breaking News

Revealed - where rents are almost 11% up year-on-year despite lockdown

We’re familiar with the rental market being strong across England - now there’s news of it doing well north of the...

09 June 2020

From: Breaking News

Safety first with a light-hearted video explains how viewings work

** This Bank Holiday Monday both Letting Agent Today and Estate Agent Today look at how agencies have modified offices and protocols...

25 May 2020

From: Breaking News

Eviction ban ‘not to be extended beyond late June’ - claim

A landlord website claims the current ban on evictions is not to be extended beyond its scheduled close of June 29...

20 May 2020

From: Breaking News

Keepy-Uppys, press-ups and team merchandise keep agency fighting fit

Lenwell is a busy lettings agency covering Luton, Dunstable, Bedford, Milton Keynes, Biggleswade, Hitchin and Northampton - and now, busy in...

08 May 2020

From: Breaking News

Mediation bid to keep agents, tenants and landlords out of court

One of the official redress operators - Property Redress Scheme - has launched a tenancy mediation service for agents, landlords and...

28 April 2020

From: Breaking News

Conquering Corona: new webinars, contingency plans, trade groups info

Hello and here’s the next batch of guidance and advice from different sectors of the industry, many from influential trade groups. It’s...

19 March 2020

From: Breaking News

One agent’s bid to restore reputation destroyed by employee

A lettings agency owner has spoken about his bid to restore his firm's reputation after it was destroyed by a former employee. Earlier...

21 February 2020

From: Breaking News

Revealed: Why council's lettings fine was slashed by £28,000

A compliance consultant has explained why a local council’s penalty on a rogue landlord - initially £31,499 - was slashed to...

10 December 2019

From: Breaking News

Agent's fury at three month delay in getting proof of CMP policy

A lettings agent says she has just spent three months trying to get evidence of her Client Money Protection policy -...

22 August 2019

From: Breaking News

Agents shouldn't rely on voicemail, insists phone answering service

Telephone answering service Moneypenny says agents’ missed calls typically double during the summer months while staff are on leave - meaning...

19 August 2019

From: Breaking News

Crisis for agents as banks set to insist on individual client accounts

Lloyds Bank appears to have contacted at least some of its letting agent clients to say that it is closing all...

08 August 2019

From: Breaking News

Students want three year tenancies, cleaning and faster responses

A survey of 500 undergraduates has given a rare insight into what they want as accommodation priorities.  The study, by a landlord...

28 May 2019

From: Breaking News

Fury over lettings agency owing thousands to landlords and tenants

A lettings agency in the West Midlands is reported to have closed its two offices at short notice, leaving clients angry...

22 May 2019

From: Breaking News

Right To Rent breaches human rights, High Court rules

The High Court has ruled that the government’s Right to Rent scheme breaches human rights law. Under the Right to Rent landlords are...

01 March 2019

From: Breaking News

Complaint over agency's 'misleading' multiple telephone numbers

A lettings agency has agreed to amend its website after a complaint to the Advertising Standards Authority over its use of...

09 January 2019

From: Breaking News

Mystery surrounds lettings agency bringing in liquidators

The lettings agency Elet, based in Harrogate, has appointed liquidators.  A Letting Agent Today reader spotted an announcement about the move in...

20 July 2018

From: Breaking News

Prime Central London agent teams up with interior designer and retailer

Prime central London lettings agency Draker has teamed up with a luxury interiors retailer and interior designer to launch what it...

19 July 2018

From: Breaking News

Confirmed - credit card surcharge ban DOES apply to letting agencies

The Treasury has confirmed to Letting Agent Today that the ban on credit card surcharges which came into effect in recent...

16 January 2018

From: Breaking News

Supervision order after campaign of harassment against letting agent

A man is reported to have launched “a campaign of harassment” against a lettings agent just an hour after signing a...

07 December 2017

From: Breaking News

Newspaper-backed online site aims to bypass lettings agencies

A new online service backed by newspaper publisher Trinity Mirror says it wants to enable tenants to bypass lettings agents. HomeRenter offers what...

07 November 2017

From: Breaking News

Mandatory agents' training: Agency groups back government proposal

Agency groups have spoken in favour of the government’s call for letting agents to be trained as a mandatory part of...

03 November 2017

From: Breaking News

Countrywide gets its Mojo back with latest online venture

Countrywide is reported to be launching its next online offer - a mortgage brokerage called Mojo Mortgages - early next year. The...

25 October 2017

From: Breaking News

Inquest into well known agent hears of missing rent money

An inquest into the suicide of a well known local estate agent in the West Country has heard that there had...

03 July 2017

From: Breaking News

London council to probe 'growing concerns' about short-term lets

Kensington & Chelsea council in central London has set up a series of hotline services and a working party to investigate...

19 April 2017

From: Breaking News

Tenant's forgotten £5,250 deposit is just the tip of the iceberg

A tenant has been tracked down after a year-long exercise and has now picked up the deposit he forgot to collect...

12 April 2017

From: Breaking News

NALS offers member-agents free legal helpline and support

The National Approved Letting Scheme is linking with legal firm Moore Blatch to offer member agents access to a free legal...

14 February 2017

From: Breaking News

'Missing' letting agent in police probe issues statement after stroke

A letting agent whose office closure prompted a police investigation has issued a statement saying she has had a stroke.   The agency, Drake...

05 December 2016

From: Breaking News

Carl Brignell, Elite Panel Management Director

What does it say on your business card? Just ‘Director’ – I’m involved in every area of the business at the moment. What...

01 July 2016

From: 60 Second Interview

Tenant's attack on letting agent 'was ignored by police'

A tenant has been found guilty of an assault of a letting agency staff member and has been ordered to do...

11 March 2016

From: Breaking News

Are you wasting your money on property portals?

So you’ve decided to advertise on Rightmove, Zoopla or another online property listing agent. You’ve agreed the budget, made the bold...

07 March 2016

From: Sponsored Content

Lawyers call for more landlords to join challenge over Foxtons' fees

The London legal firm Leigh Day - which last week announced it was leading a legal action on behalf of 55...

29 February 2016

From: Breaking News

Sharp rise in lettings calls according to Moneypenny's market barometer

There has been a sharp rise in lettings-related calls taken by answering service Moneypenny in the third quarter of the year. In...

09 October 2015

From: Breaking News

Drunk letting agent reported to have lied about his name

A letting agent is reported to have lied to police about his name when he was tracked down by officers investigating...

22 September 2015

From: Breaking News

NALS acts to help victims of 'closed' rogue letting agency

The National Approved Letting Scheme has acted about the mystery surrounding the future of east of England letting agency Kirby Property...

03 August 2015

From: Breaking News

Mystery surrounds fate of 'closed' letting agency

Mystery surrounds the fate of Kirby Property Management, a letting agency with offices at Cambourne, Cambridge and St Neots in the...

31 July 2015

From: Breaking News

Everything Lettings limited, we really do provide what it says on the tin.

Like our: 24 Hour Emergency telephone answer service for your landlords and tenants. Letting agents and portfolio managers are increasingly being asked...

13 May 2015

From: Sponsored Content

James Villarreal, CEO of Glide

Q: What does it say on your business card? I like the flexibility of roles so I do not have a title...

22 April 2015

From: 60 Second Interview

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