Tenants want a place they can call home—somewhere comfortable, safe, and problem-free. But when things start going wrong, complaints can pile up quickly, and it’s letting agents who bear the brunt of the frustration. In the UK, tenant complaints tend to follow the same patterns, with some issues cropping up time and time again. Whether it’s heating failures in the winter or plumbing problems that just won’t go away, these problems can lead to unhappy tenants and, ultimately, more work for you.
So, what are the top complaints tenants have, and how can they be tackled before they become a major hassle?
1. “My Heating Isn’t Working!”
Cold homes and no hot water—two of the biggest frustrations for tenants, especially when temperatures drop. Heating systems breaking down at the worst possible time can leave tenants feeling neglected and unhappy.
2. “There’s a Leak… Again.”
From dripping taps to hidden pipe leaks, water issues can quickly escalate from a minor annoyance to a full-blown problem. Left unchecked, they can lead to damp, mould, and costly repairs—not to mention unhappy tenants who feel like they’re being ignored.
3. “What’s That Smell?”
Damp and mould are more than just an eyesore—they can cause health concerns, making tenants feel uncomfortable in their own homes. Condensation build-up, poor ventilation, and hidden leaks can all contribute to the problem, leaving tenants frustrated when they don’t see improvements.
4. “The Lights Keep Flickering!”
Electrical issues can be both annoying and dangerous. Faulty wiring, outdated systems, or overloaded circuits are common problems in rental properties, and when tenants feel their safety is at risk, they won’t hesitate to complain.
5. “Why Is It Taking So Long?”
Perhaps the most common complaint of all—slow responses and delayed repairs. Whether it’s waiting weeks for a small fix or a recurring issue that hasn’t been properly addressed, nothing frustrates tenants more than feeling unheard.
The Solution? Leave It to FMS Up Keep
Handling these complaints can be overwhelming, but the good news is—you don’t have to do it alone. At FMS Up Keep, our goal is to make property maintenance stress-free for letting agencies. We take care of everything from preventative maintenance to urgent repairs, ensuring tenants stay happy and letting agents stay focused on running their business.
By trusting us to manage your maintenance needs, you can reduce complaints, improve tenant satisfaction, and avoid the headaches that come with constant callouts. Whether it’s plumbing, heating, electrical, or general upkeep, we’ve got it covered—so you don’t have to worry.
Let’s work together to keep your tenants happy and your properties in top condition.
Feel free to contact us at 0203 148 8884 or email [email protected] We’re here to answer any questions and will get back to you promptly.