Why not offer a professional Out of Hours Service in 2015

Do you really want you staff answering mobile phones out of office hours, do you really want your contractors taking calls from your tenants dealing with scenarios like those below

You're probably familiar with some, if not all, of the pitfalls of trying to cover emergency Out of hour's scenarios, especially given that 8 out of 10 calls taken within property management can be dealt with in hours and it's your tenants that think otherwise. Many of our clients ask us about managing out of hours emergency calls, as they are unhappy with their current set-up or have nothing in place at all. At Everything Lettings we believe that every one of our clients and their tenants deserves to have a rapid and professional response to an emergency call, whether it need assistance or not. And in most cases, just giving a tenant someone to talk to and providing over the phone advise is often enough until the issue can be dealt with in normal working hours.

We know that managing an out of hours emergency helpline in-house is a mammoth task for you, as trying to rota staff or yourself to be on call then juggling a panel of contractors are just two of the issues to contend with. We know have an increasing number of our clients and letting agents are using the Everything Lettings Out Of Hours emergency helpline but with their own chosen contractors attending for them.

Roy Fuller Managing Director at Everything Lettings explains that: with my many years' experience in panel management and customer service the Out Of Hours service we provide is the out-of-hours solution the industry has been looking for.

As standard we offer a 24/7 Home Emergency Helpline with an appointed number for your brand, meaning one single point of contact for you or your clients. You can choose to use our panel of round-the-clock qualified contractors, or we can simply instruct your own local contractors to attend for you. In both cases we are on hand to give support over the phone, or attend and stabilise the situation or to administer a permeant repair in one visit.

"We also know providing Out Of Hours cover it's more than just finding an available locksmith or calling a tenant to tell them when the contractor will arrive, it's cutting down the resulting paperwork, invoicing and reporting that eats into a property manager's time the following day. The Everything Lettings Out Of Hours cover also takes away some of the hassle of property management - by reporting back to our clients online backed up with auto e-mail updates, so they are informed as soon as they come into the office from a busy weekend or just overnight.

If you use ours or your chosen local contractors we have a very strict process in place for making sure they are complaint, meet the latest regulation and we operate a single point for invoicing. So why make 10 'phone calls every time there's an emergency when your clients can make just one to our Out Of Hours service and free up your time so you can grow and progress your business.

If you would like to find out how your business can benefit from having in place an Out Of Hours service and partnering with Everything Lettings, contact us today for a without obligation consultation.

Tel: 0844 272 2442: mobile 07970840561 or email orders@everything-lettings.co.uk