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KEYWORD "customer" - 101 RESULTS
Specialist accommodation listings service recruits extra staff

Student accommodation listings service StuRents has added three new hires as it expands. Chris Glen is the new head of customer success....

02 May 2024

From: Breaking News

Lloyds Banking Group rental project now has 2,000 properties

Citra Living, part of Lloyds Banking Group, is to bring more than 150 new family homes to the rental market in...

30 April 2024

From: Breaking News

ESTAS announce new PropTech headline partners for 2024

The ESTAS, the customer review and awards platform, has unveiled new headline partners for 2024. Reapit and PayProp will become the Headline...

29 April 2024

From: Breaking News

Tax Alert - Agents can urge landlord clients to take part in pilot scheme

HMRC has launched a pilot for the proposed Making Tax Digital service for quarterly reporting - and agents can sign up...

26 April 2024

From: Breaking News

Build To Rent claims it already conforms with Reform Bill ideals

A trade body representing Build To Rent operators claims that the sector “already accommodates the Bill’s proposals” in terms of tenants’...

26 April 2024

From: Breaking News

New Holiday Lets booking system rivals hotels, says supplier

PropTech firm Pikl is launching an insurance-backed cancellation product specifically for holiday lets that will enable operators to offer the same...

24 April 2024

From: Breaking News

Big HMRC fines for agents prompt Anti-Money Laundering guidance

Recent substantial fines issued by HMRC are a harsh reminder to agents to ensure that their Anti-Money Laundering policies are up...

23 April 2024

From: Breaking News

Seasoned lettings expert joins regional agency

A seasoned lettings expert has been taken on to boost the success of an agency branch in Surrey. James Clarke, with 25...

19 April 2024

From: Breaking News

ESTAS Change: new principal partner for this year’s awards event

The ESTAS awards event in October has a new principal partner. It’s Landmark Information Group, which includes Landmark Estate Agency Services, Searchflow,...

12 April 2024

From: Breaking News

OnTheMarket expansion continues as it signs large multi-branch agency

Seymours, one of the largest independent agency networks operating in the South East of England, is to advertise its lettings and sales...

09 April 2024

From: Breaking News

I’m Making You An Offer! - PropTech in Dragons Den-style pitch

A major technology programme has secured what it calls “a landmark co-investment partnership” with Propertymark and the Tenancy Deposit Service group.  And...

09 April 2024

From: Breaking News

Agency aims for high-end market with rebrand and new appointment

Curchods is making a bid to expand its activities in the high end Surrey market with a rebrand of its latest...

09 April 2024

From: Breaking News

Agency appoints seasoned management figure as new director

Lettings and property management agency Xenia Lettings has appointed a new director.  Daryl Tomlinson first entered the industry in 2007 as a...

04 April 2024

From: Breaking News

Industry boss slams government for ‘grandstanding’ on rent issues

HomeLet and Let Alliance’s chief executive Andy Halstead has called for less “government grandstanding” and more direct action to recognise the...

03 April 2024

From: Breaking News

Build To Rent sector creates its own Code of Practice

A fledgling trade body has introduced what it calls “principles for a new Build to Rent Code of Practice that will...

02 April 2024

From: Breaking News

Lettings Helpline and legal advisors hailed as major success

Propertymark says its Lettings Helpline for agent members in England and Wales has become “an essential membership benefit for dealing with...

28 March 2024

From: Breaking News

Father and Son win big at agency awards ceremony

The Belvoir 2024 Annual Awards have crowded a father-and-son franchisee pairing as the big winners. Paul Wallace-Tarry and his son Richard Wallace-Tarry...

28 March 2024

From: Breaking News

Renting cheaper than owning for most first time buyers says Halifax

For first time buyers, renting is cheaper than buying in most of the UK according to new data from the Halifax.  London, the...

27 March 2024

From: Breaking News

Homes Under The Hammer - good times are here for auctions

There appears to be more evidence that these are good times for auctions. Network Auctions says it’s witnessed a sales surge, with...

26 March 2024

From: Breaking News

OnTheMarket hits record high advertising totals

OnTheMarket continues on its path to try to become the number one property portal, with a boast that it has a...

25 March 2024

From: Breaking News

Growing agency claims it’s in UK’s top three per cent

Birmingham property agency Davidson Estates has completed the first of what it pledges to be a number of acquisitions with the...

22 March 2024

From: Breaking News

Give tax perks to renters to help them buy, urges think-tank

A think tank is urging the UK government to consider tax perks for private renters to help them save faster for...

20 March 2024

From: Breaking News

Energy Efficiency - new RICS standard for agents to launch this year

The Royal Institution of Chartered Surveyors has launched a new Residential Retrofit Standard in a bid to help the housing industry...

19 March 2024

From: Breaking News

Big customer satisfaction win follows agency’s eight year campaign

Knight Frank’s residential operation has won the ‘Best Customer Satisfaction Strategy Award’ at the UK Customer Satisfaction Awards 2024. The agency says its...

18 March 2024

From: Breaking News

Family-owned agency signs up to deposit alternative supplier

Family-owned agency Boydens has signed a deal to offer deposit alternative service Reposit to landlord clients. Paul Buck, a representative of Boydens,...

14 March 2024

From: Breaking News

Banks Closing Pooled Client Accounts - agents urge government action

Propertymark is urging the government to tackle the problem of banks closing down undesignated or pooled client accounts of letting agents. HM...

13 March 2024

From: Breaking News

Franchisee snaps up rival independent after 14 years

A Hunters franchisee has made his first acquisition - after 14 years. Lester Hurst, who has owned the Otley and Ilkley branches...

12 March 2024

From: Breaking News

OnTheMarket begins new charm offensive to win agents

OnTheMarket is starting another round of its Town Hall in-person sessions - once again in a bid to win agents. Jason Tebb...

07 March 2024

From: Breaking News

London lettings agency expands network with 14th branch office

London lettings agency Martyn Gerrard has opened a new flagship office in Hampstead, expanding its network across the North and Northwest...

06 March 2024

From: Breaking News

Agency pays £20,000 to employee for Injury To Feelings

A high profile lettings agency has had to pay almost £22,000 in damages to an employee who raised concerns about safety...

01 March 2024

From: Breaking News

Agency launches Platinum Homes service for high-end lettings

Home Counties agency Bridges today launches Platinum Homes, which it describes as “a bespoke sales and lettings service catering to premium...

29 February 2024

From: Breaking News

PropTech service launches revised website and blog

Automated rental payment service PayProp has revealed a revamped website.  The service described the new site as “a refreshed web presence that...

29 February 2024

From: Breaking News

PropTech: New Lettings Progression function for agents - and soon

Alto says it’s introducing new Lettings Progression functionality which will roll out in the first half of this year - so...

27 February 2024

From: Breaking News

New analysis of LGBTQ+ inclusion in the agency industry

Propertymark is launching the latest phase of its research into diversity in the agency sector. Last year it worked with the University...

27 February 2024

From: Breaking News

Property firm prepares to launch regional lettings branch network

Specialist property management firm Xenia Estates has announced a shake up ahead of entry into the residential lettings sector. Xenia currently looks...

22 February 2024

From: Breaking News

Historic agency snaps up independent lettings business

Cotswolds and Midlands agency Sheldon Bosley Knight has snapped up a small independent lettings business. Stratford-based Charles Saville Limited adds more than...

22 February 2024

From: Breaking News

How can agents use PropTech to win new landlord clients?

A free webinar next week will explore how agents can use technology solutions to attract and win new landlords for their...

16 February 2024

From: Breaking News

Buy to let portfolio used for housing association tenants

A council that is buying private properties in second home hotspots to let to local people has struck a new agreement...

16 February 2024

From: Breaking News

New tenant referencing service launches today

VISTA, a tenant referencing service first announced back in November, launches today. Insurance and referencing service HomeLet says the product will “provide...

15 February 2024

From: Breaking News

Alto announces link-up with deposit alternative supplier

Agency software service Alto has announced a new integration with Zero Deposit.  Research by Zero Deposit shows that 65 per cent of...

15 February 2024

From: Breaking News

High profile supplier restructures and renames

One of the highest profile groups in the private rental sector supplier space - Hamilton Fraser - is restructuring. In future the...

13 February 2024

From: Breaking News

Agents plead with Bank of England after buy to let mortgage arrears soar

Propertymark wants the Bank of England to cut interest rates following data showing soaring mortgage arrears and repossessions. Lenders trade body UK...

09 February 2024

From: Breaking News

70 Not Out! Agency celebrates seven decades of service

Lettings and sales agency Gascoines is this week celebrating 70 years of serving the property market in Nottinghamshire. Founded by Doug Gascoine...

08 February 2024

From: Breaking News

New ESTAS winners named in time for spring marketing campaigns

The ESTAS Group says its 2024 Best in Postcode Category Winners will be announced on April 26. This new category was announced...

07 February 2024

From: Breaking News

OnTheMarket president welcomes latest lettings agency  to drop Zoopla

Lettings agency Edward Mellor, which operates its 15 branches across Greater Manchester, has signed up to OnTheMarket. This follows the controversial CoStar...

07 February 2024

From: Breaking News

AI - many agents are optimistic about Artificial Intelligence

Almost half of more than 400 letting agents quizzed for a new study have expressed their optimism about the impact of...

06 February 2024

From: Breaking News

High profile agency snaps up London independent

The Martyn Gerrard agency has acquired a London independent - Range Homes. Range Homes, based in the north London suburb of Palmers...

06 February 2024

From: Breaking News

Former Foxtons boss to give masterclass on agents’ higher fees

The former Foxtons managing director Peter Rollings is to give agent a masterclass in obtaining higher lettings and sales fees. Rollings will...

02 February 2024

From: Breaking News

Agency enters partnership with deposit alternative service

Reposit is the latest deposit alternative service to announce strategic partnerships with agencies - the latest signings are Symonds & Sampson,...

25 January 2024

From: Breaking News

Poor communication stops short let repeat bookings - claim

A new study claims holiday rental providers could increase business five fold or more through improved communication. The study asked more than...

23 January 2024

From: Breaking News

Fixflo parent firm links with automated client accounting engine

Aereon - a European software provider that owns high profile PropTech operator Fixflo - has entered a strategic partnership with automated...

23 January 2024

From: Breaking News

Major agency group signs deal with deposit alternative supplier

Deposit alternative company flatfair has announced a major new agency partnership with the Andrews Property Group.  Andrews branches will be able to...

22 January 2024

From: Breaking News

Labour’s backdoor bid to regulate lettings and estate agents at last

Labour is using a Bill currently going through Parliament as a backdoor method to introduce the regulation of lettings, estate and...

19 January 2024

From: Breaking News

Huge £150m investment into student renting by financial services giant

Aviva Investors, the global asset management business of Aviva plc, has spent some £150m acquiring a portfolio of six Purpose Built...

19 January 2024

From: Breaking News

Lettings agency strategy change is slap in the face for Zoopla

A large multi-brand lettings agency group is dropping its listings on Zoopla and instead going to list rental properties on OnTheMarket...

17 January 2024

From: Breaking News

Warning over rechargeable device fires in rental properties

Insurance giant Aviva is urging consumers to be on their guard after seeing a seven per cent increase in customer claims...

11 January 2024

From: Breaking News

Neil Cobbold, Managing Director at PayProp UK

Who are you and what does it say on your business card? Neil Cobbold, Managing Director What is PayProp and what does it...

08 January 2024

From: 60 Second Interview

Rates War! Mortgage lenders slash BTL borrowing costs

A series of lenders have slashed their buy to let mortgage rates in a bid to win business. These include: - LendInvest Mortgages...

08 January 2024

From: Breaking News

10-branch brand and thousands of lets become part of fast-growing agency

Lomond has more than doubled its footprint spanning the South Coast after a major deal involving a 10 branch agency, Beal's. Beal’s employs...

05 January 2024

From: Breaking News

Will tumbling mortgage rates turn tenants into buyers?

Lower mortgage rates - still falling in the days since the end of the festive break - may be persuading some...

04 January 2024

From: Breaking News

Mystery Shopping key to improving agency service - claim

The Guild of Property Professionals has given its backing to the concept of mystery shopping as a way of improving agents’...

04 January 2024

From: Breaking News

Figures reveal UK's fastest growing lettings agency as 2024 starts

Foxtons claims it’s reached new heights under its latest management team. The agency has been described as the is fastest growing UK...

02 January 2024

From: Breaking News

Mortgage Lenders set out buy to let forecasts for 2024/2025

UK Finance has published its housing and mortgage market forecasts for 2024 and 2025 together with projections for 2023 full year numbers. Key figures for 2023 In...

29 December 2023

From: Breaking News

The three qualities landlords want from letting agents - revealed

A new survey of 4,000 landlords has identified the three qualities they look for in a letting agent. Whereas trust and liveability...

20 December 2023

From: Breaking News

Housing minister backs Build To Rent

New housing minister Lee Rowley has spoken out in favour of Build To Rent. At the inaugural Build To Rent Innovators conference...

08 December 2023

From: Breaking News

Agents list major problems with Renters Reform Bill

Propertymark has set out its pro-agency position on a range of issues contained in the Renters Reform Bill, currently trundling through...

07 December 2023

From: Breaking News

How investing in a CRM is the best way to NTS compliance

I think we can all agree that the National Trading Standards Material Information reforms are a good thing for the property...

06 December 2023

From: Sponsored Content

Two of PropTech’s biggest names announce merger

Two of the highest profile PropTech suppliers to the lettings and wider property sectors have announced a merger. Reapit and PayProp say...

05 December 2023

From: Breaking News

Belvoir agents have access to private rental licensing data

Franchise giant Belvoir is the latest agency group to sign a deal with geospatial technology firm Kamma. The partnership will offer all...

29 November 2023

From: Breaking News

Independent agency snaps up rival as owners retire after 35 years

Pattinson estate agency in the north east of England has snapped up Ryedales Estate Agents, an independent in Northumberland. Ryedales owners Geoff...

29 November 2023

From: Breaking News

Hybrid agency claims it’s now “industry leader” after awards win

EweMove, the hybrid agency which is part of The Property Franchise Group, claims it is now an industry-leading business as a...

27 November 2023

From: Breaking News

FIA independent agents group reveals new PropTech supplier

The Federation of Independent Agents has selected an automated client account platform as a supplier.  The FIA was established in by Graham...

17 November 2023

From: Breaking News

Independent agency brand remains even after acquisition by chain

Winkworth is expanding further in Dorset, with the acquisition of Christopher Batten in Wimborne – its seventh office in the county.  Christopher...

10 November 2023

From: Breaking News

Ex-Keller Williams agent in  group snapping up historic brand

One of Scotland’s oldest property and legal brands - Simpson & Marwick - has been snapped up by a newcomer to...

02 November 2023

From: Breaking News

tlyfe's Rent-Ready Solution: Revolutionising the Lettings Market with Over 50,000 Tenants and 200 Agent Branches on Board

Introduction The lettings market is no stranger to the complexities and challenges that come with finding the right tenants for the right...

31 October 2023

From: Sponsored Content

Warning over winter rise in meter tampering and energy theft

New data reveals a 68 per cent surge in reports of meter tampering and energy theft during winter. The data - revealed...

31 October 2023

From: Breaking News

flatfair Deposits is already making waves in the lettings market

In September last year, flatfair, a deposit alternative provider, released their latest rental solution called flatfair Deposits, to the lettings market....

16 October 2023

From: Sponsored Content

Pooled Client Accounts - Government admits problem with banks

It looks as if the government is accepting that there is a problem with how banks treat Pooled Client Accounts -...

09 October 2023

From: Breaking News

Lettings service set up in franchise giant’s original office

Hunters’ first ever franchised branch in the North Yorkshire town of Selby is under new ownership after 16 years. James Powell, who...

05 October 2023

From: Breaking News

Nakul Patel - Director at Air Blue Lets

Who are you and what does it say on your business card? My name is Nakul Patel and on my business card...

22 September 2023

From: 60 Second Interview

‘Super Office’ created by long-standing city lettings agency

A long-established agency has created what it calls a “super office” in its city. John Payne Estate Agents, which has been active...

11 September 2023

From: Breaking News

Airbnb launching ad campaign to win first-time customers

Airbnb is launching a UK campaign this month aimed at luring first-time customers. It’s part of a local campaign that launched last...

08 September 2023

From: Breaking News

ESTAS platform goes mobile in response to client feedback

The ESTAS Group has unveiled a mobile version of its core Review and Insight products. ESTAS Mobile offers the same functionality of...

06 September 2023

From: Breaking News

Deposit Alternative growth shows greater acceptance by agents - claim

Reposit has increased the number of agencies offering its deposit alternative product.   This increase in agent customers comes as Reposit reports growth...

24 August 2023

From: Breaking News

Vintage lettings agency snaps up rival “with similar morals”

The century-old Wards Estate Agents - part of Arun - has snapped up Kite Homes, a lettings and property management company...

18 August 2023

From: Breaking News

Ross Nichols, Co-Founder at Just Move In

Who are you and what does it say on your business card? Ross Nichols, and it says i’m Co-Founder at Just Move...

16 August 2023

From: 60 Second Interview

Overseas firm slams UK agents “empty High Street branches”

An overseas agency trying to establish itself in the UK has taken a swipe at domestic agencies’ love of High Street...

15 August 2023

From: Breaking News

Lloyds Bank names agency to manage its private rental stock

Lloyds Banking Group has announced the lettings agency chain that it wants to look after its upcoming Build To Rent units. The...

09 August 2023

From: Breaking News

Client Account Closures - Chancellor urged to stop banking madness

The Chancellor, Jeremy Hunt, is being urged to act now to stop the problems banks are creating for letting agents. Following a...

08 August 2023

From: Breaking News

Phil Spencer - agents prepare for older tenants and landlords

TV property guru Phil Spencer is urging lettings agents to prepare for a surge in the number of older tenants and...

07 August 2023

From: Breaking News

Agency woos high-end clients with refurbished new office

High profile regional lettings and sales agency Gascoigne Halman has unveiled a fresh new look at its Alderley Edge office. The agency...

27 July 2023

From: Breaking News

Agency celebrates quartet of qualified staff and ARLA members

Newcastle-based lettings agency Seekers has successfully qualified a further four members of staff and funded their membership of ARLA Propertymark. The four...

21 July 2023

From: Breaking News

Rebranded Knight Frank team launch new lettings service

Yorkshire estate agency North Residential - led by ex-Knight Frank staff - has launched a new premium lettings service. A statement from...

18 July 2023

From: Breaking News

Top Tips For Social Media Marketing – Part 1

Social media has moved on from being a “nice to have” to a necessity for most businesses, but how do you...

14 July 2023

From: Marketing & Social Media

Alto unveils ‘much requested’ PropTech integration

Zoopla’s Alto cloud-based software has announced a new integration with lettings PropTech supplier Canopy. This will enable tenant referencing to be permitted...

11 July 2023

From: Breaking News

Independent agency snapped up to create total of 40 offices

An independent agency with a lettings portfolio of 400 units has been snapped up by franchise holders in the Newton Fallowell...

05 July 2023

From: Breaking News

Countrywide veteran takes senior Connells lettings post

Connells Group - which at 150,000 tenancies under management claims to be the UK’s largest lettings business - has announced a...

04 July 2023

From: Breaking News

PropTech Bonanza as new lettings integrations announced today

Proptech firm The Lettings Hub has launched a trio of integrations - with Reapit, Home Telecom, and Live Chat software Tawk. Reapit...

03 July 2023

From: Breaking News

New faces take over veteran rentals franchise branch

One of the country’s first Belvoir branch franchises has changed hands after approaching three decades.  The resale of Belvoir Lincoln, one of...

30 June 2023

From: Breaking News

Automated admin makes property maintenance easy with PayProp

PayProp is known for its award-winning rental payment platform, which combines bank-integrated client accounting with automation to save letting agencies time...

29 June 2023

From: Sponsored Content

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