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Graham Awards


Only small minority of landlords use agents, new report suggests

A new survey suggests only a small minority of landlords use agents to partly or wholly manage their portfolios.

The survey, by industry suppliers mydeposits and Ome, was of over 14,200 landlords agents and tenants.

It considered factors such as the relationship between different parties, challenges and changes in the market, the impact of the pandemic, regulation and government support.  


It discovered the most landlords surveyed were self-managed, with 65 per cent managing their own portfolio. Only 13 per cent of landlords used full management via an agent and 16 per cent were both self-managed and agent managed. When questioned, 31 per cent of landlords were very confident with their choice of property management.

On average tenants rate their relationship with their landlord 7.4 out of 10. Agents and landlords are also overwhelmingly positive, with 60 per cent rating their relationship with their tenant nine or 10 out of 10.   

The majority of landlord respondents (80 per cent) have been in the buy to let sector for more than five years, with 65 per cent feeling that the industry has changed for the worse for reasons predominantly linked to regulation, legislation and tax. 

These reasons have also led to 90 per of landlords and agents feeling unsupported by the government. Yet despite this, 79 per cent still plan to remain landlords over the next five years.

Tenants’ views on whether renting offers value for money are split. Some 49 per cent say it does not offer good value, citing that renting is overpriced, leaves them unable to save and is more expensive than a mortgage. For some, it is the only option as they cannot afford the initial deposit required to buy. 

The other half of tenants (51 per cent) think renting does offer value for money owing to its flexibility and being absolved from maintenance costs – a view also shared by three quarters of landlords and agents. 

However, homeownership remains a long-term aspiration for 67 per cent.

Only six per cent of landlords, agents and tenants have used a deposit replacement service, while 31 per cent would consider trying one in the future.



Despite reports of large-scale rent arrears, 95 per cent of tenants said they are not in arrears due to Covid-19. 

Of those who have struggled, 58 per cent said their landlord had been accommodating, with 31 per cent offering reduced rent or a rent holiday. Conversely, 31 per cent of landlords and agents said their tenants were in arrears due to the pandemic. Both landlords and agents also identified rent arrears as one of the greatest challenges in the rental market, as well as legislation. 


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