TDS wins award for Customer Service Excellence

The Tenancy Deposit Scheme has won a government award for Customer Service Excellence.

The TDS joins a list of public service organisations such as the DVLA, the Lake District National Park and Companies House that have achieved this standard.
 
The assessment report for the award pointed out that the Scheme is in the unusual situation of providing services to parties engaged in conflict through Alternative Dispute Resolution. It also said that the Scheme exceeds government targets for the speed and efficiency of its dispute resolution.
 
Citing initiatives such as the E-consultation network, compliance workshops and the TDS Olympic Challenge which has asked for staff and customer feedback on future innovations, the report praised the TDS for its customer focus and its working relationship with partners and stakeholders.

These include the call centre, IT and database providers and the lettings industry’s professional and representative bodies.
 
The report also highlighted the Scheme’s ethical approach to reducing the number of landlord/tenant disputes.
 
TDS chairman Professor Martin Partington said: “This sets the seal on an astonishing performance by the entire staff and by our partners  in establishing the confidence of our customers, landlords, tenants and agents, and in constantly exceeding performance targets both internal and set by Government. Our chief executive Steve Harriott and the team are to be congratulated.”