By using this website, you agree to our use of cookies to enhance your experience.

Agents invited to buy into online complaints systemAn online service has been launched which claims to provide landlords and tenants with a system to easily make complaints to letting agencies when they are unhappy with service.

Jamie Snape, the founder of the service called Feedback Scheme, says until now the only such systems in operation in the letting sector were on printed or internet feedback forms - and he claims many smaller independent agencies did not have even those.

If [they are] unhappy with the service, they want to be able to quickly and easily communicate this to the local agency manager, and have them action change on the ground he claims. His system allows tenants or landlords to monitor when their online feedback has been read - it can also allow the complainant to keep their email address confidential but still receive replies sent by the agency via Feedback Scheme.

Snape says he aims to have the system used by the majority of letting and estate agencies within 24 months of launch. Firms subscribing to it have to pay what Snape describes as a nominal fee.


  • icon

    Agreed. All regulated agents have a complaings procedure - use that rather than reinventing the wheel.

    • 17 January 2015 19:39 PM
  • icon

    Am I missing something here What about e-mailing or writing to your letting agent if you have a complaint

    Don't tell me there are agencies with no e-mail address

    I can't see the point of this scheme to be honest.

    • 17 January 2015 07:35 AM
MovePal MovePal MovePal