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Property Ombudsman backs consumer approval scheme

The Property Ombudsman scheme is backing a national campaign to help more consumers find reputable and trusted businesses and services. 


Consumers are being urged to check if their trader is on the Consumer Code Approval Scheme’s ‘Approved Code Directory’ to ensure they only deal with firms following an accredited code of practice.



The CCAS has now approved 24 codes that collectively protect over £51 billion in consumer spending; the directory has over 43,000 approved code members, which are responsible for more than 27m transactions annually.


TPO is the only property organisation to have its own codes approved by CCAS, having received its first CCAS accreditation in 2005. 

TPO joins a range of organisations in healthcare, retail, manufacturing, automotive, legal, energy, construction and financial services that have all pledged their continued commitment to raise industry standards by operating CCAS-approved codes.

“Over 95 per cent of UK sales agents and 85 per cent of UK letting agents have voluntarily agreed to follow TPO’s approved sales and lettings codes. This can only be a good thing for consumers and the industry alike and I would encourage all approved businesses to explain these important benefits to their clients” says Gerry Fitzjohn, TPO’s board chairman.


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