x
By using this website, you agree to our use of cookies to enhance your experience.
KEYWORD "TPO" - 100 RESULTS
Interest Rate Decision announced by Bank of England

The Bank of England has kept base interest rate at 5.25%. Some industry figures hoped for a cut following yesterday’s inflation news,...

20 June 2024

From: Breaking News

Shock rise in compensation paid by letting agents last year

The Property Ombudsman received a record number of enquiries with 57,635 people seeking support with their property and housing related issues...

10 June 2024

From: Breaking News

Propertymark guide helps tenants complain and challenge rent rises

A new guide from Propertymark explains the rights which private rental tenants have - and sets out how they can challenge...

23 April 2024

From: Breaking News

Expelled! Agency kicked out by Ombudsman for just £1,100

A lettings agency has been expelled from The Property Ombudsman scheme following itsfailure to pay £1,100 out of an adjudicated award...

26 March 2024

From: Breaking News

Rental growth to decline this year warns muted Winkworth

Winkworth’s first trading statement of 2024 reveals that it saw a five per cent rise in rental revenues in 2023 -...

11 January 2024

From: Breaking News

Lettings agency snapped up by Chestertons parent company

The company which acquired London-focussed agency Chestertons in October has now snapped up another lettings and sales operation. This latest purchase is...

29 December 2023

From: Breaking News

Agency failed to return vacant possession of rental property to landlord

A London lettings agency has been expelled from The Property Ombudsman for not paying compensation to a landlord following a failure...

14 December 2023

From: Breaking News

Young tenants delay life-changing decisions while renting

Young couples are delaying marriage and starting families until they get out of the rental sector, research by Yorkshire Building Society...

29 September 2023

From: Breaking News

Scams expert joins board of The Property Ombudsman

The Head of the National Trading Standards Scams Team is one of two new non-executive directors at The Property Ombudsman. Louise Baxter...

12 September 2023

From: Breaking News

Rogue agency expelled from Ombudsman but still trading illegally

A rogue lettings agency in London has been expelled from The Property Ombudsman scheme but is still thought to be trading. Hawks...

10 August 2023

From: Breaking News

Not Good Enough! Property Ombudsman criticises private rental quality

New figures released this morning from The Property Ombudsman show that the overwhelming number of disputes in the past year involved...

03 August 2023

From: Breaking News

Agents warned: 7% interest rates for many months to come

A stark warning has been made to lettings and estate agents that interest rates as high as seven per cent may...

25 July 2023

From: Breaking News

Research reveals time it takes to arrange interim inspections

Interim inspections are a necessity if you want to avoid property issues and tenant relationship breakdowns. They’re a no brainer –...

04 July 2023

From: Sponsored Content

Rental market set to benefit as buyers hit by cost woes

The rental market is set to benefit from a surge in potential buyers putting their purchase plans on hold. Data from NerdWallet...

08 June 2023

From: Breaking News

Renters Reform Bill - just a delay or a major rethink?

The government has back-tracked on its decision to publish the long-awaited Renters Reform Bill this week. The Mirror newspaper reports that “procedural issues”...

10 May 2023

From: Breaking News

So Much For Rent Controls - figures show increases, not falls

Property portal Citylets says average rents in Scotland rose 12.4 per cent in the past year to £1,007 per month -...

27 April 2023

From: Breaking News

String of dodgy letting agents expelled by Ombudsman

Several lettings agents have been expelled from The Property Ombudsman scheme; they are amongst eight named as having been kicked out...

06 April 2023

From: Breaking News

Ombudsman rules on tenants with children discrimination case

The Property Ombudsman has ruled that a letting agency’s ban on renting to a family with children was discriminatory against women...

23 March 2023

From: Breaking News

Six agencies expelled by The Property Ombudsman

It’s been revealed that agents have been kicked out of The Property Ombudsman in recent months for failing to pay compensatory...

27 January 2023

From: Breaking News

Media accuse agents of mis-selling deposit alternative schemes

The Observer newspaper has investigated the way letting agents apply so-called zero deposit schemes - and claims that in some cases...

05 December 2022

From: Breaking News

Big rise in lettings enquiries to The Property Ombudsman

The Property Ombudsman has reported a big rise in enquiries over last year and a huge rise since the pre-Covid year,...

02 November 2022

From: Breaking News

Named, Shamed, Expelled - rogue agents thrown out by Ombudsman

Five agencies have been expelled from The Property Ombudsman scheme - all for compliance failures. The first is Home Trader Properties, in...

04 October 2022

From: Breaking News

Interest rate set for another big rise - eventually

The next meeting of the Bank of England’s monetary policy committee has been delayed by a week. A tweet from the BoE...

12 September 2022

From: Breaking News

Upbeat London market snapshot thanks to ongoing stock shortage

The first six months of 2022 saw 171 per cent more enquiries from tenants looking for properties in London compared to...

29 July 2022

From: Breaking News

Agents brought in to beef up Propertymark Qualifications board

Two senior agents are joining the Propertymark Qualifications board to bring a combined 64 years of experience. Jan Hytch - residential and...

28 July 2022

From: Breaking News

Belvoir branch amongst raft of agencies kicked out of The Property Ombudsman

Six agencies have been excluded from The Property Ombudsman for failing to pay compensation to wronged complainants. One was the Belvoir...

13 July 2022

From: Breaking News

Beefed Up Property Details - industry bosses back call for Material Information

Senior figures in the agency industry have backed new guidance from the National Trading Standards Estate and Lettings Agent Team regarding...

13 July 2022

From: Breaking News

Urban living back in fashion as agents report demand soaring

The appeal of city living has been reignited across Scotland with new figures showing a surge in demand and rents for...

13 May 2022

From: Breaking News

Expelled by Ombudsman - rogue agents who refuse to pay compensation

Two agencies have been expelled from The Property Ombudsman scheme for failing to pay compensation awards. Thamlet Estates, based in east London,...

20 January 2022

From: Breaking News

Agency employee admits “no lawful basis” for using tenant’s data

A member of staff at a Connells-owned branch has been quoted as saying the agency had “no lawful basis” for passing...

14 January 2022

From: Breaking News

Agents Beware: ‘information checklist’ to avoid potential fines and claims

A checklist for agents to help ensure they steer clear of unwanted fines or claims has been provided by the Guild...

20 October 2021

From: Breaking News

Expelled! Rogue letting agents kicked out by The Property Ombudsman

Six agencies have been expelled from The Property Ombudsman for failing to pay compensatory awards - five of them for offences...

11 October 2021

From: Breaking News

Ombudsman complaints led by management, comms and record keeping

Lettings once again dominated the complaints received by The Property Ombudsman according to its latest annual report - out today but...

24 August 2021

From: Breaking News

New consultation aims to “root out rogue agents” says RICS

New rules out for consultation concerning block management aim to improve professionalism across the sector, root out rogue agents, and increase...

23 August 2021

From: Breaking News

Have Your Say: Ombudsman wants agents’ views on block management

The Property Ombudsman and the Royal Institution of Chartered Surveyors are seeking views of agents, landlords and tenants on a new...

13 August 2021

From: Breaking News

Agents’ group warns of widespread evictions without government support

The UK Association of Letting Agents trade body is warning of “widespread evictions” unless government support is offered to tenants. UKALA chairman...

13 July 2021

From: Breaking News

Halo.rent raises £1.25m to digitize home rental process

Halo.rent, a proptech startup from the UK, announces the launch of its tenant engagement platform that streamlines the entire rental onboarding...

13 May 2021

From: Sponsored Content

Yet another agent ejected by Ombudsman may be trading illegally

Another lettings agency has been expelled from The Property Ombudsman scheme for failing to pay an outstanding compensation award - but...

16 April 2021

From: Breaking News

Rogue agency may be trading under new name via Facebook, says Ombudsman

A lettings agency that failed to pay a compensation award ordered by The Property Ombudsman has been expelled from the scheme...

15 April 2021

From: Breaking News

Agency that failed to pay £300 compensation kicked out of Ombudsman

A lettings agent in Slough, called Saville Park Ltd, has been excluded from The Property Ombudsman for failing to pay an outstanding award of £300.  TPO received a complaint from tenants...

15 April 2021

From: Breaking News

Great work as charity goes international for supplier FirstPort  

FirstPort, the residential property services provider, has teamed up with The Turing Trust to help equip a new computer lab at...

02 April 2021

From: Breaking News

Coronavirus fears push ARLA Conference back yet again

The annual ARLA Propertymark conference and exhibition, which wasn’t held at all last year because of Coronavirus, has been pushed back...

12 January 2021

From: Breaking News

2021 will not hold back Agents who are prepared to adapt

With the Government announcement this week of another national lockdown across England amid the surging coronavirus infections, it once again puts...

08 January 2021

From: Sponsored Content

New fire and smoke alarm laws delayed until early 2022

The Scottish Parliament has postponed new fire and smoke alarm legislation for 12 months. This move, by its local government committee, follows...

23 December 2020

From: Breaking News

Agents can do more to speed up transactions by adopting technology

Recent debate about urgent need for reform and better collaboration within the property industry, has once again come under the spotlight...

04 December 2020

From: Sponsored Content

Overwhelming number of agents pay TPO compensation awards

An overwhelming 98 per cent of agents who are members of The Property Ombudsman scheme pay compensation when an investigation is...

01 December 2020

From: Breaking News

Keeping the property market moving

It’s been an unexpected year for the property market, shaped by the effects of the pandemic. We didn’t quite anticipate the...

27 October 2020

From: Sponsored Content

Rents tumble in prime London - largest fall for 11 years

Data from Knight Frank suggests that average rental values in prime central London fell one per cent last month, taking the...

14 September 2020

From: Breaking News

Expelled! Agents thrown out by Ombudsman over award payments

Three agents have been expelled by The Property Ombudsman for failing to pay compensation awards.  In the case of Foremost Lettings Ltd...

26 August 2020

From: Breaking News

ARLA Conference postponed again until April

The Association of Residential Letting Agents has postponed its conference - for a second time. Back in March it was postponed until...

03 August 2020

From: Breaking News

ESTAS 2020 go live later this week - here's how you can register

Some weeks later than usual for understandable reasons, the ESTAS Awards 2020 are almost here - and for the first time...

29 June 2020

From: Breaking News

Next week’s Ombudsman conference webinar - registration opens

Registration is open for The Property Ombudsman’s annual conference, being held as a webinar later this month. The event can be watched...

10 June 2020

From: Breaking News

Demand catching up with supply after Prime London’s lettings dip

Demand in the prime London lettings market is catching up with supply, reducing short-term downwards pressure on rental values. That’s the view...

05 June 2020

From: Breaking News

Rental market rebounds after early lockdown disintegration

The rental market effectively disintegrated in the early days of lockdown before showing signs of a rebound which are still active...

13 May 2020

From: Breaking News

Big surge in complaints about letting agents taken up by Ombudsman

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

11 May 2020

From: Breaking News

Suspend electricity checks, postpone licensing, aid renters - ARLA demands

ARLA Propertymark has made a series of demands on the government in the light of the Coronavirus crisis.  In a formal written...

07 May 2020

From: Breaking News

Six lettings agencies expelled from TPO for not paying awards

The Property Ombudsman has announced the expulsion of eight agencies, all for contravening TPO codes of practice. Most of the expulsions were...

04 May 2020

From: Breaking News

Government advice on Corona activities, and property management tips

Hello, this is the final Conquering Corona for the week as we continue to help agents with advice and guidance through...

17 April 2020

From: Breaking News

Conquering Corona - self-employment webinar, more PropTech offers

Good morning and welcome to today’s edition, helping agents find a way through the Coronavirus crisis by sharing information with the...

07 April 2020

From: Breaking News

Agents warned as council postpones licensing clampdown

A local authority has postponed the extension of its private rental sector licensing regime - but it’s warning agents not to...

03 April 2020

From: Breaking News

Lettings sector guru Shamplina backs longer possession notice

Paul Shamplina, the founder of Landlord Action and star of a Channel 5 programme on evictions, says he fully backs the...

30 March 2020

From: Breaking News

Help the private rental sector - trade group renews call to government

The landlords’ newly-merged trade body has renewed its call for the government to do more to help the private rental sector...

26 March 2020

From: Breaking News

Government confirms anti-eviction measures to be revealed shortly

Prime Minister Boris Johnson has confirmed that the government is bringing forward measures to “protect” private tenants against eviction during the...

18 March 2020

From: Breaking News

Landlord Investment Show postponed - organisers to keep in touch with delegates

Tomorrow’s National Landlord Investment show, scheduled for London’s Olympia, has been postponed because of the Coronavirus crisis. The organisers say they reached...

18 March 2020

From: Breaking News

ARLA Conference postponed until September due to virus

The Association of Residential Letting Agents has postponed its conference until September. In a statement to registered attendees last evening ARLA says: “After...

12 March 2020

From: Breaking News

Agents warned by Ombudsman: Don’t discriminate on DSS claimants

The Property Ombudsman is warning agents not to discriminate against tenants through a No DSS or any similar policy. Following the legal...

05 March 2020

From: Breaking News

Five agents kicked out of Ombudsman scheme after disputes

The Property Ombudsman has expelled five agencies, mostly for failures to honour awards: four of them are lettings operations and one...

21 February 2020

From: Breaking News

Fees Act confusion could trigger surge in complaints about agents

Confusion among renters over the complex Tenant Fees Act could trigger a surge in complaints about agents to redress schemes -...

12 February 2020

From: Breaking News

BBC asks: Do letting agents mis-sell deposit alternative schemes?

A BBC investigation suggests some agents may be mis-selling deposit alternative schemes. Tenants are then hit by what the probe says are...

10 February 2020

From: Breaking News

Lettings agency boss jailed for £230,000 fraud scandal

A Southampton lettings agency owner has been jailed after defrauding landlords and tenants out of £230,000. Andrew Whitehead has been jailed for...

19 December 2019

From: Breaking News

Three rogue lettings agencies expelled by The Property Ombudsman

Three lettings agencies have been expelled from TPO - in each case the agency failed to honour a payment as instructed...

13 December 2019

From: Breaking News

Three rogue lettings agents expelled by The Property Ombudsman

The Property Ombudsman has expelled three lettings agencies from its scheme because of unpaid awards to landlord clients. The first is Kingsman...

24 October 2019

From: Breaking News

Rogue agents expelled by TPO for failing to pay compensation awards

Two London agencies have been expelled from The Property Ombudsman scheme for failing to honour two compensation awards. The first is Chase...

19 September 2019

From: Breaking News

Expelled! Six lettings agencies kicked out by Ombudsman

The Property Ombudsman has announced a slew of expulsions after six agents failed to comply with redress rules. They failed to abide...

12 August 2019

From: Breaking News

Lettings sector doesn’t want “Marxist dystopia” rent controls - claim

Rents in London are rocketing but a leading market commentator says this is no reason to give in to a “Marxist dystopia”...

07 August 2019

From: Breaking News

Agents can cut complaints by adopting more PropTech, says guru

Letting agencies can reduce the number of complaints about the industry and improve their own customer service and relationships by improving...

26 June 2019

From: Breaking News

Expelled! Seven rogue letting agents kicked out of Ombudsman scheme

Seven agencies have been expelled from membership of The Property Ombudsman after failing to pay compensation awards made by TPO. All are...

03 June 2019

From: Breaking News

Agent fined for having only 'limited' redress cover through TPO

The Property Ombudsman has issued a reminder to all agents to ensure they have the correct redress membership to cover the...

23 May 2019

From: Breaking News

Agents made to pay record sum to consumers in 2018, says Ombudsman

The Property Ombudsman (TPO) has released its annual report for 2018, showing that for the first time the value of awards...

08 May 2019

From: Breaking News

Mother-and-daughter agent fraudsters told to expect jail time

Mother and daughter lettings agency fraudsters have been told to expect jail sentences after defrauding landlords and tenants of £266,000 over...

10 April 2019

From: Breaking News

Agents advertising weekly rent should show traditional ‘pcm’ figure too

The Property Ombudsman says agents can display weekly rents for homes they market - but they should be displayed alongside monthly...

29 January 2019

From: Breaking News

Lettings sector welcomes redress reform as landlords face £5,000 fines

There’s been broad support from the lettings sector for the wide-ranging reform of the redress system announced yesterday by housing secretary...

25 January 2019

From: Breaking News

Mystery over missing agent being probed by trading standards

Mystery surrounds the whereabouts of a letting agent who appears not to be in any redress scheme, is being investigated by...

14 January 2019

From: Breaking News

Tenant-power on the rise as landlords reveal willingness to cut rent

The power held by tenants is growing across the UK, as new research indicates 61 per cent of buy to let...

08 November 2018

From: Breaking News

Expelled! Two agencies kicked out of TPO for failing to pay awards

Two lettings agencies have been expelled from The Property Ombudsman scheme for failing to pay awards. One is OJ Residentials Limited trading...

05 November 2018

From: Breaking News

More lettings agencies expelled by TPO for unpaid awards

Two more lettings agencies have been expelled from The Property Ombudsman as a result of unpaid awards following disputes involving landlords...

21 September 2018

From: Breaking News

Agency expelled by TPO after 100 complaints, owing £419k in awards

An agency has been expelled from The Property Ombudsman after receiving over 100 separate complaints, and failing to pay over £419,000...

20 September 2018

From: Breaking News

CPRs; the practicalities

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...

29 August 2018

From: Sponsored Content

Client Money Protection scheme launched by Propertymark

Propertymark has launched a new Client Money Protection system, Money Shield, with a support statement from much of the lettings sector...

23 August 2018

From: Breaking News

Kicked out: two lettings agencies expelled by The Property Ombudsman

Two lettings agencies have been expelled from The Property Ombudsman scheme. The first is Bower & Bower (B&B), a sales and lettings...

22 June 2018

From: Breaking News

Call for agents to use PropTech to help clean up their act

A leading PropTech entrepreneur has renewed his call for letting agents to use more technology to clean up their act when...

05 June 2018

From: Breaking News

Getting worse: complaints to TPO about letting agents soar 11%

The Property Ombudsman has issued its annual report for 2017 and it makes grim reading for the rental sector - there’s...

17 May 2018

From: Breaking News

Another redress scheme runs a special offer - this time for agents in NALS

The scramble for members amongst rival redress systems continues apace. Earlier this week The Property Ombudsman announced it was to waive joining...

25 April 2018

From: Breaking News

More industry backing for government's crackdown on agents

The Property Ombudsman is the latest property industry player to throw its support behind the introduction of mandatory qualifications and a...

04 April 2018

From: Breaking News

Property Ombudsman expels lettings agencies over payments issues

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...

26 March 2018

From: Breaking News

Newspaper claims agency lures tenants with homes that are unavailable

The Observer newspaper has published a story alleging that a London lettings agency “pressured” prospective tenants into accepting accommodation without viewing...

21 March 2018

From: Breaking News

Agencies expelled from Ombudsman scheme for non-payment of rents

The Property Ombudsman scheme has today announced three expulsions of agencies as a result of non-payment of rent or awards. Firstly, a...

10 January 2018

From: Breaking News

Ombudsman launches latest phase of clampdown on rogue lettings agents

The Property Ombudsman scheme has launched the third and latest phase of its national campaign with the Chartered Trading Standards Institute...

14 November 2017

From: Breaking News

TPO extends rogue letting agency's ban by four years

The Property Ombudsman scheme (TPO) has extended its expulsion of a letting agency by an additional four years. Premier Property Management, based...

05 September 2017

From: Breaking News

TPO expels agency failing to honour compensation to landlord

The Property Ombudsman has expelled a London lettings and estate agency after it failed to honour a compensation payment to a...

24 August 2017

From: Breaking News

MovePal MovePal MovePal