Archive

An overwhelming 98 per cent of agents who are members of The Property Ombudsman scheme pay compensation when an investigation is...

It’s been an unexpected year for the property market, shaped by the effects of the pandemic. We didn’t quite anticipate the...

Data from Knight Frank suggests that average rental values in prime central London fell one per cent last month, taking the...

Three agents have been expelled by The Property Ombudsman for failing to pay compensation awards.  In the case of Foremost Lettings Ltd...

The Association of Residential Letting Agents has postponed its conference - for a second time. Back in March it was postponed until...

Some weeks later than usual for understandable reasons, the ESTAS Awards 2020 are almost here - and for the first time...

Registration is open for The Property Ombudsman’s annual conference, being held as a webinar later this month. The event can be watched...

Demand in the prime London lettings market is catching up with supply, reducing short-term downwards pressure on rental values. That’s the view...

The rental market effectively disintegrated in the early days of lockdown before showing signs of a rebound which are still active...

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

ARLA Propertymark has made a series of demands on the government in the light of the Coronavirus crisis.  In a formal written...

The Property Ombudsman has announced the expulsion of eight agencies, all for contravening TPO codes of practice. Most of the expulsions were...

Hello, this is the final Conquering Corona for the week as we continue to help agents with advice and guidance through...

Good morning and welcome to today’s edition, helping agents find a way through the Coronavirus crisis by sharing information with the...

A local authority has postponed the extension of its private rental sector licensing regime - but it’s warning agents not to...

Paul Shamplina, the founder of Landlord Action and star of a Channel 5 programme on evictions, says he fully backs the...

The landlords’ newly-merged trade body has renewed its call for the government to do more to help the private rental sector...

Prime Minister Boris Johnson has confirmed that the government is bringing forward measures to “protect” private tenants against eviction during the...

Tomorrow’s National Landlord Investment show, scheduled for London’s Olympia, has been postponed because of the Coronavirus crisis. The organisers say they reached...

The Association of Residential Letting Agents has postponed its conference until September. In a statement to registered attendees last evening ARLA says: “After...

The Property Ombudsman is warning agents not to discriminate against tenants through a No DSS or any similar policy. Following the legal...

The Property Ombudsman has expelled five agencies, mostly for failures to honour awards: four of them are lettings operations and one...

Confusion among renters over the complex Tenant Fees Act could trigger a surge in complaints about agents to redress schemes -...

A BBC investigation suggests some agents may be mis-selling deposit alternative schemes. Tenants are then hit by what the probe says are...

A Southampton lettings agency owner has been jailed after defrauding landlords and tenants out of £230,000. Andrew Whitehead has been jailed for...

Three lettings agencies have been expelled from TPO - in each case the agency failed to honour a payment as instructed...

The Property Ombudsman has expelled three lettings agencies from its scheme because of unpaid awards to landlord clients. The first is Kingsman...

Two London agencies have been expelled from The Property Ombudsman scheme for failing to honour two compensation awards. The first is Chase...

The Property Ombudsman has announced a slew of expulsions after six agents failed to comply with redress rules. They failed to abide...

Rents in London are rocketing but a leading market commentator says this is no reason to give in to a “Marxist dystopia”...

Letting agencies can reduce the number of complaints about the industry and improve their own customer service and relationships by improving...

Seven agencies have been expelled from membership of The Property Ombudsman after failing to pay compensation awards made by TPO. All are...

The Property Ombudsman has issued a reminder to all agents to ensure they have the correct redress membership to cover the...

The Property Ombudsman (TPO) has released its annual report for 2018, showing that for the first time the value of awards...

Mother and daughter lettings agency fraudsters have been told to expect jail sentences after defrauding landlords and tenants of £266,000 over...

The Property Ombudsman says agents can display weekly rents for homes they market - but they should be displayed alongside monthly...

There’s been broad support from the lettings sector for the wide-ranging reform of the redress system announced yesterday by housing secretary...

Mystery surrounds the whereabouts of a letting agent who appears not to be in any redress scheme, is being investigated by...

The power held by tenants is growing across the UK, as new research indicates 61 per cent of buy to let...

Two lettings agencies have been expelled from The Property Ombudsman scheme for failing to pay awards. One is OJ Residentials Limited trading...

Two more lettings agencies have been expelled from The Property Ombudsman as a result of unpaid awards following disputes involving landlords...

An agency has been expelled from The Property Ombudsman after receiving over 100 separate complaints, and failing to pay over £419,000...

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...

Propertymark has launched a new Client Money Protection system, Money Shield, with a support statement from much of the lettings sector...

Two lettings agencies have been expelled from The Property Ombudsman scheme. The first is Bower & Bower (B&B), a sales and lettings...

A leading PropTech entrepreneur has renewed his call for letting agents to use more technology to clean up their act when...

The Property Ombudsman has issued its annual report for 2017 and it makes grim reading for the rental sector - there’s...

The scramble for members amongst rival redress systems continues apace. Earlier this week The Property Ombudsman announced it was to waive joining...

The Property Ombudsman is the latest property industry player to throw its support behind the introduction of mandatory qualifications and a...

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...

The Observer newspaper has published a story alleging that a London lettings agency “pressured” prospective tenants into accepting accommodation without viewing...

The Property Ombudsman scheme has today announced three expulsions of agencies as a result of non-payment of rent or awards. Firstly, a...

The Property Ombudsman scheme has launched the third and latest phase of its national campaign with the Chartered Trading Standards Institute...

The Property Ombudsman scheme (TPO) has extended its expulsion of a letting agency by an additional four years. Premier Property Management, based...

The Property Ombudsman has expelled a London lettings and estate agency after it failed to honour a compensation payment to a...

A PropTech firm claims more effective use of technology and automation by letting agents could reduce the number of complaints made...

The Residential Landlords Association is urging checks on white goods in privately rented homes following the Grenfell Tower tragedy.    The association is...

The software company behind a new product claim it helps agents comply with The Property Ombudsman’s code of practice on referencing...

The annual report of The Property Ombudsman, released today, reveals that the largest compensation award of the year has been made...

Only just over a week remains before the end of the formal consultation on the government’s proposal to ban letting fees...

Two lettings agencies have been expelled from The Property Ombudsman redress scheme.   As we reported when the story broke yesterday afternoon, one...

Two lettings agencies have this afternoon been expelled from The Property Ombudsman redress scheme. In one case, TPO expelled Lettings Solutions Ltd...

A local authority consultation exercise on a licensing system for local landlords has been postponed until June 12, four days after...

The Property Ombudsman and the Chartered Trading Standards Institute have announced a second phase of their campaign to tackle letting agents...

The chief executive of Andrews Property Group says the government’s three per cent additional homes stamp duty surcharge on buy to...

The Property Ombudsman scheme is backing a national campaign to help more consumers find reputable and trusted businesses and services.    Consumers are...

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...

The operator of a troubled letting agency in Huddersfield has had until this week to pay a £5,000 fixed penalty notice...

A letting agency at the centre of a controversy following a ruling by The Property Ombudsman has shut its office and...

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...

Why not drive one of the most powerful, beautiful, and sensational supercars available on the planet today, and at a price...

The Property Ombudsman has issued new guidance concerning obtaining express consent from a tenant before accessing a property. The change comes as a...

So much for Brexit and economic uncertainty disrupting the buy to let market - a new survey out today shows it’s...

The Property Ombudsman scheme and the Chartered Trading Standards Institute have joined forces to tackle lettings agents that are breaking the...

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

On Friday afternoon Letting Agent Today broke the news of four letting agencies being expelled by The Property Ombudsman - and...

Four separate estate and letting agencies have been expelled from membership of The Property Ombudsman and from registration for lettings redress...

The Advertising Standards Authority has stepped in to ensure that a letting agency displays the correct logo for the redress organisation...

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

Lettings agents are being invited to take part in a national online survey launching today and seeking to get an industry-wide...

Our latest infographic shows figures of how the majority of deposits are repaid at the end of tenancy and goes into...

The team leader of the National Trading Standards Estate Agency Team is amongst a bevy of experts on a panel at...

A Labour MP has told the House of Commons that letting agents are “completely unregulated” and that tenants are being “held...

The Property Ombudsman scheme has reported a 14 per cent increase in lettings membership since the government made it a legal...

As we reported yesterday, The Property Ombudsman has expelled two letting agencies and is warning consumers about the firms, which are...

Consumers are being warned by The Property Ombudsman redress scheme about the actions of two lettings agents based in Southampton.  Both agencies,...

The former Property Ombudsman, Christopher Hamer, is to be a special advisor to the National Association of Estate Agents and the...

Repairs software provider Fixflo - which last week entered into a partnership with The Property Ombudsman scheme and The Deposit Protection...

The Property Ombudsman scheme and The Deposit Protection Service are entering into a partnership with software specialist Fixflo to create a...

The Property Ombudsman has warned letting agents not to forget their responsibilities under the Right To Rent immigration checks that become...

The number of enquiries concerning lettings issues received by The Property Ombudsman in the past year was almost double the number of...

Bruten & Co Limited, a sales and lettings agent based in Notting Hill Gate, London, has been expelled from membership of...

Allen & Crane Estates, a sales and lettings agent based in Burnham near Slough, has been expelled from membership of The...

An agency has been expelled from The Property Ombudsman scheme for a minimum of two years after failing to comply with...

In my recent article, ‘Is Gazeal for Real?’ I reported on the imminent launch of this new product that claimed it...

An officer from The Property Ombudsman Scheme (TPO) and a member of staff from Northwood recently switched roles for a week...

A new director of The Property Ombudsman in Scotland and chief executive of one of that country’s major letting agencies ia...

The chief executive of Braemore, one of the highest profile letting agencies in Scotland, says he wants greater regulation for the...