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KEYWORD "TPO" - 93 RESULTS
ESTAS 2020 go live later this week - here's how you can register

Some weeks later than usual for understandable reasons, the ESTAS Awards 2020 are almost here - and for the first time...

29 June 2020

From: Breaking News

Next week’s Ombudsman conference webinar - registration opens

Registration is open for The Property Ombudsman’s annual conference, being held as a webinar later this month. The event can be watched...

10 June 2020

From: Breaking News

Demand catching up with supply after Prime London’s lettings dip

Demand in the prime London lettings market is catching up with supply, reducing short-term downwards pressure on rental values. That’s the view...

05 June 2020

From: Breaking News

Rental market rebounds after early lockdown disintegration

The rental market effectively disintegrated in the early days of lockdown before showing signs of a rebound which are still active...

13 May 2020

From: Breaking News

Big surge in complaints about letting agents taken up by Ombudsman

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman.  The figures refer...

11 May 2020

From: Breaking News

Suspend electricity checks, postpone licensing, aid renters - ARLA demands

ARLA Propertymark has made a series of demands on the government in the light of the Coronavirus crisis.  In a formal written...

07 May 2020

From: Breaking News

Six lettings agencies expelled from TPO for not paying awards

The Property Ombudsman has announced the expulsion of eight agencies, all for contravening TPO codes of practice. Most of the expulsions were...

04 May 2020

From: Breaking News

Government advice on Corona activities, and property management tips

Hello, this is the final Conquering Corona for the week as we continue to help agents with advice and guidance through...

17 April 2020

From: Breaking News

Conquering Corona - self-employment webinar, more PropTech offers

Good morning and welcome to today’s edition, helping agents find a way through the Coronavirus crisis by sharing information with the...

07 April 2020

From: Breaking News

Agents warned as council postpones licensing clampdown

A local authority has postponed the extension of its private rental sector licensing regime - but it’s warning agents not to...

03 April 2020

From: Breaking News

Lettings sector guru Shamplina backs longer possession notice

Paul Shamplina, the founder of Landlord Action and star of a Channel 5 programme on evictions, says he fully backs the...

30 March 2020

From: Breaking News

Help the private rental sector - trade group renews call to government

The landlords’ newly-merged trade body has renewed its call for the government to do more to help the private rental sector...

26 March 2020

From: Breaking News

Government confirms anti-eviction measures to be revealed shortly

Prime Minister Boris Johnson has confirmed that the government is bringing forward measures to “protect” private tenants against eviction during the...

18 March 2020

From: Breaking News

Landlord Investment Show postponed - organisers to keep in touch with delegates

Tomorrow’s National Landlord Investment show, scheduled for London’s Olympia, has been postponed because of the Coronavirus crisis. The organisers say they reached...

18 March 2020

From: Breaking News

ARLA Conference postponed until September due to virus

The Association of Residential Letting Agents has postponed its conference until September. In a statement to registered attendees last evening ARLA says: “After...

12 March 2020

From: Breaking News

Agents warned by Ombudsman: Don’t discriminate on DSS claimants

The Property Ombudsman is warning agents not to discriminate against tenants through a No DSS or any similar policy. Following the legal...

05 March 2020

From: Breaking News

Five agents kicked out of Ombudsman scheme after disputes

The Property Ombudsman has expelled five agencies, mostly for failures to honour awards: four of them are lettings operations and one...

21 February 2020

From: Breaking News

Fees Act confusion could trigger surge in complaints about agents

Confusion among renters over the complex Tenant Fees Act could trigger a surge in complaints about agents to redress schemes -...

12 February 2020

From: Breaking News

BBC asks: Do letting agents mis-sell deposit alternative schemes?

A BBC investigation suggests some agents may be mis-selling deposit alternative schemes. Tenants are then hit by what the probe says are...

10 February 2020

From: Breaking News

Lettings agency boss jailed for £230,000 fraud scandal

A Southampton lettings agency owner has been jailed after defrauding landlords and tenants out of £230,000. Andrew Whitehead has been jailed for...

19 December 2019

From: Breaking News

Three rogue lettings agencies expelled by The Property Ombudsman

Three lettings agencies have been expelled from TPO - in each case the agency failed to honour a payment as instructed...

13 December 2019

From: Breaking News

Three rogue lettings agents expelled by The Property Ombudsman

The Property Ombudsman has expelled three lettings agencies from its scheme because of unpaid awards to landlord clients. The first is Kingsman...

24 October 2019

From: Breaking News

Rogue agents expelled by TPO for failing to pay compensation awards

Two London agencies have been expelled from The Property Ombudsman scheme for failing to honour two compensation awards. The first is Chase...

19 September 2019

From: Breaking News

Expelled! Six lettings agencies kicked out by Ombudsman

The Property Ombudsman has announced a slew of expulsions after six agents failed to comply with redress rules. They failed to abide...

12 August 2019

From: Breaking News

Lettings sector doesn’t want “Marxist dystopia” rent controls - claim

Rents in London are rocketing but a leading market commentator says this is no reason to give in to a “Marxist dystopia”...

07 August 2019

From: Breaking News

Agents can cut complaints by adopting more PropTech, says guru

Letting agencies can reduce the number of complaints about the industry and improve their own customer service and relationships by improving...

26 June 2019

From: Breaking News

Expelled! Seven rogue letting agents kicked out of Ombudsman scheme

Seven agencies have been expelled from membership of The Property Ombudsman after failing to pay compensation awards made by TPO. All are...

03 June 2019

From: Breaking News

Agent fined for having only 'limited' redress cover through TPO

The Property Ombudsman has issued a reminder to all agents to ensure they have the correct redress membership to cover the...

23 May 2019

From: Breaking News

Agents made to pay record sum to consumers in 2018, says Ombudsman

The Property Ombudsman (TPO) has released its annual report for 2018, showing that for the first time the value of awards...

08 May 2019

From: Breaking News

Mother-and-daughter agent fraudsters told to expect jail time

Mother and daughter lettings agency fraudsters have been told to expect jail sentences after defrauding landlords and tenants of £266,000 over...

10 April 2019

From: Breaking News

Agents advertising weekly rent should show traditional ‘pcm’ figure too

The Property Ombudsman says agents can display weekly rents for homes they market - but they should be displayed alongside monthly...

29 January 2019

From: Breaking News

Lettings sector welcomes redress reform as landlords face £5,000 fines

There’s been broad support from the lettings sector for the wide-ranging reform of the redress system announced yesterday by housing secretary...

25 January 2019

From: Breaking News

Mystery over missing agent being probed by trading standards

Mystery surrounds the whereabouts of a letting agent who appears not to be in any redress scheme, is being investigated by...

14 January 2019

From: Breaking News

Tenant-power on the rise as landlords reveal willingness to cut rent

The power held by tenants is growing across the UK, as new research indicates 61 per cent of buy to let...

08 November 2018

From: Breaking News

Expelled! Two agencies kicked out of TPO for failing to pay awards

Two lettings agencies have been expelled from The Property Ombudsman scheme for failing to pay awards. One is OJ Residentials Limited trading...

05 November 2018

From: Breaking News

More lettings agencies expelled by TPO for unpaid awards

Two more lettings agencies have been expelled from The Property Ombudsman as a result of unpaid awards following disputes involving landlords...

21 September 2018

From: Breaking News

Agency expelled by TPO after 100 complaints, owing £419k in awards

An agency has been expelled from The Property Ombudsman after receiving over 100 separate complaints, and failing to pay over £419,000...

20 September 2018

From: Breaking News

CPRs; the practicalities

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...

29 August 2018

From: Sponsored Content

Client Money Protection scheme launched by Propertymark

Propertymark has launched a new Client Money Protection system, Money Shield, with a support statement from much of the lettings sector...

23 August 2018

From: Breaking News

Kicked out: two lettings agencies expelled by The Property Ombudsman

Two lettings agencies have been expelled from The Property Ombudsman scheme. The first is Bower & Bower (B&B), a sales and lettings...

22 June 2018

From: Breaking News

Call for agents to use PropTech to help clean up their act

A leading PropTech entrepreneur has renewed his call for letting agents to use more technology to clean up their act when...

05 June 2018

From: Breaking News

Getting worse: complaints to TPO about letting agents soar 11%

The Property Ombudsman has issued its annual report for 2017 and it makes grim reading for the rental sector - there’s...

17 May 2018

From: Breaking News

Another redress scheme runs a special offer - this time for agents in NALS

The scramble for members amongst rival redress systems continues apace. Earlier this week The Property Ombudsman announced it was to waive joining...

25 April 2018

From: Breaking News

More industry backing for government's crackdown on agents

The Property Ombudsman is the latest property industry player to throw its support behind the introduction of mandatory qualifications and a...

04 April 2018

From: Breaking News

Property Ombudsman expels lettings agencies over payments issues

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...

26 March 2018

From: Breaking News

Newspaper claims agency lures tenants with homes that are unavailable

The Observer newspaper has published a story alleging that a London lettings agency “pressured” prospective tenants into accepting accommodation without viewing...

21 March 2018

From: Breaking News

Agencies expelled from Ombudsman scheme for non-payment of rents

The Property Ombudsman scheme has today announced three expulsions of agencies as a result of non-payment of rent or awards. Firstly, a...

10 January 2018

From: Breaking News

Ombudsman launches latest phase of clampdown on rogue lettings agents

The Property Ombudsman scheme has launched the third and latest phase of its national campaign with the Chartered Trading Standards Institute...

14 November 2017

From: Breaking News

TPO extends rogue letting agency's ban by four years

The Property Ombudsman scheme (TPO) has extended its expulsion of a letting agency by an additional four years. Premier Property Management, based...

05 September 2017

From: Breaking News

TPO expels agency failing to honour compensation to landlord

The Property Ombudsman has expelled a London lettings and estate agency after it failed to honour a compensation payment to a...

24 August 2017

From: Breaking News

Tech firm says agents could reduce complaints - by using more tech

A PropTech firm claims more effective use of technology and automation by letting agents could reduce the number of complaints made...

03 August 2017

From: Breaking News

Trade group urges checks on white goods across private rental sector

The Residential Landlords Association is urging checks on white goods in privately rented homes following the Grenfell Tower tragedy.    The association is...

29 June 2017

From: Breaking News

New referencing product aims to avoid problem highlighted by TPO

The software company behind a new product claim it helps agents comply with The Property Ombudsman’s code of practice on referencing...

26 June 2017

From: Breaking News

TPO makes year's biggest compensation award against letting agent

The annual report of The Property Ombudsman, released today, reveals that the largest compensation award of the year has been made...

22 June 2017

From: Breaking News

Reminder to agents - only a week remaining for fees ban consultation

Only just over a week remains before the end of the formal consultation on the government’s proposal to ban letting fees...

25 May 2017

From: Breaking News

TPO expels two letting agencies after complex investigations

Two lettings agencies have been expelled from The Property Ombudsman redress scheme.   As we reported when the story broke yesterday afternoon, one...

18 May 2017

From: Breaking News

Two letting agencies expelled from The Property Ombudsman redress scheme

Two lettings agencies have this afternoon been expelled from The Property Ombudsman redress scheme. In one case, TPO expelled Lettings Solutions Ltd...

17 May 2017

From: Breaking News

Consultation delayed until after election - but only for one council

A local authority consultation exercise on a licensing system for local landlords has been postponed until June 12, four days after...

02 May 2017

From: Breaking News

Agents beware: new campaign to catch those ignoring law on fees

The Property Ombudsman and the Chartered Trading Standards Institute have announced a second phase of their campaign to tackle letting agents...

28 March 2017

From: Breaking News

Agency boss calls stamp duty surcharge 'a government own goal'

The chief executive of Andrews Property Group says the government’s three per cent additional homes stamp duty surcharge on buy to...

27 March 2017

From: Breaking News

Property Ombudsman backs consumer approval scheme

The Property Ombudsman scheme is backing a national campaign to help more consumers find reputable and trusted businesses and services.    Consumers are...

22 March 2017

From: Breaking News

4 Reasons Why Virtual Furnishing Really Is The Future

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...

17 March 2017

From: Sponsored Content

Agent must pay £5,000 'no redress' fine to local council

The operator of a troubled letting agency in Huddersfield has had until this week to pay a £5,000 fixed penalty notice...

23 February 2017

From: Breaking News

Controversial lettings agency shuts office with no notice

A letting agency at the centre of a controversy following a ruling by The Property Ombudsman has shut its office and...

15 February 2017

From: Breaking News

Guarantee blue skies! Bad weather doesn’t mean bad photos when you use Doctor Photo

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...

02 February 2017

From: Sponsored Content

Estate agents, fancy a ride in a supercar?

Why not drive one of the most powerful, beautiful, and sensational supercars available on the planet today, and at a price...

01 February 2017

From: Sponsored Content

New TPO guidance for letting agents on entering properties

The Property Ombudsman has issued new guidance concerning obtaining express consent from a tenant before accessing a property. The change comes as a...

02 November 2016

From: Breaking News

Sector confident despite political and economic uncertainty

So much for Brexit and economic uncertainty disrupting the buy to let market - a new survey out today shows it’s...

26 October 2016

From: Breaking News

Agents' fees: Ombudsman and Trading Standards in new initiative

The Property Ombudsman scheme and the Chartered Trading Standards Institute have joined forces to tackle lettings agents that are breaking the...

25 October 2016

From: Breaking News

'Raise your standards' The Property Ombudsman tells letting agents

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...

04 October 2016

From: Breaking News

More details emerge of agents expelled by The Property Ombudsman

On Friday afternoon Letting Agent Today broke the news of four letting agencies being expelled by The Property Ombudsman - and...

03 October 2016

From: Breaking News

The Property Ombudsman expels four lettings and estate agencies

Four separate estate and letting agencies have been expelled from membership of The Property Ombudsman and from registration for lettings redress...

30 September 2016

From: Breaking News

Ad watchdog steps in as agency shows wrong ombudsman logo

The Advertising Standards Authority has stepped in to ensure that a letting agency displays the correct logo for the redress organisation...

28 September 2016

From: Breaking News

How can Agents survive in an increasingly competitive market?

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...

13 September 2016

From: Sponsored Content

TPO wants letting agency industry's views on Client Money Protection

Lettings agents are being invited to take part in a national online survey launching today and seeking to get an industry-wide...

01 September 2016

From: Breaking News

Lifting the Lid on Deposit Disputes

Our latest infographic shows figures of how the majority of deposits are repaid at the end of tenancy and goes into...

05 August 2016

From: Sponsored Content

NTSEAT in the spotlight at The Property Ombudsman conference

The team leader of the National Trading Standards Estate Agency Team is amongst a bevy of experts on a panel at...

08 July 2016

From: Breaking News

Labour MP tells Commons letting agents are completely unregulated

A Labour MP has told the House of Commons that letting agents are “completely unregulated” and that tenants are being “held...

09 June 2016

From: Breaking News

The Property Ombudsman sees 14 per cent surge in lettings agent members

The Property Ombudsman scheme has reported a 14 per cent increase in lettings membership since the government made it a legal...

06 June 2016

From: Breaking News

TPO expels two letting agencies now banned from redress schemes

As we reported yesterday, The Property Ombudsman has expelled two letting agencies and is warning consumers about the firms, which are...

05 May 2016

From: Breaking News

Two agencies expelled from TPO and barred from other redress schemes

Consumers are being warned by The Property Ombudsman redress scheme about the actions of two lettings agents based in Southampton.  Both agencies,...

04 May 2016

From: Breaking News

Ex-Property Ombudsman Hamer to advise ARLA and NAEA

The former Property Ombudsman, Christopher Hamer, is to be a special advisor to the National Association of Estate Agents and the...

02 December 2015

From: Breaking News

Another boost for Fixflo as it links with PRS and mydeposits

Repairs software provider Fixflo - which last week entered into a partnership with The Property Ombudsman scheme and The Deposit Protection...

23 November 2015

From: Breaking News

TPO and DPS team up with Fixflo for repairs software

The Property Ombudsman scheme and The Deposit Protection Service are entering into a partnership with software specialist Fixflo to create a...

12 November 2015

From: Breaking News

Right To Rent: Ombudsman tells agents to get landlords' written consent

The Property Ombudsman has warned letting agents not to forget their responsibilities under the Right To Rent immigration checks that become...

30 October 2015

From: Breaking News

Almost two-thirds of enquiries to Ombudsman are about lettings issues

The number of enquiries concerning lettings issues received by The Property Ombudsman in the past year was almost double the number of...

20 October 2015

From: Breaking News

Property Ombudsman expels central London letting agency

Bruten & Co Limited, a sales and lettings agent based in Notting Hill Gate, London, has been expelled from membership of...

03 September 2015

From: Breaking News

Agent expelled by one redress scheme, suspended by another

Allen & Crane Estates, a sales and lettings agent based in Burnham near Slough, has been expelled from membership of The...

21 July 2015

From: Breaking News

Agency expelled by Ombudsman after series of failures

An agency has been expelled from The Property Ombudsman scheme for a minimum of two years after failing to comply with...

13 July 2015

From: Breaking News

As much as I enjoy a lock-in, this lock-out looks promising!

In my recent article, ‘Is Gazeal for Real?’ I reported on the imminent launch of this new product that claimed it...

26 June 2015

From: Features

TPO and Northwood take part in job swap

An officer from The Property Ombudsman Scheme (TPO) and a member of staff from Northwood recently switched roles for a week...

04 June 2015

From: Breaking News

TPO director warns anti-landlord government

A new director of The Property Ombudsman in Scotland and chief executive of one of that country’s major letting agencies ia...

14 May 2015

From: Breaking News

Agents call for more lettings sector regulation

The chief executive of Braemore, one of the highest profile letting agencies in Scotland, says he wants greater regulation for the...

01 May 2015

From: Breaking News

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