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Archive

Two agencies have been expelled from The Property Ombudsman scheme for failing to pay compensation awards. Thamlet Estates, based in east London,...
20 January 2022
From: Breaking News

A member of staff at a Connells-owned branch has been quoted as saying the agency had “no lawful basis” for passing...
14 January 2022
From: Breaking News

A checklist for agents to help ensure they steer clear of unwanted fines or claims has been provided by the Guild...
20 October 2021
From: Breaking News

Six agencies have been expelled from The Property Ombudsman for failing to pay compensatory awards - five of them for offences...
11 October 2021
From: Breaking News

Lettings once again dominated the complaints received by The Property Ombudsman according to its latest annual report - out today but...
24 August 2021
From: Breaking News

New rules out for consultation concerning block management aim to improve professionalism across the sector, root out rogue agents, and increase...
23 August 2021
From: Breaking News

The Property Ombudsman and the Royal Institution of Chartered Surveyors are seeking views of agents, landlords and tenants on a new...
13 August 2021
From: Breaking News

The UK Association of Letting Agents trade body is warning of “widespread evictions” unless government support is offered to tenants. UKALA chairman...
13 July 2021
From: Breaking News

Halo.rent, a proptech startup from the UK, announces the launch of its tenant engagement platform that streamlines the entire rental onboarding...
13 May 2021
From: Sponsored Content

Another lettings agency has been expelled from The Property Ombudsman scheme for failing to pay an outstanding compensation award - but...
16 April 2021
From: Breaking News

A lettings agency that failed to pay a compensation award ordered by The Property Ombudsman has been expelled from the scheme...
15 April 2021
From: Breaking News

A lettings agent in Slough, called Saville Park Ltd, has been excluded from The Property Ombudsman for failing to pay an outstanding award of £300. TPO received a complaint from tenants...
15 April 2021
From: Breaking News

FirstPort, the residential property services provider, has teamed up with The Turing Trust to help equip a new computer lab at...
02 April 2021
From: Breaking News

The annual ARLA Propertymark conference and exhibition, which wasn’t held at all last year because of Coronavirus, has been pushed back...
12 January 2021
From: Breaking News

With the Government announcement this week of another national lockdown across England amid the surging coronavirus infections, it once again puts...
08 January 2021
From: Sponsored Content

The Scottish Parliament has postponed new fire and smoke alarm legislation for 12 months. This move, by its local government committee, follows...
23 December 2020
From: Breaking News

Recent debate about urgent need for reform and better collaboration within the property industry, has once again come under the spotlight...
04 December 2020
From: Sponsored Content

An overwhelming 98 per cent of agents who are members of The Property Ombudsman scheme pay compensation when an investigation is...
01 December 2020
From: Breaking News

It’s been an unexpected year for the property market, shaped by the effects of the pandemic. We didn’t quite anticipate the...
27 October 2020
From: Sponsored Content

Data from Knight Frank suggests that average rental values in prime central London fell one per cent last month, taking the...
14 September 2020
From: Breaking News

Three agents have been expelled by The Property Ombudsman for failing to pay compensation awards. In the case of Foremost Lettings Ltd...
26 August 2020
From: Breaking News

The Association of Residential Letting Agents has postponed its conference - for a second time. Back in March it was postponed until...
03 August 2020
From: Breaking News

Some weeks later than usual for understandable reasons, the ESTAS Awards 2020 are almost here - and for the first time...
29 June 2020
From: Breaking News

Registration is open for The Property Ombudsman’s annual conference, being held as a webinar later this month. The event can be watched...
10 June 2020
From: Breaking News

Demand in the prime London lettings market is catching up with supply, reducing short-term downwards pressure on rental values. That’s the view...
05 June 2020
From: Breaking News

The rental market effectively disintegrated in the early days of lockdown before showing signs of a rebound which are still active...
13 May 2020
From: Breaking News

There’s been a substantial 20 per cent rise in formal complaints about agents taken up by The Property Ombudsman. The figures refer...
11 May 2020
From: Breaking News

ARLA Propertymark has made a series of demands on the government in the light of the Coronavirus crisis. In a formal written...
07 May 2020
From: Breaking News

The Property Ombudsman has announced the expulsion of eight agencies, all for contravening TPO codes of practice. Most of the expulsions were...
04 May 2020
From: Breaking News

Hello, this is the final Conquering Corona for the week as we continue to help agents with advice and guidance through...
17 April 2020
From: Breaking News

Good morning and welcome to today’s edition, helping agents find a way through the Coronavirus crisis by sharing information with the...
07 April 2020
From: Breaking News

A local authority has postponed the extension of its private rental sector licensing regime - but it’s warning agents not to...
03 April 2020
From: Breaking News

Paul Shamplina, the founder of Landlord Action and star of a Channel 5 programme on evictions, says he fully backs the...
30 March 2020
From: Breaking News

The landlords’ newly-merged trade body has renewed its call for the government to do more to help the private rental sector...
26 March 2020
From: Breaking News

Prime Minister Boris Johnson has confirmed that the government is bringing forward measures to “protect” private tenants against eviction during the...
18 March 2020
From: Breaking News

Tomorrow’s National Landlord Investment show, scheduled for London’s Olympia, has been postponed because of the Coronavirus crisis. The organisers say they reached...
18 March 2020
From: Breaking News

The Association of Residential Letting Agents has postponed its conference until September. In a statement to registered attendees last evening ARLA says: “After...
12 March 2020
From: Breaking News

The Property Ombudsman is warning agents not to discriminate against tenants through a No DSS or any similar policy. Following the legal...
05 March 2020
From: Breaking News

The Property Ombudsman has expelled five agencies, mostly for failures to honour awards: four of them are lettings operations and one...
21 February 2020
From: Breaking News

Confusion among renters over the complex Tenant Fees Act could trigger a surge in complaints about agents to redress schemes -...
12 February 2020
From: Breaking News

A BBC investigation suggests some agents may be mis-selling deposit alternative schemes. Tenants are then hit by what the probe says are...
10 February 2020
From: Breaking News

A Southampton lettings agency owner has been jailed after defrauding landlords and tenants out of £230,000. Andrew Whitehead has been jailed for...
19 December 2019
From: Breaking News

Three lettings agencies have been expelled from TPO - in each case the agency failed to honour a payment as instructed...
13 December 2019
From: Breaking News

The Property Ombudsman has expelled three lettings agencies from its scheme because of unpaid awards to landlord clients. The first is Kingsman...
24 October 2019
From: Breaking News

Two London agencies have been expelled from The Property Ombudsman scheme for failing to honour two compensation awards. The first is Chase...
19 September 2019
From: Breaking News

The Property Ombudsman has announced a slew of expulsions after six agents failed to comply with redress rules. They failed to abide...
12 August 2019
From: Breaking News

Rents in London are rocketing but a leading market commentator says this is no reason to give in to a “Marxist dystopia”...
07 August 2019
From: Breaking News

Letting agencies can reduce the number of complaints about the industry and improve their own customer service and relationships by improving...
26 June 2019
From: Breaking News

Seven agencies have been expelled from membership of The Property Ombudsman after failing to pay compensation awards made by TPO. All are...
03 June 2019
From: Breaking News

The Property Ombudsman has issued a reminder to all agents to ensure they have the correct redress membership to cover the...
23 May 2019
From: Breaking News

The Property Ombudsman (TPO) has released its annual report for 2018, showing that for the first time the value of awards...
08 May 2019
From: Breaking News

Mother and daughter lettings agency fraudsters have been told to expect jail sentences after defrauding landlords and tenants of £266,000 over...
10 April 2019
From: Breaking News

The Property Ombudsman says agents can display weekly rents for homes they market - but they should be displayed alongside monthly...
29 January 2019
From: Breaking News
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There’s been broad support from the lettings sector for the wide-ranging reform of the redress system announced yesterday by housing secretary...
25 January 2019
From: Breaking News

Mystery surrounds the whereabouts of a letting agent who appears not to be in any redress scheme, is being investigated by...
14 January 2019
From: Breaking News

The power held by tenants is growing across the UK, as new research indicates 61 per cent of buy to let...
08 November 2018
From: Breaking News

Two lettings agencies have been expelled from The Property Ombudsman scheme for failing to pay awards. One is OJ Residentials Limited trading...
05 November 2018
From: Breaking News

Two more lettings agencies have been expelled from The Property Ombudsman as a result of unpaid awards following disputes involving landlords...
21 September 2018
From: Breaking News

An agency has been expelled from The Property Ombudsman after receiving over 100 separate complaints, and failing to pay over £419,000...
20 September 2018
From: Breaking News

In our previous blog, we looked at the definitions outlined by the CPRs. In our next blog we’ll look at the...
29 August 2018
From: Sponsored Content

Propertymark has launched a new Client Money Protection system, Money Shield, with a support statement from much of the lettings sector...
23 August 2018
From: Breaking News

Two lettings agencies have been expelled from The Property Ombudsman scheme. The first is Bower & Bower (B&B), a sales and lettings...
22 June 2018
From: Breaking News

A leading PropTech entrepreneur has renewed his call for letting agents to use more technology to clean up their act when...
05 June 2018
From: Breaking News

The Property Ombudsman has issued its annual report for 2017 and it makes grim reading for the rental sector - there’s...
17 May 2018
From: Breaking News

The scramble for members amongst rival redress systems continues apace. Earlier this week The Property Ombudsman announced it was to waive joining...
25 April 2018
From: Breaking News

The Property Ombudsman is the latest property industry player to throw its support behind the introduction of mandatory qualifications and a...
04 April 2018
From: Breaking News

The Property Ombudsman has released details of two letting agencies expelled over financial issues, and the extension of an expulsion period...
26 March 2018
From: Breaking News

The Observer newspaper has published a story alleging that a London lettings agency “pressured” prospective tenants into accepting accommodation without viewing...
21 March 2018
From: Breaking News

The Property Ombudsman scheme has today announced three expulsions of agencies as a result of non-payment of rent or awards. Firstly, a...
10 January 2018
From: Breaking News

The Property Ombudsman scheme has launched the third and latest phase of its national campaign with the Chartered Trading Standards Institute...
14 November 2017
From: Breaking News

The Property Ombudsman scheme (TPO) has extended its expulsion of a letting agency by an additional four years. Premier Property Management, based...
05 September 2017
From: Breaking News

The Property Ombudsman has expelled a London lettings and estate agency after it failed to honour a compensation payment to a...
24 August 2017
From: Breaking News

A PropTech firm claims more effective use of technology and automation by letting agents could reduce the number of complaints made...
03 August 2017
From: Breaking News

The Residential Landlords Association is urging checks on white goods in privately rented homes following the Grenfell Tower tragedy. The association is...
29 June 2017
From: Breaking News

The software company behind a new product claim it helps agents comply with The Property Ombudsman’s code of practice on referencing...
26 June 2017
From: Breaking News

The annual report of The Property Ombudsman, released today, reveals that the largest compensation award of the year has been made...
22 June 2017
From: Breaking News

Only just over a week remains before the end of the formal consultation on the government’s proposal to ban letting fees...
25 May 2017
From: Breaking News

Two lettings agencies have been expelled from The Property Ombudsman redress scheme. As we reported when the story broke yesterday afternoon, one...
18 May 2017
From: Breaking News

Two lettings agencies have this afternoon been expelled from The Property Ombudsman redress scheme. In one case, TPO expelled Lettings Solutions Ltd...
17 May 2017
From: Breaking News

A local authority consultation exercise on a licensing system for local landlords has been postponed until June 12, four days after...
02 May 2017
From: Breaking News

The Property Ombudsman and the Chartered Trading Standards Institute have announced a second phase of their campaign to tackle letting agents...
28 March 2017
From: Breaking News

The chief executive of Andrews Property Group says the government’s three per cent additional homes stamp duty surcharge on buy to...
27 March 2017
From: Breaking News

The Property Ombudsman scheme is backing a national campaign to help more consumers find reputable and trusted businesses and services. Consumers are...
22 March 2017
From: Breaking News

It seems prop-tech is exploding at a scary rate, and the latest brands are all trying to grab our attention by...
17 March 2017
From: Sponsored Content

The operator of a troubled letting agency in Huddersfield has had until this week to pay a £5,000 fixed penalty notice...
23 February 2017
From: Breaking News

A letting agency at the centre of a controversy following a ruling by The Property Ombudsman has shut its office and...
15 February 2017
From: Breaking News

Annoying isn’t it. You take on a stunning property, agree a compelling asking price and your Vendor is desperate to get the...
02 February 2017
From: Sponsored Content

Why not drive one of the most powerful, beautiful, and sensational supercars available on the planet today, and at a price...
01 February 2017
From: Sponsored Content

The Property Ombudsman has issued new guidance concerning obtaining express consent from a tenant before accessing a property. The change comes as a...
02 November 2016
From: Breaking News

So much for Brexit and economic uncertainty disrupting the buy to let market - a new survey out today shows it’s...
26 October 2016
From: Breaking News

The Property Ombudsman scheme and the Chartered Trading Standards Institute have joined forces to tackle lettings agents that are breaking the...
25 October 2016
From: Breaking News

The Property Ombudsman scheme’s annual report, just released, reveals that there has been a dramatic 32 per cent surge in the...
04 October 2016
From: Breaking News

On Friday afternoon Letting Agent Today broke the news of four letting agencies being expelled by The Property Ombudsman - and...
03 October 2016
From: Breaking News

Four separate estate and letting agencies have been expelled from membership of The Property Ombudsman and from registration for lettings redress...
30 September 2016
From: Breaking News

The Advertising Standards Authority has stepped in to ensure that a letting agency displays the correct logo for the redress organisation...
28 September 2016
From: Breaking News

The key lies in improving your customer experience through technology For Agents, the tremendous growth in online estate agents highlights a strong...
13 September 2016
From: Sponsored Content

Lettings agents are being invited to take part in a national online survey launching today and seeking to get an industry-wide...
01 September 2016
From: Breaking News

Our latest infographic shows figures of how the majority of deposits are repaid at the end of tenancy and goes into...
05 August 2016
From: Sponsored Content

The team leader of the National Trading Standards Estate Agency Team is amongst a bevy of experts on a panel at...
08 July 2016
From: Breaking News

A Labour MP has told the House of Commons that letting agents are “completely unregulated” and that tenants are being “held...
09 June 2016
From: Breaking News

The Property Ombudsman scheme has reported a 14 per cent increase in lettings membership since the government made it a legal...
06 June 2016
From: Breaking News

As we reported yesterday, The Property Ombudsman has expelled two letting agencies and is warning consumers about the firms, which are...
05 May 2016
From: Breaking News

Consumers are being warned by The Property Ombudsman redress scheme about the actions of two lettings agents based in Southampton. Both agencies,...
04 May 2016
From: Breaking News

The former Property Ombudsman, Christopher Hamer, is to be a special advisor to the National Association of Estate Agents and the...
02 December 2015
From: Breaking News

Repairs software provider Fixflo - which last week entered into a partnership with The Property Ombudsman scheme and The Deposit Protection...
23 November 2015
From: Breaking News

The Property Ombudsman scheme and The Deposit Protection Service are entering into a partnership with software specialist Fixflo to create a...
12 November 2015
From: Breaking News

The Property Ombudsman has warned letting agents not to forget their responsibilities under the Right To Rent immigration checks that become...
30 October 2015
From: Breaking News

The number of enquiries concerning lettings issues received by The Property Ombudsman in the past year was almost double the number of...
20 October 2015
From: Breaking News

Bruten & Co Limited, a sales and lettings agent based in Notting Hill Gate, London, has been expelled from membership of...
03 September 2015
From: Breaking News

Allen & Crane Estates, a sales and lettings agent based in Burnham near Slough, has been expelled from membership of The...
21 July 2015
From: Breaking News

An agency has been expelled from The Property Ombudsman scheme for a minimum of two years after failing to comply with...
13 July 2015
From: Breaking News

In my recent article, ‘Is Gazeal for Real?’ I reported on the imminent launch of this new product that claimed it...
26 June 2015
From: Features

An officer from The Property Ombudsman Scheme (TPO) and a member of staff from Northwood recently switched roles for a week...
04 June 2015
From: Breaking News

A new director of The Property Ombudsman in Scotland and chief executive of one of that country’s major letting agencies ia...