The TDS is to hold some ‘Reality Adjudication’ workshops for agents.
These will allow members to work out the answers to real-life disputes, with TDS adjudicators on hand to guide participants through.
These interactive workshops are being rolled out across the country, beginning this month in Leeds, London and Manchester.
Mike Morgan, TDS head of adjudication, said: “Our members are the people who actually meet the landlords and tenants in dispute.
“With the insight and practice that we can offer members, they can then go out and guide disputing parties to a solution without everyone needing to resort to Alternative Dispute Resolution. That will save time, tears and administrative cost.”
To book for the workshops, apply online on www.tds.gb.com/latest-news/ or ring 01442 218031.
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Comments
Well, whatever the system currently thrust upon us, the more we know the better for our customers and the more efficient our staff become.
We have booked up!
@Ray
In principle I agree with you Ray but given the shorcomings in the dispute adjudication process you could attend these things all day every day and still not get it right for any scheme.
I once had a case which involved complaints adjudication by TDS after they had replaced the old internal ARLA system, which was even worse.
The submission by the Landlord ran to 144 pages including two letters of 24 pages each that had been written to the agent. In the scheme rules it says by and large it will be a paper based adjudication but that the Adjudicator reserves the right to call for more evidence.
Anyone ever known a case in any scheme where this has happened? They don't even call for blindingly obvious overlooked papers to be submitted, or alternatively (and this is really cute) refer to forms and papers that have no relevance to or bearing on the case and use that in their decision.
Or say they were not submitted when they were.
Whole ADR system is a shambles - how can you possibly have fairness when in only 7% of cases is the entire claim awearded to the landlord? Not the entire deposit - just the claimed amount?
Ray Evans - to learn the 25% you dont know.
Another nice little 'quango' earner. They are all at it!
Why pay £30, and give up a days productive work to listen to someone for 3 hours telling you something, 75% of which you already know? (or should do). The rest can be obtained from official sites, mags and articles when required.