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Avoid the stress of an annual accountants’ report ... by not doing one!

04 July 2023 5316 Views
Avoid the stress of an annual accountants’ report ... by not doing one!

We compare traditional methods of client money account inspections by an accountant to the alternative Client Money HealthCheck.

But first, let’s clarify exactly what ‘client money’ is and why all agents should have annual client money account inspections.

Client Money

Client money includes rent, tenant deposits, holding deposits, landlord floats and non-resident landlord tax. Basically, it is any money that an agent receives from a client (landlord or a tenant) in the course of business.  It does not include the agent’s fees and commissions, or the deposits once they are protected in a deposit protection scheme.

Why must client money accounts be audited?

How you manage client money says a huge amount about your business, and you as an owner. For landlords, good client money management (protecting, handling, and getting their rent paid on time) is as important as finding them the ‘right’ tenant to rent their property.

As a letting agent, poor client money management could ultimately end up costing you big. This could be in the form of direct fines, resources to deal with issues, or through reputational damage. When it comes to handling, processing, and protecting client money you cannot afford to get it wrong.

This should be reason enough to make sure your accounts are in order, however, the majority of letting agents also need to obtain an annual audit of their client money account(s) in order to retain membership of their Client Money Protection scheme and/or redress scheme.

What’s the point of a client account audit?

During a client account inspection, or audit, the agent’s client account(s) should be checked to verify that all client monies held have been accounted for and the accounts are intact.

The agent should be provided with a report which identifies and highlights any non-compliance in the account and provides a summary of what needs to be done to ensure that the agents’ clients account(s) is compliant.


Accountant Reports

Traditionally letting agents have entrusted their annual audits to chartered or certified accountants who are members of one of the Financial Reporting Council's Recognised Supervisory Bodies.

Unfortunately, whilst accountants are professionals who excel at numbers, they may not fully understand the lettings business and what is required to comply with the numerous industry regulations.

There are other issues with getting an accountants’ report which should be considered:

Do you have enough time?

When you are so busy running your business, do you ever have enough time for the admin side? Most agents struggle with this. Do you have time for lengthy and disruptive onsite visits from accountants to go through your files and figures, particularly when their working hours are likely to be the same as yours?

This is time in the office which you and your staff could be using to do what you do best – growing your business.

The Client Money HealthCheck was built by client accounting specialists specifically for this purpose. Agents simply complete an online form in their own time and then upload some supporting documents (e.g., bank statements & a screenshot of their deposit protection summary), and will receive a report within 10 working days. To make it even easier, a checklist is provided so that all the required information can be gathered in advance.

Accountants are expensive

In most cases accountants are costly in terms of money as well as time. An audit from an accountant can easily cost £3000-£4000.

The stress-free alternative – a Client Money HealthCheck

The client money HealthCheck was launched back in 2018 and was quickly adopted by agents throughout the UK for their annual audit. The HealthCheck report is accepted by Propertymark, Money Shield, Client Money Protect and the TDS as part of their membership requirements - replacing the accountant reports. It is straightforward, fast and cost effective.

Save Time

The online questionnaire is accessible 24/7 and takes most agents less than an hour to complete.  Turnaround time from submitting the questionnaire to receiving the final report averages 10 days. Compliance and good practice are also taken into account in the report and any breaches are highlighted, together with recommendations and practical advice on what needs to be done to rectify them.

Value for Money

A Client Money HealthCheck report provides the business owner with an up-to-date business profile for £360 or less (inc VAT), potentially saving thousands of pounds in accountant fees and lost time.

Can you trust in a client money HealthCheck?

The HealthChecks are carried out by The Letting Partnership (TLP) who are award winning market leaders in outsourced client accounting.

As well as being trusted by thousands of letting agents across the UK, over 370 5-star reviews on Trustpilot, and being accepted by industry leading bodies, the client money HealthCheck lead The Letting Partnership to be awarded The Queen’s Award for Enterprise – Innovation 2021.

To find out more about the HealthCheck or any of the other outsourcing solutions on offer from The Letting Partnership, call 01903 4779001 or email us


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