Letting agents will be able to simplify tenant and landlord communication and tenant and property onboarding with the launch of a new UK lettings app that is claimed to be the first to give letting agents, landlords and tenants their own dedicated portals within a single platform.
Letting agents can access a full operational dashboard on the app that includes property management, tenant onboarding, staff management, service ordering, document control and custom branding with their own agency logo.
Their landlord clients get portfolio oversight, direct communication with their agent and tenants, service ordering and full visibility of maintenance requests, inspection reports and tenancy history.
Tenants, meanwhile, can use their portal to report maintenance issues with photos, message their landlord or agent, view inspection reports and sign tenancy agreements from their phone.
Tracking maintenance and improving onboarding
The system will help track maintenance requests, which can often lead to tenant disputes if not followed up correctly. Tenants report a problem via the app with a photograph and description, which instantly alerts the landlord and letting agent. The agent can then forward the maintenance request directly to a tradesperson.
The built-in messaging system links messages to the relevant property and tenancy and creates a searchable record. It includes a notification centre with a real-time unread count and notifications are generated automatically for every significant event.
PocketLord also aims to simplify the onboarding process, replacing three disparate systems that letting agents tend to use for referencing, tenancy agreements and signatures. For tenant referencing, three referencing products powered by Vorensys, are available from just £9 plus VAT. The agent or landlord selects the product, pays securely via Stripe, and the reference is submitted automatically.
PocketLord also includes a full tenancy agreement creator with templates compliant with the Renters’ Rights Act 2025. Agents fill in the tenancy details and the agreement is generated as a professional PDF.
Finally, the tenant receives an email link to review and sign the agreement on their phone. The signed agreement is stored with a full audit trail, including timestamp, IP address, and device.
For onboarding of properties, PocketLord’s guided onboarding wizard combines what would normally be five separate tasks into one flow, including adding the property details, tenant details, ordering tenant references, creating a tenancy agreement and ordering services.
Stuart McCormick, founder of PocketLord and miProgram, said: “We’ve built PocketLord so that the agent, the landlord and the tenant all share one system. When something happens, everyone who needs to know, knows. No chasing. No duplication. No information falling through the cracks. It’s purpose-built for how agents, landlords and tenants actually work.”
