An agency group in Berkshire says it has reduced tenancy deposit return times by some 80 per cent in just two months since signing up with a PropTech supplier, The Depositary.
Haslams says its deposit return times have been slashed with half of its property managers now returning deposits in 10 days or less - a figure it suggests is 50 per cent faster than a national average of 22 days.
“Landlord and tenant satisfaction is top priority for myself and the team here, we wanted to not only improve the process but also speed it up. Already we have seen a reduction in the delays by 80 per cent and look forward to maintaining that high level of standard” says Emily Taylor, the agency’s head of property management.
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The question is, why would it take 10 days let alone 22 days to return a deposit? I want them sorted and off my desk asap, we give outgoing tenants good advice on how to vacate, we have accurate ingoing and outgoing inventories so often turn deposits around in 24 - 48 hours, what's the problem?
Hi Jeremy- I'd love to chat to you in detail about your processes and how you achieve this. As an agent myself, I'm a huge advocate of sharing our knowledge and experience and often have agents visit our offices for this very reason. The reviews for your business are incredible and very much remind me of everything we aspire to deliver at base and what we hope to help other agents deliver by using The Depositary. If you are willing, I'd love to pick your brains to see if there is anything we can learn from you.
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